Glossary - Avaya Customer Interaction Express 1.0 User Manual

Glossary

ACM
AES server
ASA
ASR
Bootstrapper
CAPI
CSTA
CHAP
CIE
CPU
DLL
HTTP
HTTPS
ACM stands for Avaya Communication Manager.
The AES server is a media server. This media server establishes the TSAPI connection
between the CIE system and PBX.
ASA stands for Avaya Site Administration and is the application used for configuring the
PBX.
ASR stands for Automatic Speech Recognition.
A bootstrapper is an application combining several installations that is used to enter
additional required tasks.
CAPI stands for Common ISDN API, i.e., Common Application Program Interface for
ISDN. CAPI is a software interface between ISDN adapters and ISDN application
software, developed by German manufacturers of ISDN adapters in cooperation with
the Federal Office for Communications Technology in Germany (FTZ). The
standardized CAPI interfaces version 1.1 and 2.0 are supported as the application
interface. (CAPI version 1.1 supports basic functions and the performance range of
1TR6, while CAPI version 2.0 also supports Euro ISDN.)
CSTA stands for Computer Supported Telecommunications Application. This standard
is an ECMA specification. For more information see the following manuals:
ECMA-179 Standard
ECMA-180 Standard
ECMA-217 Standard
ECMA-218 Standard
More information is available online at:
http://www.ecma-international.org/default.htm
CHAP stands for Common Hardware Abstraction Platform. CHAP is an abstraction
layer that supports different types of hardware (such as ISDN, OpenH323, TAPI,
TSAPI).
CIE stands for Customer Interaction Express.
CPU stands for Central Processing Unit.
DLL stands for Dynamic Link Library.
It is a library of routines that are called at runtime and loaded dynamically to the calling
program.
HTTP stands for HyperText Transfer Protocol.
HTTP is a general, status-less, object-oriented protocol for data transfer within the
framework of the World Wide Web (WWW).
HTTPS stands for Hypertext Transfer Protocol Secure and is a network protocol that
enables a secure HTTP connection between computers. The data are encoded via SSL
to make them tap-proof.
Edition: 1.1 03/08/2007 331