Creating An Element; Creating A Logic Element; Creating An Announcement Element - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Creating an element

User Manual CIE 1.0 IVR-Editor
Two examples will help explain how you create elements.

Creating a logic element

In a Logic element, you define a condition that determines the course of the IVR
script. If the condition is fulfilled the element at the Y-exit connector is
processed next. If the condition is not fulfilled the element at the N-exit
connector is processed next.
Proceed as follows to create a Logic.
1. Drag & Drop the Logic element
dialog opens.
2. For a better overview of the IVR script enter a label for the Logic.
3. A condition can consist of operators, tags and local variables.
4. Click Operators to insert an operator. The Allowed operators and
functions dialog opens. To apply an operation or function, double-
click the corresponding item.
5. Click Tag to insert a Tag. The Select Tag dialog opens. To insert a
tag in the condition, double-click the tag.
6. Click Local Var. to insert a variable. The Local Variables dialog
opens. To insert a variable in the condition, double-click the local
variable.
7. You can select interruptible or not interruptible for the element.
8. It is optional to enter a comment.
9. Click OK to verify the settings.

Creating an Announcement element

Announcement elements play announcements. Proceed as follows to create an
Announcement element.
1. Drag & Drop the Announcement element
The Announcement dialog opens.
2. Enter a label.
3. Click Browse to select a WAV-file as announcement text. Double-
click the respective WAV-file.
4. You can select interruptible or not interruptible for the element.
5. It is optional to enter a comment.
6. Click OK to verify the settings.
onto an IVR script. The Logic
onto an IVR script.
Creating an IVR Script • 127