Installation; Updating The Drivers; Checking The Isdn Card - Avaya Customer Interaction Express 1.0 User Manual

Installation

The operating system recognizes the ISDN card automatically and starts the correct installation.
1. You must select the correct protocol. In Europe, select Europe European ISDN (DSS1).
2. Click Next.
3. You must enter the number of B-channels used. You usually use one B-channel. You do not have to
make further settings.
4. Click Next. The installation of the ISDN card is finished. You find the ISDN card in the Device
Manager under Network adapters. Double-click the ISDN card to see its properties.

Updating the drivers

Since the drivers included with Windows are outdated, you must update them. To do so, use the
installation CD that comes with the ISDN card.
Driver
Diva Client Version 3.1 or higher
Diva Server Version 6.3 or higher
If the installation CD provided is older, you can download updates from Eicon at:
http://www.eicon.com

Checking the ISDN card

You can use the acopy2 program to make sure the ISDN card functions. The acopy2 program is located
in the \EICON\DIVA folder.
To check the function, follow these steps.
1. Open a command prompt (DOS box).
2. Enter the following command and press ENTER.
acopy2/serv
3. Open a second command prompt (DOS box).
4. Enter the following command and press ENTER.
acopy2 /num #Rufnummer:
5. Please note that ETSI,0 has to be set in the PBX for the protocol of the connecting device.
ISDN card
Eicon DIVA 2.01 or Eicon DIVA Pro 2.0
Eicon 4Bri-8M 2.0 or Diva Server BRI-2M 2.0
Connecting to I55
Edition: 1.1 03/08/2007 161