Step 6: Publishing The Umr Domain; Step 7: Using Pop3 Or Imap4 - Avaya Customer Interaction Express 1.0 User Manual

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7. Click OK.
8. Click the List of symbols tab.
9. Drag a source email to the email flow. Select the topic Info1.
10. Click OK.
11. Drag a target agent group to the email flow. Select the agent group AG-Info1.
12. Click OK.
13. Connect the topic to the agent group.
14. In the Task Flow Set menu select Activate. The task flow is checked. A message is displayed
indicating that the task flow set has been activated successfully.
15. Click OK.

Step 6: Publishing the UMR domain

You set up a UMR domain in the email settings. You must specify this UMR domain. Proceed as follows:
1. Open the UMR Administrator module.
2. Click Components.
3. Click C3000 SMTP Connector. The C3000 SMTP Connector dialog opens.
4. You can usually accept the default settings on the General tab. You must customize the Relay host
for outgoing Mails.
5. Click the Local accepted DNS domains tab.
6. In Local accepted DNS domains enter the UMR domain you created earlier (in the step 1 of the
example: company.com).
7. Click the Add button. The UMR domain is listed.
8. Click Save. You have entered the UMR domain in the UMR Administrator.
9. Close the dialog.
10. To activate changes, you must restart the service.

Step 7: Using POP3 or IMAP4

1. Open the Email configuration module.
2. Click Components.
3. Click C3000 POP3-IMAP4 client. The POP3 IMAP4 Connector dialog opens.
Setting up UMR
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Edition: 1.1 03/08/2007 259