Changing The Port Configuration; Connecting To An Acm; Connecting To An I55 - Avaya Customer Interaction Express 1.0 User Manual

Changing the port configuration

Connecting to an ACM

The Port Configuration application is installed with Voice Control. The Voice Control uses CHAP
option is set by default. You do not need to make any changes, and you cannot make any settings.
Note
If you change Port Configuration when it is running, you must restart Voice Control.

Connecting to an I55

The Port Configuration application is installed with Voice Control. Select the Voice Control directly
uses CAPI option. Now you can change the number of ports used. After you install Voice Control, all
controllers are switched on for one ISDN card.
The Port Configuration application displays all controllers for the ISDN cards installed in your PC.
Note
If you change the Port Configuration when it is running, you must restart Voice Control.
Change
To change the port assignment, follow these steps.
1. In Start - All Programs - Avaya - CIE - Voice Control, click ISDN Ports. The ISDN port
configuration is displayed.
2. You can select Busy (assigned) or Not busy for each controller. This setting determines which
controllers are used for running Voice Control. Unassigned controllers can be used by other
applications.
3. To accept the changes, click OK.
Starting Voice Control for the first time
Edition: 1.1 03/08/2007 205