Load Sharing; Installed Components On A Separate Server; Configuration - Avaya Customer Interaction Express 1.0 User Manual

Load sharing

If you need to use additional servers because of the large number of requests to the existing system (many
calls or agents or more queue devices needed), you can use an additional server to handle additional load.

Installed components on a separate server

You must install the following components on a second server.
Setup installation variant components
• Base components
• CHAP Complete CHAP, CHAPSync
• PBX task server Custom VEA (PBX task server is not required)
You must include the installed services (CHAP, CHAPSync and VEA) in the installed watchdog or set the
service start type to automatic. This ensures that the processes are started automatically when the server
is restarted.

Configuration

After the applications have started, they appear in the CIE UI in the Configuration module.
1. Open the CHAP server tab. You must configure the new applications for route and queue devices as
for the first CHAP. You can have cross-CHAP topics (route devices) and queue devices.
2. Under PBX, edit the PBX task server (ACM).
3. Click the Assignment tab. The new VEA appears on the right side. Move the new VEA to the left
side. This assigns the VEA to the task server.
4. Select [VEA] and click Edit. Assign the VEA a unique name to facilitate orientation during
administration.
5. You must set up the corresponding tie lines (H.323) in the ACM for the second CHAP.
Connecting to ACM (Avaya Communication Manager)
Edition: 1.1 03/08/2007 153