Notes; Note When Configuring Topics; Creating Ivr Scripts; Entering The Default Script For Errors - Avaya Customer Interaction Express 1.0 User Manual

Notes

Note when configuring topics

When you configure a topic on the Telephony tab, you must select a script for playing voice mails.

Creating IVR scripts

You can use the IVR Editor module to create the correct IVR scripts. For information on how to create,
edit, save and enable IVR scripts, see the IVR Editor user manual or online Help for the IVR Editor
module.

Entering the default script for errors

To use a default script if an error occurs, you must create and configure a default script.
1. Start the Contact Center User Interface application.
2. Select the Administration tab on the left and the select Configuration.
3. Click the Voice Unit tab.
4. Select the correct voice unit.
5. Click Edit. The Voice Unit Configuration dialog opens.
6. In the Default script field, enter the default script.
7. Click Ok to save your settings.

Creating the task flow set

You create task flow sets in the Taskflow Editor module. The Taskflow Editor is located in the Contact
Center User Interface application on the Administration tab. You can use the VU scripts you created in
a task flow set.
1. Create the task flow set. Use the VU scripts as required.
2. To use a task flow set in the CIE system, you must activate the task flow set.
214 User Manual CIE 1.0 System Administration