Nortel DMS/MSL-100 Manuals

Nortel DMS/MSL-100 Manuals

Manuals and User Guides for Nortel DMS/MSL-100. We have 1 Nortel DMS/MSL-100 manual available for free PDF download: Installation Manual

Nortel DMS/MSL-100 Installation Manual

Nortel DMS/MSL-100 Installation Manual (144 pages)

Networks Symposium Call Center Server

Brand: Nortel | Category: Server | Size: 0.89 MB

Table of Contents

Table of Contents
7
Getting Started

9
- Overview
  10
- Skills You Need
  11
- What's New in Release 5.0
  12
- Components
  13
- Web Client
  16
- How Symposium Call Center Server Communicates with the Switch
  19
- Support for Switch Features
  24
- Preinstallation Checklist
  31
- Configuration Tasks
  32
Configuring the Switch

35
- Overview
  36
- Section A: Configuring the ICM Link Parameters
  
  37
  - Overview of Configuring the Server Logon
    38
  - Configuring SCAICOMS
    43
  - Configuring BGDATA
    44
  - Configuring SCAIGRP
    46
  - Configuring SCAISSRV
    47
  - Configuring SCAIPROF
    49
  - Configuring CUSTNTWK
    51
- Section B: Configuring Switch Resources
  
  53
  - Overview of Configuring Switch Resources
    54
  - Configuring the Server
    55
  - Configuring RAN and Music Routes
    56
  - Configuring ACD Groups
    57
  - Configuring ACD Subgroups
    65
  - Configuring Dns
    66
  - Configuring Agent Phonesets
    69
  - Before You Begin
    70
  - Configuring Supervisor Phonesets
    74
  - Configuring Logon Ids
    76
- Section C: Checking the Server Configuration
  
  79
Verifying the Configuration

87
Troubleshooting

101
- Overview
  102
- Subsystem Link Problems
  103
- Resource Configuration Problems
  106
Preinstallation Checklist

111
- Preinstallation Checklist
  112
- Glossary
  
  115
- Index
  
  137
  - Chapter
    141

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