Prerequisites; Hardware; Pbx; Mail Server And Mailboxes - Avaya Customer Interaction Express 1.0 User Manual

Prerequisites

To run Voice Control, you must meet the following prerequisites.

Hardware

You must have at least the following hardware for a CIE server with Voice Control.
See the following topic for the prerequisites: "CIE requirements" on page 27
Additional equipment
• You also need 256 MB RAM for each additional language.
• ISDN cards if necessary

PBX

You can use Voice Control with one of the following PBXs.
• I55
• ACM

Mail server and mailboxes

To use the Send voice mail as email feature in IVR Editor, Voice Control requires a mail server with
SMTP access and the correct mailboxes.
184 User Manual CIE 1.0 System Administration