Quick-Start Guide; Step 1: Preparations; Step 2: Setting Up The Ip Tie Line - Avaya Customer Interaction Express 1.0 User Manual

Quick-start guide

The following tables are a quick-start guide for the respective topics. If you have already set up several
systems and have the necessary experience, you can use the tables as a memory aid. This quick-start
guide is intended for experienced users.
The tables include the necessary setup steps and instructions in abbreviated form. See the corresponding
topic for full instructions.

Step 1: Preparations

Make the following preparations.
Step Actions with ASA
(Avaya Site Administration)
or other tools
1. Displaying telephones
2. Test using TSTest32
3. Setting up the topic
4. Check the routing link

Step 2: Setting up the IP tie line

You need IP tie lines for queues, topics and voice controls. To set up an IP tie line, follow these steps.
Step Action
1. Prerequisites for examples
2. Set up the node name
3. Set up the signaling group
4. Set up the trunk group
5. Change the dial plan
Connecting to ACM (Avaya Communication Manager)
Notes
Command: List station
Test TSAPI link
IP channel routing
Command: List cti
Notes
Note that some settings are different in your case.
Name of the server and IP address running the CHAP
process
Command:
add signaling group x
change signaling group
Command:
add trunk-group x
change trunk group x
Command:
change dial plan analysis
Edition: 1.1 03/08/2007 109