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Compact Contact Center V5
Avaya Compact Contact Center V5 Manuals
Manuals and User Guides for Avaya Compact Contact Center V5. We have
1
Avaya Compact Contact Center V5 manual available for free PDF download: System Administrator Manual
Avaya Compact Contact Center V5 System Administrator Manual (67 pages)
Brand:
Avaya
| Category:
Software
| Size: 1 MB
Table of Contents
Table of Contents
3
Introduction
5
General
5
Use of this Manual
6
About this Manual
6
System Overview
7
CCC User Access
9
Starting CCC User Access
9
Delta Server
10
Introduction
10
Viewing Delta Server
11
Tool Bar Pane
12
Introduction
12
Event Viewer
13
Event Viewer Selector
14
Email Notification
15
Log to File
16
Smdr
17
Comms
18
Message Control
19
PCA Target Times
20
Users
21
Users (Active)
21
Agents
22
Agents (Logged Off)
23
Agents (Logged On)
23
Agents (Active)
23
Agents (Available)
24
Agents (Located)
24
Recent SMDR Entries
25
License Info
26
Session Info
27
Group
28
Group Active
28
Pilot Number
29
Lines
29
Lines (Active)
30
Calls
30
Archiver
31
Reporting Admin Console
33
Launching Reporting Admin Console
33
PBX Tab
33
Database Tab
34
CRM Tab
35
Email Tab
35
Service Tab
36
Database Server Supervisor
37
Starting
37
Changing the Server Connection
37
User Interface
38
Options Pane
38
Archiver Maintenance Plan
40
General Tab
40
Optimization Tab
41
Integrity Tab
42
Complete Backup Tab
43
Transaction Log Backup Tab
44
Reporting Tab
45
Edit Recurring Job Schedule
47
Backups & Restoring
48
The Backup Wizard
48
Edit Schedule Screen
49
Manual Backups
50
Restoring a Database
52
General Information
54
Display Error Logs
54
Viewing Messages
55
Jobs
56
Backup Devices
57
Properties
58
Transaction Log Tab
60
Options Tab
61
Permissions Tab
62
Administering the Database
63
Overview
63
Disk Backup
63
Integrity Check
63
Optimizations
63
Restore
63
Tape Backup
63
Index
65
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