Transfer - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

User Manual CIE 1.0 IVR-Editor

Transfer

Task
The Transfer element transfers an active connection to a connection on hold.
Transfer elements can have several input connectors.
Icons
The IVR Editor module uses the following icons for a Transfer element.
Icon in the catalog of elements Icon in the IVR script
Properties
For information on general element properties, see General properties of all
elements on page 25.
Exit connectors
Transfer elements have the following exit connectors.
Exit Explanation
connecto
r
This success-exit connector is used if the connection was transferred.
A The A-exit connector (no active call) is used if there is no longer an active
connection (active subscriber hung up).
Transfer is rejected, for example, when:
The consulted subscriber rejects with the Disconnect key.
The consulted subscriber is busy and the call is released.
The number of the consulted subscriber is unknown.
The P-exit connector (no passive call) is used if there is no longer a
P
passive connection (subscriber on hold hung up).
E The E-exit connector (error) is used in all other cases where a connection
cannot be established.
Open exit connectors
In an IVR script you only have to connect the exit connectors Success and Error
with another element. All unassigned exit connectors are automatically routed to
the Error-exit connector.
Error-exit connector
Transfer elements have Error-exit connectors. A tooltip displays possible errors
at the Error-exit connector with error number and explanation.
The Error-exit is used:
•
If the transfer is not made.
•
If the call on hold cannot be switched through again.
Terms and elements of the IVR Editor • 77