Nortel DMS-100 Series Maintenance Manual page 695

Returning a card for repair or replacement
3 Pack the card or assembly in a Nortel card shipping carton and seal the card
or assembly.
If a Nortel shipping carton is not available, use another carton. Make sure
you perform the following actions:
• enclose each card or assembly in packing paper
• surround each card or assembly in bubble pack or foam
• secure each card or assembly in the carton so that no card or assembly
can shift
4 Address the carton to: Nortel Customer Service Center, 4600 Emperor Blvd.,
Morrisville, North Carolina, 27560
5 Go to Step 11.
6 Fill in one return label (form 24-115) for each card or assembly that you
return.
Make sure you include the following information:
• return authorization number from customer service
• NT product engineering code (PEC)
• serial number
• release number
• BCS release software in use at the time of replacement
• peripheral module load name
• description of the failure and action taken to repair
• fault code that describes the fault best (see the bottom of the label)
• name of your company
• office identifier code
• your name
• site name
For help to fill out the label, call 905-454-2808. In the event of an emergency,
call 905-457-9555.
7 Attach one copy of the card label to a card latch.
8 Keep the other copies of the label for your records.
9 Pack the card or assembly in a Nortel shipping carton and seal the card or
assembly.
If a Nortel shipping carton is not available, use another carton. Make sure
you perform the following actions:
• enclose each card or assembly in packing paper
• surround each card or assembly in bubble pack or foam
• secured each card or assembly in the carton so that card or assembly
can shift.
OPM routine maintenance procedures
DMS-100 Family OPM Maintenance Manual XPM14 and up
13-93
OPM
(continued)