Vodavi STARPLUS STSe Operation Manual page 537

Programming the Voice Mail System
Editing the COS List
Double- click on "COS List" and then select the desired class of service. From this list, you can
change the general settings (Name/Time Control/User Type), and the parameters that
pertain to voice mail greeting and messages, and mail box owner capabilities.
CLASS OF SERVICE Options
GENERAL
Name
Description
Time Control
User Type
Event Counters
Language
Restrict OutDial, maximum digits
VOICE MAIL GREETING
Greeting Type: Personal
Greeting Type: System
Greeting Type: System Add-On
Greeting Type: Class of Service
Greeting Type: Voice Insert
Greeting Length, seconds
STARPLUS STSe - Programming & Operations Manual
The General COS section allows you to set up the values for the most
common class of service settings.
Enter a brief name & description of the COS to help identify it in other
operations.
Calls are often handled differently in the evening, during the weekend, or
on holidays than they are during regular business hours. The Time Control
function lets you define a set of alternative actions that the voice mail
system will perform for a given time setting. If you do not intend to use
Time Controls, leave this setting "blank" . Refer to
page D-29 for more details.
NOTE ... Use only with help from Vodavi Technical Support.
Set user type to 99 only when granting system administrator access. For all
other uses, this should be set to 10. Types 02-98 are not used.
Leave default parameter set to "None" if you do not want to refer to system
usage.
Select which group(s) you want to monitor access to mailboxes and
extensions: Callers, Owners, or Callers and Owners.
The mailbox and extension prompts will be played in the language
selected: English or Spanish.
You can use this field to disable long distance dialing from the extension or
from mailbox notification by entering the number of digits required for
local calls (typically 7 or 10).
This section allows you to select from pre-recorded messages or prompts
to be used when greeting a caller.
The personal greeting is a message played to a calling party before a
message is recorded to a mailbox. If the owner does not record a personal
greeting, the System (default) greeting is used.
A generic message used when no personal greeting has been recorded. If
both the Personal and System greetings are activated, the voice mail
system will only play the personal greeting when one has been recorded.
A shorter version of the System default greeting that follows a personal
greeting. This greeting plays "Begin speaking at the tone. To stop recording
press any key, etc." whereas the regular System greeting plays "The person
you have tried to reach is unavailable, begin recording ..."
Greeting that will play a single greeting for all mailboxes that share the
same Class of Service. This is done to conserve disk space by eliminating
the need for each mailbox to have its own greeting prompt. Class of
Service can also be used as an add-on to a personal greeting.
Plays a Class of Service prefix prompt followed by a name prompt, which in
turn is followed by Class of Service postfix prompt. This is often done to
personalize a Class of Service greeting while limiting the amount of disk
space used.
Enter the amount of time, in seconds, for each greeting.
Hard Drive-Based Voice Mail
Description
"Time Control Menus" on
D-19
August 2005