Configuring Voice Control When Connecting To An I55; Configuring The Vu - Avaya Customer Interaction Express 1.0 User Manual

Configuring Voice Control when connecting to an I55

The following procedure describes how to configure a VU and use it in the CIE system.
For more information, see the I55 PBX documentation.

Configuring the VU

You configure VUs in the Contact Center User Interface application. Proceed as follows:
1. Select the Administration tab on the left and the select Configuration.
2. Click the Voice Unit tab. To create a new VU, click Create.
3. The Voice Unit Configuration dialog opens.
4. Enter the following settings.
Setting
Name
PBX
Type
Interface version
Host
TCP port. no.
Mail server
Default script
Line allocation
5. Click Ok to confirm your settings.
Explanation
Specifies the name of the voice unit. You can use 28 alphanumeric characters,
maximum.
You can choose between Voice Control and <External>.
If you select <External>, you must specify the connection type.
You can choose between Voice Control and <External>.
Specifies the version of the interface protocol. You must enter 1.070 for Voice
Control.
Specifies the host name of the voice unit. You can also use the IP address.
Specifies the TCP port number of the voice unit. We recommend using 54321
as the port number. If you change the port number, you must restart Voice
Control.
Specifies the host name of an SMTP-capable mail server. Voice Control uses
this mail server to send emails.
Specifies the default script. If an error occurs, Voice Control starts this script.
Select the numbers of the channels used to connect Voice Control and the
PBX.
Starting Voice Control for the first time
Edition: 1.1 03/08/2007 213