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User Manual CIE 1.0 IVR-Editor
Prerequisites for using the IVR Editor module in
the CIE system
The following requirements must be met so that you can use all the functions of
the IVR Editor module:
•
The CIE server must already be configured by your system
manager.
•
As authorized agent (user), your system administrator provided you
with an agent name and personal password. You need both for
login.
•
As user (agent) of the CIE system, you must have the IVR Editor
privilege. Privileges are configured in the configuration module.
Supported WAV formats:
For Voice Control, we recommend the following WAV format:
PCM 8,000 kHz, 16 bits, Mono, 16 Kbits/s
You can also use the following WAV formats. However, they might result in
loss of quality.
•
PCM 11,025 kHz, 16 bits, mono, 21 Kbits/s
•
PCM 16,000 kHz, 16 bits, Mono, 31 Kbits/s
•
PCM 22,050 kHz, 16 bits, Mono, 43 Kbits/s
•
PCM 44,100 kHz, 16 bits, Mono, 86 Kbits/s
Meet the IVR Editor module • 7
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