Creating An Ivr Script; Opening An Ivr Script - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

User Manual CIE 1.0 IVR-Editor

Creating an IVR script

An IVR script is specified by its name. This name must be unique within the
CIE system. You can use 30 alphanumeric characters maximum for the name.
Proceed as follows to create an IVR script.
1. Right-click the IVR scripts tab. A pop-up menu opens.
2. Select Create IVR script. The New IVR Script dialog opens.
3. Enter a name. You can select a folder to create the script in.
4. Click OK to save your settings. An empty IVR script is displayed
to the right.
or
1. Select New
IVR Script dialog opens.
2. Enter a name. You can select a folder to create the script in.
3. Click OK to save your settings. An empty IVR script is displayed
to the right.
or
1. Click . The Create IVR Script dialog opens.
2. Enter a name. You can select a folder to create the script in.
3. Click OK to save your settings. An empty IVR script is displayed
to the right.

Opening an IVR script

Proceed as follows to open an IVR script. Several scripts can be open at the
same time.
1. Double-click the name of the IVR script in the IVR scripts tab.
The IVR script is opened and displayed on the right. The IVR
script is active.
IVR script from the IVR script menu. The New
Creating an IVR Script • 119