Preconfiguration For The Watchdog; Where Are The Prepared Files; Configuring Using Watchdog Config - Avaya Customer Interaction Express 1.0 User Manual

Preconfiguration for the Watchdog

When you install the Watchdog component, sample configuration files are created automatically. These
sample configuration files contain the settings for the Watchdog application. You must customize a
sample configuration file. To do so, use the Watchdog Config tool.

Where are the prepared files?

The sample configuration files are in the following folder:
c:\Program Files\Avaya\Customer Interaction Express\Watchdog in the archive WatchdogXML-CIE.zip.
Unpack the archive.

Configuring using Watchdog Config

You must customize a configuration file. Proceed as follows:
1. To start the Watchdog Config application, select Start – Avaya – Watchdog.
2. Select File then Open.
3. Open watchdog.xml (sample).
4. In the Server field enter the host name of the CIE server.
5. Click
6. To rename the host name, click Ren.Host. The Rename Hosts in Run dialog opens.
7. In the With field enter the host name.
8. Click OK. The current host name replaces the host name in all run levels.
9. You must edit all runs in all runlevels. Change the following settings: Located at directory (folder),
Program arguments (start parameter) and Delay until next start (duration). To change the settings,
select Run then Edit.
10. Depending on your CIE system you may need to remove or add a run level (e.g. Annax).
11. To save your changes, open File and select Save.
12. Start Avaya - Tenovis Watchdog.
13. Click Distribute now. The configuration file is copied as watchdog.xml into the folder C:\WINDOWS\
system32. The services and executable files contained in the configuration are checked. If services
and files exist, then the CIE system starts.
62 User Manual CIE 1.0 System Administration
(scenarios).