Outcc Setup (Optional); Dial Plan - Avaya Customer Interaction Express 1.0 User Manual

OUTCC setup (optional)

In order to use the callback feature from the call list in the topic, you must set up external OUTCC and
internal OUTCC accordingly.

Dial plan

Set up the code for OUTCC in the dial plan as call type ARS.
Example
788 for external OUTCC
789 for internal OUTCC
Example of dial plan analysis
The figure below shows the described settings.
132 User Manual CIE 1.0 System Administration