ABB OmniCore C30 Product Manual page 542

6 Troubleshooting
6.3.6 Troubleshooting the connected services gateway
Continued
6
7
8
9
10
11
Related information
All documents can be found via myABB Business Portal, www.abb.com/myABB.
The approval code CMIIT ID is finally displayed on the nameplate of the product.
542
Action
Check that the connector X3 is well con-
nected.
Check that the right type of the antenna
is connected properly.
Tip
Try moving the antenna to different loca-
tions if the RF signal level is low.
On the FlexPendant, check the connec-
tion log in Backup and Restore.
For 3G, use a cell phone to test that the
sim card is working.
For WiFi, use a cell phone to verify the
WiFi access.
Note
When testing with a cell phone, use the
same configuration on the cell phone.
For 3G and WiFi, check the antenna con-
nectivity.
The Connected Services Gateway may
be faulty, replace it and verify that the
problem is resolved.
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Note
Make sure that connector X3 is connected
properly on both ends.
• If the connection is OK, proceed
with step 7.
• If there is a problem with the con-
nection, repair the connection and
go back to step 5.
• If the antenna is not working, repair
the connection or move the an-
tenna to a location with better RF
signal.
• If the antenna is ok, proceed with
step 11.
Verify that the configuration is done cor-
rectly.
Verify that the mobile operator is detected
(for 3G).
See the Connected Services Gateway
configuration in Operating manual - Integ-
rator's guide OmniCore.
How to replace the unit is described in
Replacing the connected services gate-
way on page 299.
Product manual - OmniCore C30
3HAC060860-001 Revision: P