Logic - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

28 • Terms and elements of the IVR Editor

Logic

Task
Logic elements can have several input connectors and they have a Y-, and an N-
exit connector. The distribution to an exit connector depends on the condition
defined in the logic unit. If the condition is met, the Y-exit connector is used,
and the N-exit connector is used when the condition is not met. You can use
variables and tags in a condition. Strings must be indicated with quotation
marks, e.g., "Avaya". In this element, variables do not have to be identified with
<: at the beginning and :> at the end.
You can create any number of logic elements.
Icons
The IVR Editor uses the following icons for a logic element.
Icon in the catalog of elements
Properties
•
The table below shows the properties of the Logic element. For information
on general element properties, see General properties of all elements on
page 25.
•
Properties
Condition
Operators
You can use the listed operators and functions in the logic.
CallTags
You might have to add a reference to certain topics, agent
groups, etc. ("ag[agentgroup_1].free").
Local variab
variable.
Error code
error code.
Error-exit connector
Logic elements have no Error-exit connectors. For error behavior, please refer to
the topic: Errors for Logic, Branch and Define variable.
Display of error codes
The Error Codes dialog lists and describes error codes with numbers. Tooltips
at the Error-exit connectors of individual elements show error codes.
Error codes are divided as follows.
•
Audio error codes
•
IVR error codes
•
Voice unit error codes
•
database error codes
Icon in the IVR script
•
Explanation
Enter the condition.
Opens the Allowed operators and functions dialog.
Opens the Select tag dialog. You can select a tag.
Opens the Variables dialog. You can select a local
Opens the Error codes dialog. You can select an
User Manual CIE 1.0 IVR-Editor