Chapter 1; Chapter 1: Configuring Avaya System Components; Configuring An Ip Office User To Use Contactstore; Voicemail Pro - Avaya IP Office Installation Manual

Chapter 1

Chapter 1: Configuring Avaya System Components

This chapter shows how to configure IP Office so that it works correctly with the ContactStore software.
This Chapter details only those configuration tasks that are required for proper operation of IP Office
ContactStore. For complete information about IP Office, please refer to the following documents:
• Avaya IP Office 3.0 Manager Manual
• Avaya IP Office 3.0 Voicemail Pro Installation
• Avaya IP Office 3.0 License & Feature Key Server Manual
•
Avaya IP Office Installation Manual
Avaya IP Office documentation is available through the Avaya online support Web site,
http://support.avaya.com.

Configuring an IP Office user to use ContactStore

A User must be given access to utilize the ContactStore. Follow the steps below to give access to a User
to the ContactStore Voice Recording Library:
1. Open the Manager application.
2. In the Configuration tree select User.
3. Select the User you want to utilize the ContactStore. Double click the User or right click and
select Edit.
4. Select the Voice Recording tab
5. Check the Voice Recording Library (Auto) to enable Automatic voice recording to ContactStore or
Voice Recording Library (Manual) to enable Manual voice recordings to utilize the ContactStore.
6. After editing a User you should always save your configuration file.
Note: The IP Office supports a maximum of 8/9 digit extensions. The ContactStore only supports a
maximum of 7 digit extensions. To enable full search capability ensure you set a maximum extension
limit of 7 when using the ContactStore.

Voicemail Pro

The Voicemail Pro must be installed for the IP Office ContactStore to operate. You can configure a
limited amount of functionality through the Voicemail Pro, such as the maximum record time and can set
access to the Voice Recording Library through the Leave Mail Action.
1. Open the Voicemail Pro client application.
2. From the menu bar, select Admin | Preferences | General
3. Set the Maximum VRL Record Time (secs) for the messages on the ContactStore.
The Leave Mail Action allows a caller to leave a message on the ContactStore.
1. Open the Voicemail Pro client application.
2. Create a Call flow
3. Select the Leave Mail Action and add it to the call flow
4. Double click the Leave Mail Action
5. Select the Specific tab
6. Select the VRL option. This will route all voicemails to the ContactStore Voice Recording Library.
ContactStore Installation Manual
IP Office 40DHB0002USEV Issue 1a (10th December 2004)
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