Step 7: Installing The Components Normally; Upgrading Umr 1.0 - Avaya Customer Interaction Express 1.0 User Manual

Step 7: Installing the components normally

Once you have completed steps 1 through 6, install the other components normally.

Upgrading UMR 1.0

In order to upgrade UMR 1.0 to CIE 1.0, proceed as follows.
1. Save the existing system (image).
2. Deinstall the applications umr (without database).
3. If you have archives, then you have to update the archives. Replace all placeholders in the file
c3kschema_archive_1.spl.
$ARCHIVE_DATABASE$ "name of archive database"
$USER_WRITE$ "c3k_archive"
$USER_READ$ "report"
4. Enter following ISQL command.
isql -Usa -P<password> -S<servername> -ic3kschema_archive_1.sql
5. Accomplish the steps, as described in the topic upgrading an installed version BCC 4.0.
6. Install UMR as described.
7. Start the C3000 server.
8. Start the application umr_reindex.exe (folder <CD-Drive>:\Server\UM_Core\Tools\Update from
UMR1.0 to UMR 1.1). Follow the guidances. If the archive works on another server, then start
application umr_reindex.exe also on this server.
9. Create the addressbooks. Add the appropriate profiles.
10. Import the addressbooks (csv) from UMR 1.0.
Installing the server components
Edition: 1.1 03/08/2007 83