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92 • Terms and elements of the IVR Editor
Open database
Task
The Open database element opens a database. You must open a database first
before you can access its data.
You need the name of the data source which must be configured accordingly on
the Voice Control server (with the " ODBC Data Source Administrator") to
open a database.
If the name of the data source is also configured on the PC running the IVR
Editor and if it can access the database, the IVR Editor can support the
selection of tables and fields with database elements since it can read this data
directly from the database.
Icons
The IVR Editor module uses the following icons for the Open database
element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Open database. For
information on general element properties, see General properties of all elements
on page 25.
Properties
Explanation
DB variable
Name of data source
Var.
User
Var.
Password
Var.
CallTags
Local variables
Error-exit connector
Open database elements have an Error-exit connector. A tooltip displays
possible errors at the Error-exit connector with error number and explanation.
Icon in the IVR script
Variable for referencing the database. Is set by Voice
Control when the database is opened. This variable serves
as identifier for this database (database ID) for later
database accesses.
Specifies the name of the data source. You can also use a
variable. You must configure the name of the data source
with the ODBC Data Source Administrator.
Specifies the user name for the database. You can enter the
user name directly or use a Tag or local variable.
Specifies the password for the database. You can enter the
password directly or use a Tag or variable.
Opens the Select tag dialog. You can select a tag. You
might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Opens the Local variables dialog. You can select a
variable.
User Manual CIE 1.0 IVR-Editor
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