Common Hardware Abstraction Platform (Chap); Chap Sync; Terms - Avaya Customer Interaction Express 1.0 User Manual

Common Hardware Abstraction Platform (CHAP)

The CHAP provides a specific adapter for each telephony interface supported. The adapters are in the
form of DLLs.
The following adapter is currently available.
• QSIG over IP
The CHAP also lets you play announcements. The announcements are stored in the database and are
also available as WAV files.
The interfaces can be used by multiple applications based on the CHAP.
The CHAP has DTMF recognition.

CHAP Sync

The CHAPSync process connects the database and the CHAP. The CHAP does not have its own
database interface.
The CHAPSync process registers changes to the CHAP configuration data in the database and forwards
the changes to the CHAP. The CHAP writes the data to a local property file.

Terms

The table below shows explains some of the terms used in the following sections.
Terms
AES server
ASA
TLink
TSTest32
TAC
CHAP
VEA
106 User Manual CIE 1.0 System Administration
Explanation
The AES server is a media server. This media server establishes the TSAPI
connection between the call center and PBX.
Avaya Site Administration
Application used to configure the PBX.
TLink is the logical link between the PBX and AES server.
Telephony Services Text Application
The TSTest application is based on the Avaya CSTA interface.
TAC stands for Trunk Access Code. TAC is the number for a tie line.
CHAP stands for Common Hardware Abstraction Platform.
VEA stands for Voice Extension Adapter.
The VEA is responsible for such tasks as queue announcements.