Step 4: Configuration In The Ui - Avaya Customer Interaction Express 1.0 User Manual

Step 4: Configuration in the UI

To be able to use the ACM PBX, you must carrying out the following configuration in the Configuration
module.
Step Actions in the
Configuration module
1. PBX link
2. Access Code Topics
3. For following queue function
only:
Queue device
4. For following queue function
only:
Announcement
5. For following queue function
only:
Announcement scripts
6. CHAP
7. Telephone
To test your settings, set up a task flow set.
Step Actions in the Taskflow
Editor module
1. Ring tone set up
2. Checking the function
Optional
You have the option of setting up the ring tone.
Connecting to ACM (Avaya Communication Manager)
Notes
PBX tab
- Communication Manager under Type
- External line
- Assignment tab -> VEA
Access Code Topics under Service
- PBX
QueueDevice tab
- Start no. and End no.
Announcement tab
Announcement script tab
Chap server tab
- CHAP adapter
- CHAP adapter line
Telephone tab
- Start no. and End no.
Notes
Create a task flow set with a topic, agent group and agent.
Activate the task flow set. Check the function.
Edition: 1.1 03/08/2007 111