Object-Value Formula; Object Format Of Values - Avaya Customer Interaction Express 1.0 User Manual

User Manual CIE 1.0 Wallboard

Object-value formula

The simplest formula to present the value of a call center variable is the name of
the desired variable and no other mathematical operators or numbers. This is an
example of a valid value formula for the number of free agents in the agent
group "Central office":
ag(Central office).AgFree
The full name of a call center variable consists of several parts described in the
Call center variable section. Since the user guidance of the Wallboard module
generates the respective full name through selection from several lists, this
paragraph is only intended as background information. However, trained users
can also change a formula manually if they know how names are structured.
In most cases, the name of a variable is sufficient as a formula. Otherwise,
variables and numbers can be connected in a formula with operators like + - * / .
For a detailed description of operators and their priority, refer to the Table of
operator priorities section.
See also: Formula of condition

Object format of values

Independent of the formula, a wallboard presents a variable value in a certain
format. Values are either numbers or strings. The value of a string variable is a
text. Variables often have a "string" value (internally marked with 0). Numbers
are marked by a "resolution" that can be 1, 10 or 100. Values marked as duration
(internal code 60) have their own format. This results in the following
presentation of call center variables.
Code Description
0
String text
1
Integer
10
Tenth
100
Hundredth
60
Duration
The format of online realtime statistics variables is specified for each kind of
realtime statistics. All realtime statistics that can be presented are numbers. See
paragraph Formula of condition. The resolution of values is shown in the tables
Topic settings (online realtime statistics), Agent group settings (online
realtime statistics) and Team settings (online realtime statistics).
The formats of variables are stored in the database for each tag name. This
information can be retrieved with the Configuration application.
If there are several variables in a formula, the output format of the variable with
the highest code is used. Numbers in the formula do not influence the output
format.
Operation of the Wallboard dialog (configuring a wallboard) • 41
Exemplary presentation
PBX ready
4711
12,4
75,33
115:25