Initialize Ucd Group Parameters - Vodavi STARPLUS STSe Operation Manual

Uniform Call Distribution
Operation
To override the Wrap-up Timer:
1. Preprogram a WRAP-UP END flexible button using feature code 584.
2. Press the preprogrammed WRAP-UP END flexible button.

Initialize UCD Group Parameters

Description
UCD Group Parameters may be initialized setting all data fields to their original, default
values.
Program
Code
FLASH 60
FLASH 61
FLASH 62
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 80, Button #11).
2. Press the HOLD button. A confirmation tone sounds.
STARPLUS STSe - Programming & Operations Manual
Table 4-1: UCD Group Defaults
Flexible
Button
2 Alternate UCD Group Assignment
3 UCD Overflow Station Assignment
7 UCD Primary Agent Assignment
10-11 Recorded UCD Announcement
Assignment(s)
1 UCD Ring Timer
2 UCD Message Interval Timer
3 UCD Overflow Timer
4 UCD Auto Wrap-up Timer
5 UCD No-Answer Recall Timer
6 UCD No-Answer Retry Timer
1-16 UCD Announcement Tables (RAN)
I N I T I A LI Z E U C D GR O U P
P R ES S H O L D
Features
UCD GROUPS 550-565
UCD TIMERS
Uniform Call Distribution
Default Value
(after initialization)
None
None
None
None
60 sec
60 sec
60 sec
004 sec
000=Disabled
300 sec
None
August 2005
4-15