Message Interval Timer; No-Answer Recall Timer - Vodavi STARPLUS STSe Operation Manual

Uniform Call Distribution

Message Interval Timer

Description
The UCD Message Interval Timer (MIT) determines the length of time a caller remains in
queue (listening to MOH, if provided) between recorded announcements. The UCD Message
Interval Timer setting is variable from 000 to 600 seconds.
Programming Steps
1. Press the MIT TIMER flexible button (FLASH 61, Button #2). The following message
displays:
2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... UCD Message Interval Timer is set for 60 seconds.

No-Answer Recall Timer

Description
If a call routed to a station via UCD is not answered by the UCD Agent/Station before the
No-Answer Recall Timer expires, the call is returned to UCD Queue with the highest priority.
In addition, the station that failed to answer the ringing UCD call is placed into an out-of-
service (OOS) state. The UCD No-Answer Timer setting is variable from 000–300 seconds.
Programming Steps
1. Press the NO-ANSWER RECALL TIMER flexible button (FLASH 61, Button #5). The
following message displays:
2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... UCD No-Answer Timer is at 000 (disabled).
STARPLUS STSe - Programming & Operations Manual
M E SS AGE IN TE R VAL
0 6 0
The UCD Ring and Message Interval Timers only apply when RAN ports are
specified. If RAN ports are not specified, incoming callers continue to receive a
ringback tone.
N O - AN S R E C A LL
0 0 0
Uniform Call Distribution
000-600
000-300
4-5
August 2005