Terms And Elements Of The Ivr Editor; Terms; Ivr Script; Folder - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Terms and elements of the
IVR Editor

Terms

User Manual CIE 1.0 IVR-Editor
You create IVR scripts with the IVR Editor. You can use folders to arrange
these IVR scripts.

IVR script

An IVR script contains configured elements. Elements define the course of a
call. You can create any number of IVR scripts. The limit is the memory
requirement of the database.
Only one user at a time can edit an IVR script within the CIE system. IVR
scripts are inaccessible for all other users.

Folder

Folders are used to arrange IVR scripts. A folder can contain any number of IVR
scripts. You can create any number of folders.
Terms and elements of the IVR Editor • 17