Configuration And Operation - Avaya Customer Interaction Express 1.0 User Manual

Configuration and operation

The UMR WebClient module lets you receive text messages directly if an extension for SMS messages is
stored for the agent or topic.
Central administration takes place using the UMR Administrator for SMS gateway, topics and agents.
Before starting the SMS gateway, make sure that the entered PIN matches the SIM card installed.
Otherwise the card will be locked if you try to log in too many times.
Settings in UMR Administrator
1. In the UMR Administrator, open Components and select the correct SMS gateway.
2. To do so, click the service icon of the correct gateway.
SMS Business (GSM) tab
Components - [your SMS gateway] - SMS Business (GSM) tab
The following settings are available for GSM terminals. Once you have entered all the parameters, click the
Save button. You must restart the SMS gateway.
Setting
SIM PIN
Postmaster
Serial port
Port
Baud rate
TCP/IP port
Host name
Description
Enter the PIN for your SIM card.
To enable non-deliverable messages (recipient does not exist) to be collected,
enter a valid account to receive them.
Example: postmaster@company.com
If your terminal is connected to the local serial interface of the SMS gateway
server, select these options.
Select the serial interface to which your terminal is connected.
Example: COM3
Enter the Baud rate for your terminal.
The Baud rates are:
Siemens M20: 19200
Siemens MC35/TC35: 9600
If your terminal is connected to a terminal server, set the following parameters.
Host name or IP address of the terminal server (RS232 port server).
Note:
The RS232 port server is not the Windows terminal server.
Setting up UMR
Edition: 1.1 03/08/2007 267