Vodavi XTS Station User Manual
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Vodavi XTS Station User Manual

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Vodavi Telephone Systems
Station User Guide
January 2005 - Issue 2.0
P/N: 3152-00

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Summary of Contents for Vodavi XTS Station

  • Page 1 Vodavi Telephone Systems Station User Guide January 2005 - Issue 2.0 P/N: 3152-00...
  • Page 2 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 3: Table Of Contents

    Station User Guide Contents Digital Telephone Features ............vi About This User Guide ..............1 911 Alert....................2 Account Codes ................... 3 Using Account Codes............... 3 Verified Account Codes............3 Account Codes - Traveling COS (Verified) ......4 ACD/UCD....................5 ACD Call Factor................5 ACD Call Qualifier ..............
  • Page 4 Station User Guide Attendant Day/Night/Special ..........21 Attendant Directory List Programming......22 Attendant Disable Outgoing CO Line ........ 25 Attendant Override..............26 Attendant Setting Time and Date ........26 Attendant Speed Dial - System Storing......27 Attendant Unavailable............. 28 Attendant Voice Mail Alarm Clear ........28 Background Music (Optional) ............
  • Page 5 Station User Guide Caller ID Name/Number ..............47 Calling Forward Override ............... 48 Calling Station Handsfree Mode Override........ 48 Calling Station Tone Mode Override .......... 49 Camp On....................49 CO Line - Access ................. 51 CO Line Queue..................51 Conference ..................52 Conference Combinations .............
  • Page 6 Station User Guide Modem ....................76 Voice Mail Modem Access............76 Telephone System Modem Access ........76 Mute ....................... 76 Name In Display ................. 77 Night Service ..................78 Off-Hook Voice Over (OHVO) ............78 Outside Calls..................81 Placing an Outside Line on Hold.......... 81 Answering a Recall ..............
  • Page 7 Station User Guide System Speed Dial Access ............99 Station/Port Fixed Number............100 Station Relocate ................. 100 Text Messaging (Silent Response)..........101 Universal Day/Night Answer ............102 Voice Mail ..................... 102 Call Forwarding to Voice Mail Groups........ 102 Retrieving Voice Messages............. 103 Voice Mail Transfer with ID Digits........

  • Page 8: Digital Telephone Features

    Station User Guide Digital Telephone Features Vodavi Digital Telephones have flexible buttons and dual color LEDs that can be customized for each application. » When flexible buttons are used as DSS buttons, station status can be seen in a single glance. When they are used as CO/PBX/ Centrex buttons, line status is easily monitored.
  • Page 9 Station User Guide Number Feature Description Message Indicator Indicates that you have a message. 24-Character Displays information about telephone status, Display dialing directories, and text message information. Interactive Soft Keys Works in conjuction with fixed & flexible features. Flexible Button Keys Used to access outside line or call-handling features.
  • Page 10 viii Station User Guide 8-Button Executive Telephone...
  • Page 11 Station User Guide Number Feature Description Message Indicator Indicates that you have a message. 24-Character Display Displays information about telephone status, dialing directories, and text message information. Interactive Soft Keys Used to program phone feature/functions. Flexible Button Keys Used to access outside lines or access call- handling features.
  • Page 12 Station User Guide 8-Button Enhanced Telephone (Non-Display)
  • Page 13 Station User Guide Number Feature Description Message Indicator Indicates that you have a message. Flexible Button Keys Used to access outside lines or access call-handling features. TRANS Key Used to transfer an outside call between stations. SPEED Key Used to access speed dialing, save number redial and last number redial.
  • Page 14 Station User Guide 24-Button Executive Telephone VOLUME SPEED CAMP ON CONF FORWARD FLASH TRANS...
  • Page 15 Station User Guide xiii Number Feature Description Display (Executive Displays information about telephone status, Models only) dialing directories, and text message information. h t p Used to select mode of operation: Handsfree, Tone, or Privacy. msg Key Used for Auto-CallBack to a phone that has left a text message or to access voice messages.
  • Page 16 Station User Guide 24-Button IP Telephone FIXED BUTTONS TRANS REDIAL CONF MSG/CALLBK MUTE FLASH SPEED SAVE VOLUME HOLD SPEAKER FLEXIBLE BUTTONS...
  • Page 17 Station User Guide Features Description CONF Used to establish conference calls. Used to prevent calls from ringing at your station when on a call or busy. Also can be used to activate a Page Block feature. FLASH Used to end an outside call and to restore dial tone without hanging up the receiver.

  • Page 19: About This User Guide

    U I D E The features described in this book apply to the Digital Telephone Systems when using Vodavi Telephones … unless an exception is specifically noted. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access (for more details, refer to “Flexible...

  • Page 20: 911 Alert

    911 Alert 911 Alert Any station user or Attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed.

  • Page 21: Account Codes

    Account Codes Account Codes Using Account Codes Prior to placing, or during, an outside line call: Press the preprogrammed ACCOUNT CODE button (627). Dial account code up to 12 digits. (The other party does not hear the digits being dialed). If account code is less than 12 digits, an [ ] must be entered to return to the call.

  • Page 22: Account Codes - Traveling Cos (Verified)

    Account Codes To enter an Account Code during a call: Press the FLASH button. Call is placed on executive hold while you enter your account code. Dial [627]. Dial the account code. If the account code contains fewer than 12 digits, dial [ ] to automatically return to the call.

  • Page 23: Acd/Ucd

    ACD/UCD ACD/UCD The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions. ACD Call Factor The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller.

  • Page 24: Acd Help

    ACD/UCD To create a CALL QUALIFIER flexible button: Press SPEED twice. Press the button to be programmed (must be programmed in database as a flexible button). Dial the CALL QUALIFIER feature code [570] and then press [#]. A confirmation tone will sound. Press the ON/OFF button (SPEAKER button on IP Phone).

  • Page 25: Acd Member Status

    ACD/UCD At the time the supervisor receives a Help request, they can press their HELP flexible button followed by the OVERRIDE feature button to bridge onto the ACD group member’s call. Once the HELP button is pressed, an intercom call is placed to the station requesting Help, and Help message will be cleared.

  • Page 26: Acd Overflow Available/Unavailable

    ACD/UCD Press [ ] to scroll up to the next ACD Group. If more than eight members are in the ACD group, the next depression of the [ ] displays the additional members, Press [#] to scroll down to the previous ACD Group. To return to an idle display, the Supervisor/Agent station must go on-hook.

  • Page 27: Acd Supervisor Display

    ACD/UCD To log out of an ACD Primary Group: Dial LOGOUT CODE [571] on the dial pad, -or- Press the preprogrammed LOGOUT flexible button. The LOGIN flexible button LED will extinguish. To log into an ACD Secondary Group: Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX), -or- Press the preprogrammed LOGIN flexible button.

  • Page 28: Acd Supervisor Login/Logout

    ACD/UCD The ACD Supervisor Display shows the following: 5 XX : C I Q : XX AG E NT S : XX HH:MM:SS 5XX = ACD Group (534-565 or 550-565 for XTSc) CIQ: XX = Calls in queue AGENT(S): XX = Agents logged in OC: hh:mm:ss = Oldest call in hours, minutes, and seconds To change the display to a different group: Dial the ACD Supervisor Display code [577] on the dial pad,...

  • Page 29: Supervisor Monitor With Barge-In

    ACD/UCD To log out of an ACD group: Dial LOGOUT CODE [575] on the dial pad, followed by the appropriate ACD group number (5XX), -or- Press the preprogrammed LOGIN/LOGOUT flexible button, the LED will extinguish. ACD Supervisor Log-in LED only lights for ACD group assigned to that button.

  • Page 30: Supervisor One-Touch Record

    ACD/UCD Up to five ACD supervisors can simultaneously monitor an agent’s call as follows: Dial the agent’s station number. Receive a busy signal. Press the preprogrammed Supervisor Monitor flexible button (feature code 583). The supervisor is able to hear the conversation of both parties and the Supervisor’s LCD displays the following: M O N ITOR IN G XXXX M MM D D Y Y...

  • Page 31: Acd/Ucd Available/Unavailable

    ACD/UCD Conditions » The supervisor must be logged in as a supervisor of the ACD group. » The ACD agent’s station must be programmed to enable Supervisor Monitor/Barge-In. » The Supervisor must have a One-Touch Record button. ACD/UCD Available/Unavailable If you are an ACD/UCD Agent, you can place your station in the Available mode to receive ACD/UCD calls or in the Unavailable mode to block ACD/UCD calls from ringing to your station.

  • Page 32: Acd Calls In Queue Status Display

    ACD/UCD ACD Calls In Queue Status Display There are two methods for stations not assigned to the ACD Group to monitor the ACD Calls In Queue Status Display. First Method -- From an idle key telephone: Dial [567] on the dial pad, -or- Press the preprogrammed flexible button.

  • Page 33: Acd/Ucd Wrapup End

    ACD/UCD To assign an ACD CALLS IN QUEUE DISPLAY flexible button: Dial [579]+[XXX]. XTSc (XXX = ACD group number 534-565 or 550-565 for ACD/UCD Wrapup End An agent that wants to override the Wrapup Timer and immediately go back into an available ACD/UCD status can use a preprogrammed WRAPUP END flexible button.

  • Page 34: Ucd Overflow Station Forward

    ACD/UCD UCD Overflow Station Forward An enhancement allows UCD calls reaching the Overflow Station to call forward to another station: Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone). Press the FWD button or dial [640]. Dial the desired code: [6] = All Calls [8] = Busy...

  • Page 35: Alternate Dial Plan

    Alternate Dial Plan Alternate Dial Plan When you use an MPBE, the 3-digit default dial plan uses station numbering of 100-419 (320 stations) and feature code numbering “Default Numbering beginning with feature code 420 as shown in the Plan” on page 112 .

  • Page 36: Answering Machine Emulation

    Answering Machine Emulation Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller.

  • Page 37: Attendant Features

    Attendant Features MAILBOX Options The Mailbox Owner can select from the following options when a call is sent to their voice mailbox. To leave caller in VM and turn off speaker: Press the ON/OFF button (SPEAKER button on IP Phone) and continue to listen to message being left without taking action at the keyset.

  • Page 38: Attendant Custom Message

    Attendant Features Dial the CO group access code of group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups Dial the speed bin number that contains the number where calls are to forward. A confirmation tone will sound. To cancel off-net forwarding: Dial [603] on the dial pad, -or-...

  • Page 39: Attendant Day/Night/Special

    Attendant Features Enter the letters for the custom message using the dial pad keys as shown: Other Codes A - 21 D - 31 D - 31 B - 22 E - 32 E - 32 1 = 1# 8 = 8# “...

  • Page 40: Attendant Directory List Programming

    Attendant Features To use this feature: Press the preprogrammed NIGHT SERVICE button once (631, DND by default), -or- Use the Soft Key’s DND option when in an idle condition (LED is lit solid). Press the DND button or Soft Key again to activate the Special mode (LED flashes).

  • Page 41: Directory List

    Attendant Features Directory List The following procedure is used to enter, edit, and erase names in the Directory List for stations or speed dial numbers. To modify the Directory List: Enter the desired 3-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.
  • Page 42 Attendant Features To clear an entry: Select the desired entry. Press the TRANS button, then press FLASH. Press SPEED, a confirmation tone will sound and the entry is erased. Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only.

  • Page 43: Attendant Disable Outgoing Co Line

    Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: Enter desired 3-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.

  • Page 44: Attendant Override

    Attendant Features Attendant Override When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party.

  • Page 45: Attendant Speed Dial - System Storing

    Attendant Features Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. Press SPEED once, then press the desired outside line key, -or- Press SPEED twice to select an outside line automatically.

  • Page 46: Attendant Unavailable

    Attendant Features Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls. To activate Unavailable Mode: As the (first programmed) Attendant …...

  • Page 47: Background Music (Optional)

    Background Music (Optional) Background Music (Optional) To activate Background Music: Dial [632] or press the preprogrammed BGM flexible button, then enter desired channel number on the keypad. -or- Use the Soft Key’s BGM option. 0:OFF 1/2/3: CH-1/2/3 MM M DD Y Y HH :M M am LCD Display for Systems...

  • Page 48: Call Back

    Call Back SINGLE LINE TELEPHONE The Background Music feature is not compatible with SLTs. IP Phones do not support the Background Music feature. Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled.

  • Page 49: Call Coverage

    Call Coverage SINGLE LINE TELEPHONE To leave a Call Back request when a number is busy: Press the FLASH button. Dial [622] and replace the handset. Only one Call Back request can be left at a station; the second request will convert to a message waiting request.
  • Page 50 Call Coverage Then press the flashing COVERAGE flexible button, -or- Press the ON/OFF button (SPEAKER button on IP Phone). The call is answered and will cease to ring at any other stations that may have the same coverage appearance. After the call is answered, one of the following messages will display: Non-network system or in same Node: C A L L F O R S TA XXXX...

  • Page 51: Call Forward

    Call Forward Call Forward The Call Forward feature allows a station to have internal or external calls forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in Admin Programming.

  • Page 52: Call Forward - External (Off-Net)

    Call Forward SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button or Soft Keys. You must use feature codes 640 and 662. Call Forward - External (Off-Net) Stations are allowed to forward intercom and transferred CO line calls to an off-net location.

  • Page 53: Call Forward - Follow Me

    Call Forward To remove Off-Net Call Forwarding: Lift the handset or press ON/OFF (SPEAKER button on IP Phone). Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button.
  • Page 54 Call Forward To remove Follow Me Call Forwarding: Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone). Dial the Follow Me Forward code [642] on the dial pad. Dial the station number of the station that forwarding is to be cancelled.

  • Page 55: Call Park

    Call Park Call Park Call Park - Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Internal calls and external calls can be placed into the stations’ personal park location.

  • Page 56: Call Park - Station

    Call Park Conditions » If the Call Park user receives or makes a second call while the first call is parked, the user can alternately connect to the two calls by pressing the preprogrammed PERSONAL PARK button or by dialing [438]. Call Park - Station Call park (by station number) allows external calls to be parked at a station other than your own.

  • Page 57: Call Park - System

    Call Park Call Park - System An external call can be placed into one of 14 parking locations and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, the Attendant(s).

  • Page 58: Call Pickup

    Call Pickup To create a PARKED CALL PICKUP button: Press [SPEED] + [SPEED]. Press the desired flexible button. Dial [#] + the desired parking location (424-437=XTS, 430-437=XTSc). SINGLE LINE TELEPHONE To park a call: Press the FLASH button. The caller is put on Exclusive Hold. Dial parking location (424-437=XTS, 430-437=XTSc).

  • Page 59: Group Call Pickup

    Call Pickup To use Directed Call Pickup: Dial the station number of the known ringing telephone. Receive ringback tone or call announce tone depending on the intercom selector switch setting. Press the preprogrammed PICKUP button to answer the call. SINGLE LINE TELEPHONE To use Directed Call Pickup: Lift the handset.

  • Page 60: Call Transfer

    Call Transfer SINGLE LINE TELEPHONE To use Group Call Pickup: Lift the handset. Dial [#0]. You will be connected to the incoming intercom or outside line call. You must be in the same Pickup group as the ringing telephone to pickup the call. You MUST have access to the specific outside line or LOOP button to use Group Call Pickup.

  • Page 61: Screened Transfer

    Call Transfer SINGLE LINE TELEPHONE To make a PBX/Centrex Transfer: Press the FLASH button. An intercom dial tone will sound. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line (a stutter tone will sound). Dial the desired telephone number. Replace the handset to complete the transfer.

  • Page 62: Transfer Search

    Call Transfer Transfer Search When attempting to locate a party: Press a station DSS button to signal the station or press TRANS and dial desired station. If the station is unavailable, press another station DSS button to enter a new station number or press TRANS twice and dial the station number.

  • Page 63: Trunk-To-Trunk Transfer

    Call Transfer Trunk-To-Trunk Transfer While connected to an outside line (PBX/Centrex): Press TRANS. The transfer dial tone sounds. Press a CO line / Loop flexible button. -or- Dial [9]. -or- Dial a CO line/group access code. Dial the desired outside line destination number. Hang up to complete the transfer.

  • Page 64: Caller Id Display

    Caller ID Display Caller ID Display Caller ID Display (Answered Calls) The Answered Caller ID Table feature can store up to XTSc MPB1 MPB2 MPBE 100 ( ), 250 ( ), or 1000 ( ) system-wide entries of the most recently answered calls with caller ID. A station may dial a unique access code to view the entries, scroll through the entries, and dial a desired entry back.

  • Page 65: Caller Id Name/Number

    Caller ID Name/Number Keypad Functions The following functions apply to both Answered and Unanswered Call Management Tables: Function Button Review next item in table entry MUTE Step to next table entry HOLD Delete table entry (Attendant only) FLASH Exit table review function ON/OFF (SPEAKER for IP Phone) Step to previous table entry TRANS...

  • Page 66: Calling Forward Override

    Calling Forward Override Calling Forward Override The Call Forward Override feature allows a user to reach a busy station that is call forwarded. This allows the calling station to override the forwarding which allows the user to use Off Hook Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call Back Request at that station rather than forwarding to another destination.

  • Page 67: Calling Station Tone Mode Override

    Calling Station Tone Mode Override Calling Station Tone Mode Override This feature enables a calling station to override a called station’s H or P intercom settings. When placing a call to a station and tone ringing is desired: Dial [6#] on the dial pad. Dial the extension number, -or- Press the DSS button of the desired station (call tone rings station).
  • Page 68 Camp On When the called party answers, consult with them or hang up to transfer call. If a station is in DND, only the Attendant can Camp On using the Attendant override feature. Camp On or Override drops any internal callers to which that station is talking.

  • Page 69: Co Line - Access

    CO Line - Access CO Line - Access To access an outside line: Press an idle CO line button or a POOL button, -or- Dial a CO line group access code or an LCR code: 9, 801-823, 88+LLL (LLL = CO Line number). Use 8888+LLL if using an Alt Dialing Plan. Dial the desired number for outside call.

  • Page 70: Conference

    Conference To answer a queue: If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing: Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone). Press the flashing OUTSIDE LINE button, or LOOP button.

  • Page 71: Conference Procedures

    Conference Conference Procedures 8-button digital telephones can assign a Conference button by using feature code 624. To establish a Conference: Lift the handset. Select an intercom station or dial desired outside party. When called party answers, press the CONF button. Add the next conference party by selecting another outside line or intercom station, or by using the Soft Key’s ADD MEM option.
  • Page 72 Conference To re-enter a Conference: When the controller re-enters the conference, the disconnect timer is reset. Lift the handset to re-enter a monitored conference. To re-enter a conference placed on hold, repeat the steps for establishing a conference. To re-enter an unsupervised conference, lift the handset and press the flashing CONF button or use the Soft Key’s RE-ENTER option.
  • Page 73 Conference SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station: Make outside call. Press the FLASH button to put the call on hold. Dial number of internal station you wish to add. When the station answers, press the FLASH button again. All three parties are connected.

  • Page 74: Dial-By-Name

    Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station.

  • Page 75: Directory Dial

    Directory Dial Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table.
  • Page 76 Directory Dial The alphabet is represented on the keypad as shown: A B C D E F A = 2 G H I J K L M N O B = 22 C = 222 P Q R S T U V W X Y Z O P E R Names beginning with the letter chosen will show on the LCD...

  • Page 77: Do Not Disturb / Page Block

    Do Not Disturb / Page Block To transfer a call using Directory Dialing while on a call: Press the TRANS button. Dial the Directory Dial Code [680] on the dial pad, -or- Press the flexible button programmed for directory dialing. Press digit associated with person’s name, when it displays, press SPEED to automatically dial destination station.
  • Page 78 Do Not Disturb / Page Block To activate Page Blocking: Press the preprogrammed DND button a second time (DND button flashes). -or- Use the Soft Key’s DND option a second time when in an idle condition. -or- Press the DND fixed feature button on the IP Phone a second time (DND button flashes).

  • Page 79: Executive Override

    Executive Override Executive Override Use of this feature when the executive override warning tone is disabled may be a violation of Federal, State or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature. Executive Override allows stations designated as “Executive”...

  • Page 80: Flash

    Flash Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. » » » 8-button telephone users can assign a FLASH button by using code [660]. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call.

  • Page 81: Group Listening

    Group Listening To erase a flexible button: Press SPEED twice. Press the flexible button to be erased. Press FLASH. A confirmation tone will sound. Press the ON/OFF button (SPEAKER button on IP Phone). To check flexible button programming: Lift the handset. Press SPEED, then dial [7] + [#].

  • Page 82: Headset Mode

    (leaving the handset in place). A headset can also be connected to the 2.5 mm jack that is located on the left side of most Vodavi digital telephone models. The ON/OFF button on the digital telephone (SPEAKER button on IP Phone) is used to initiate and end calls while using the headset.

  • Page 83: In And Out Button

    In and Out Button SINGLE LINE TELEPHONE Not applicable In and Out Button An In and Out Button will toggle a station from an in status to an out status and from an out status to an in status. When in an out status, the LCD will display “STA IN OUT OF OFFICE”...

  • Page 84: Answering An Intercom Call

    Intercom When intercom call rings a busy station (w/intercom btn): The calling station receives ringback tone instead of busy tone. The called station hears muted or reminder ring and their intercom button LED starts flashing at the incoming CO line rate. This indicates an incoming intercom call.

  • Page 85: Intercom Transfer

    Intercom Tone Mode (LED On) -- You will hear repeated bursts of intercom tone ringing and HOLD button slow flashes. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone) to answer. -or- Press the H-T-P button to the H mode to answer. Privacy Mode (LED Flashing) -- You will hear three bursts of tone and a one-way announcement.

  • Page 86: Intercom Calls

    Intercom Intercom Calls To place an Intercom Call: Press the DSS button of the party to be called (if programmed at your phone), -or- Dial the extension number. Dialing a number in the numbering plan activates the telephone automatically. (You will hear ringing if the called station is in the T mode; or three bursts of tone if called station is in H or P modes.) Lift the handset or use the speakerphone after the tone bursts stop.

  • Page 87: Ip Phone

    If your SLT is equipped with a speakerphone, press the Speaker button to converse in a handsfree mode. IP Phone The IP Phone provides the same functionality as other Vodavi digital telephones, with the following differences. Features not supported: OHVO, Background Music, feature code 695 for changing ring codes.

  • Page 88: Keyset Mode

    Keyset Mode Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset. When telephone is set to AT command mode, the following AT commands are supported: Command...

  • Page 89: Last Number Redial

    Last Number Redial At an idle station: Dial the Keyset Mode code [648] on the dial pad, -or- Press the preprogrammed KEYSET MODE button, the following displays: I NAC TI VE 2400 MO DE = S AV E = H O L D B AU D= # Press [ ] to scroll through the keyset modes.

  • Page 90: Lcr Operation

    LCR Operation The system automatically selects the original line used to place the call and redials the last number dialed. If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line.

  • Page 91: Loop Key

    Loop Key CO Line Queue Cancel To cancel a Call Back Request: Dial the CO Line Queue Cancel code [626] on the dial pad. Replace the handset, or press the ON/OFF button (SPEAKER button on IP Phone). Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button.

  • Page 92: Message Wait

    Message Wait To use a mailbox button: The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to the VM port by the telephone system. Message Wait Stations that are busy, unattended and ringing, or in DND can be left a message indication by other stations in the system.
  • Page 93 Message Wait SINGLE LINE TELEPHONE To leave a message waiting indication: Lift the handset. Dial the desired intercom station. If you do not receive an answer, or a DND tone sounds, press the FLASH button. Dial [623]. Hang up. To answer a message waiting indication: You have a message waiting for you, when your message waiting lamp is flashing or there is an interrupted dial tone when you lift the handset.

  • Page 94: Modem

    Modem Modem Voice Mail Modem Access You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498.

  • Page 95: Name In Display

    Name In Display Name In Display Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To create your name: Dial [690] on the dial pad. Use dial pad keys to enter your name (up to 7 characters).

  • Page 96: Night Service

    Night Service To erase your name: Dial [690] on the dial pad. Press the FLASH button to erase. Night Service To enter Night Service Mode, from an idle station: Press the preprogrammed NIGHT SERVICE flexible button [604]. The system is now in the Night Service Mode. To remove Night Service Mode: Press the preprogrammed NIGHT SERVICE flexible button [604] again.
  • Page 97 Off-Hook Voice Over (OHVO) To place an Off-hook Voice Over call: When an OHVO station calls a busy OHVO station and a busy tone is received, the calling OHVO station must: Press a preprogrammed OHVO button [628], -or- Use the Soft Key’s OHVO option to initiate an OHVO announcement.
  • Page 98 Off-Hook Voice Over (OHVO) To respond to an Off-hook Voice Over: After receiving an OHVO announcement, select from the following three options to respond to the caller: Option 1 -- This method lets the receiving station respond to an OHVO announcement utilizing the MUTE feature button. This button is pressed to carry on a two-way conversation with the OHVO initiator while still listening to the original call.

  • Page 99: Outside Calls

    Outside Calls Outside Calls Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD once for Exclusive Hold or twice for System Hold. -or- If System Hold Preference is programmed, press HOLD once for System Hold or twice for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring.

  • Page 100: Placing An Outside Call

    Paging Placing an Outside Call To access an outside line for dialing out: Press idle CO line button, POOL button, -or- Dial access code: 9, 801-823, 88+LLL. (LLL = CO Line Number) Dial number for outside call. Lift handset or use the speakerphone to talk to called party. Paging If given the ability to make page announcements: Lift the handset, or press ON/OFF (SPEAKER button on IP Phone).

  • Page 101: Paging - Meet Me

    Paging Speak in a normal tone of voice to deliver message. Stations receiving a page Announcement can press the Volume Bar to change Paging Volume. The display shows: S PE A KE R PAGE [#########] MM M DD Y Y H H :MM am Replace the handset to terminate the page announcement.

  • Page 102: Personalized Messages

    Personalized Messages Personalized Messages Pre-assigned Messages Each station can select a pre-assigned message to display on the LCD of any key telephone calling that station. There are ten messages available. This feature is unavailable at Attendant stations. Stations cannot be call forwarded or in DND and have this feature active.

  • Page 103: Custom Messages

    Personalized Messages Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. These messages are programmed from the first Attendant station for system-wide use. Each station can also program three unique custom messages. The Custom Messages feature is not available for use by Attendant stations.

  • Page 104: Date And Time Entry Messages

    Personalized Messages To cancel a custom message: Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED extinguishes. SINGLE LINE TELEPHONE SLT users can use custom messages (21-30) as described above. Unique custom messages (18-20) are not applicable.
  • Page 105 Personalized Messages Enter the date/time on the dial pad as shown: Other Codes A - 21 D - 31 D - 31 B - 22 E - 32 E - 32 1 = 1# 8 = 8# “ = 01 * = *# C - 23 F - 33...

  • Page 106: Scrollable Canned Messages

    Personalized Messages Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [ ] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD.

  • Page 107: Personal Messages Flexible Button

    Personalized Messages To cancel the message: Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code [633] onto a flexible button to speed access to select and use messages.

  • Page 108: Pbx/Centrex Codes On A Flex Button

    PBX/Centrex Codes on a Flex Button PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ ], and [#] commands (refer “Speed Dial”...

  • Page 109: Save Number For Redial

    Redial Save Number For Redial To save the last number you dialed: After placing an outside call, keep the handset off-hook. Press the SPEED button twice, -or- Use the Soft Key’s STORE NO option. Redial a Saved Number To dial a number that was saved for redial, either: Press the SPEED button, then press the [ ] key.

  • Page 110: Ring Down/Hot Line/Off-Hook Preference

    Ring Down/Hot Line/Off-Hook Preference To activate a redial: Press the preprogrammed REDIAL flexible button, -or- Press the ON/OFF button (SPEAKER button on IP Phone), -or- Lift the handset, the line will be seized and number is dialed. If you receive a busy/no answer, you may repeat the step to activate another redial.
  • Page 111 Ring Down/Hot Line/Off-Hook Preference While Off-Hook Preference is enabled, you may access internal intercom dial tone as follows: Press the preprogrammed ICM button, -or- Dial your intercom number. (Do not lift the handset or press the ON/OFF button, or SPEAKER button on IP Phone, before dialing intercom number.) The LED will light steady and an intercom dial tone will sound.

  • Page 112: Ring Tone

    Ring Tone Ring Tone To select a distinctive ring tone for a station: Dial the Ring Tone program code [695] on the dial pad. The following message displays: E NT ER RI N G TONE S 00-36 XX PR E SS S P EE D TO S AV E Enter a valid tone number.

  • Page 113: School Zone

    School Zone When desired tone is selected (default ringing code is set to 00), press the SPEED button to save it as the tone to present to callers. A confirmation tone will sound. IP Phones do not support the Ring Tone feature. School Zone Description The School Zone feature allows a person at a station(s) specified as an...
  • Page 114 School Zone To view call forwarding status of Classroom telephones: The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#]. A confirmation tone sounds and the LCD updates to show one of the following displays: C L A S SR O O M S TATU S C L A S S R O O M S TAT U S BS Y FW D TO XXXX...

  • Page 115: Speakerphone

    Speakerphone Speakerphone Press the ON/OFF button (SPEAKER button on IP Phone) to ON. (An intercom dial tone will sound.) Press the DSS key of the desired party or press an available OUTSIDE LINE button and dial the number. The speakerphone will be activated. Press the ON/OFF button (SPEAKER button on IP Phone) to end the call.
  • Page 116 Speed Dial To store speed dial numbers: Press the SPEED button once. Press an OUTSIDE LINE button or the POOL button. -or- Select an outside line by pressing the SPEED button again. Dial the speed bin location. Dial the desired telephone number and include these special codes: TRANS -- Initiates a Pulse-To-Tone switchover.

  • Page 117: System Speed Dial Access

    Speed Dial SINGLE LINE TELEPHONE To use speed dial: Lift the handset. Dial [668] on the dial pad. Dial the desired station or system speed bin number. Replace the handset to end the call. To store speed dial numbers: Lift the handset. Dial [661] on the dial pad.

  • Page 118: Station/Port Fixed Number

    Station/Port Fixed Number Station/Port Fixed Number When a station dials the feature code 611 on a display telephone, the Fixed Station/Port Number for that telephone will display. Example … when using flexible numbering, some programming steps require the “FIXED” code. This code allows you to dial 611 and quickly determine the fixed port.

  • Page 119: Text Messaging (Silent Response)

    Text Messaging (Silent Response) Text Messaging (Silent Response) The Text Messaging feature allows you to use text messages to respond to a caller that has either Camped On or has used the off-hook voice over (OHVO) feature to alert a busy station of a waiting call or message. The Camped On station may respond to the caller via the canned, custom, and silent response text (LCD) messages.

  • Page 120: Universal Day/Night Answer

    Universal Day/Night Answer Universal Day/Night Answer Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal.

  • Page 121: Retrieving Voice Messages

    Voice Mail Dial the 3-digit Voice Mail group pilot number where calls are to be forwarded (440-447 = voice mail groups 1-8). A confirmation tone will sound. Replace the handset, or press the ON/OFF button (SPEAKER button on IP Phone). Retrieving Voice Messages To enter the Voice Mail system to check for messages: Either dial Voice Mail group number, press preprogrammed VM...

  • Page 122: Voice Mail Group Button

    Voice Mail Voice Mail Group Button To program a VM GROUP flexible button: Press the SPEED button twice. Press the desired flexible button to be programmed. Dial a 3-digit VM Group number (440-447=VM groups 1-8). Dial the VMID number. Voice Mail Group Access To access a VM Group: Dial VM Group number (440-447), -or-...
  • Page 123 Voice Mail To make a VM RECORD flexible button: Press the SPEED button twice. Press the desired flexible button to be programmed. Dial feature code [649] + [VVV] (where VVV = 440-447 for desired VM group. While on an internal or external call: Press the preprogrammed VM RECORD button, or use the Soft Key’s REC option (for VM Group 440 only).

  • Page 124: Voice Mail (Flash-Based) Quick Reference

    Voice Mail Voice Mail (Flash-Based) Quick Reference ------------------------- --------------------------- M A I N M E N U Review Send a Mailbox Messages Message Options Confirm Cancel While [2] Record Msg Mailbox Greeting Playing Messages ... [#] End Msg [1] Review [2] Record [1] Rewind [3] Delete...

  • Page 125: Voice Mail (Flash-Based) Quick Start

    Voice Mail Voice Mail (Flash-Based) Quick Start The following is a quick start procedure for first-time users: 1. Obtain System Administrator information: » Voice mail system access number » Your mailbox number » Your temporary password 2. Dial voice mail system access number, -or- Call into the Auto Attendant, then press...

  • Page 126: Volume Control

    Volume Control Volume Control DIGITAL TELEPHONES The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit. Display Messages -- While using these function/features, Digital Key Telephones with LCDs display the following messages: Listening to Background SP E AK ER BG M...
  • Page 127 Volume Control SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off.

  • Page 128: Worksheets

    Worksheets Worksheets 30 Flexible Button Programming Worksheet...
  • Page 129 Worksheets Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN 9019...

  • Page 130: Default Numbering Plan

    Default Numbering Plan Default Numbering Plan Function Code 911 Alert View/Delete (reqs btn) 608/608+FLASH Account Code (reqs btn) ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] ACD Call Qualifier button* 570+[#] ACD Call Qualifier button* - one touch 570+[YYY] ACD CIQ Display Btn* 579+[UUU] (specific ACD grp) (reqs btn) ACD Group* (group 1-32,...
  • Page 131 Default Numbering Plan Function Code ACD*/UCD CIQ Sta Display (any grp) 567+[UUU] ACD*/UCD Wrapup End (reqs btn) Answering Machine Ring 654+[0] or 8665 if Alt Dial Plan Answering Machine Speaker 654+[1] or 8666 if Alt Dial Plan Attnd Attnd Clear Alarm (T-1) Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY] Attnd Custom Message...
  • Page 132 Default Numbering Plan Function Code Call Park (XTS=groups 1-14, 430-437 = grps 1-8 XTSc=groups 1-8) 424-429 = grps 9-14 Call Park - Personal Call Park - Station 439+[XXX] Call Park Pickup - Station #6+[XXX] Call Park Pickup - System (XTS=groups #430-#437 = grps 1-8 1-14, XTSc=groups 1-8) #424-#429 = grps 9-14...
  • Page 133 Default Numbering Plan Function Code Do Not Disturb DTMF Receiver Test Executive Override Flash (Centrex) (8-btn digital) Headset Mode HTP (8-btn digital) Hunt Group (group 1-8) 450-457 In and Out Button (reqs btn) Intercom Button (reqs btn) Keyset Mode 648+[#, ] Last Number Redial 650 for [SPEED]+[#] for...
  • Page 134 Default Numbering Plan Function Code Page - Ext Zone All/1/2/3 760-762 (XTSc uses 761 only) (763=MPB2 or MPBE) Page - XTS Internal Zones 1-20, All 701-720, 721 Page - XTSc Internal Zones 1-8, All 701-708, 709 Page - Meet Me (Answer) Personal Messages 633+[ZZ] Release Button (reqs btn)
  • Page 135 Default Numbering Plan Function Code Station Relocate 636+[XXX] Stop Trace UCD Group (grp 1-16) 550-565 Unanswered CO Call Transfer Universal Day/Night Answer Voice Mail Group (grp 1-8) 440-447 VM One Touch Record (reqs btn) 649+[VVV] VM Pse/Res Rec (Dig VM) (reqs btn) Voice Mailbox Btn (reqs btn) 460-467+[VMID] Voice MB Btn - Remote (reqs btn)
  • Page 136 Default Numbering Plan TABLE LEGEND RR = Ring Tone Number (00-36) B = Button w/ feature code: 622 = Call Back UUU = ACD Group 1-32* for XTS (550- 620 = Camp On 565 = groups 1-16, 534-549 = groups 17- 625 = Exec Override 32) or ACD Group 1-16* for XTSc (550- 623 = Message Wait...
  • Page 137 Quick Reference Card Vodavi Telephone Systems FIXED FEATURE BUTTONS (Message Waiting Callback request left at your station is indicated by a flashing MSG WAIT LED.) • CAMP ON* -- Enables you to alert a busy party • MUTE -- Allows you to switch the built-in...
  • Page 138 Quick Reference Card Vodavi Telephone Systems PLACING AN OUTSIDE LINE ON HOLD TO TRANSFER A CALL USING DIRECTORY DIALING • If system is programmed for Exclusive Hold Preference, press the HOLD button once for 1. Press the TRANS button. Exclusive Hold or twice for System Hold.
  • Page 139 Vodavi Large Screen Telephone Quick Reference Card Large Screen Display Features Using the Soft Keys The digital 30-button model provides a 7-line Calendar Mode -- When in idle mode, the by 16-character display with 10 Soft Keys, a default monthly calendar will display, or you MENU key, and UP/DOWN scroll keys.
  • Page 140 Vodavi Large Screen Telephone Quick Reference Card After selecting FEATURES on the main menu, Voice Mail the following options will display: Press… Then select… Call Forward VOICE MAIL desired VM group (1-5). To access group 6-8, press PG DOWN key.
  • Page 141 Vodavi IP-24DH Telephones Quick Reference Card - - - - - - - FIXED FEATURE BUTTONS - - - - - - - - Used for Auto-Callback to a phone CALLBK that left a text msg, or to acess voice messages.
  • Page 142 Vodavi IP-24DH Telephones Quick Reference Card PLACING AN OUTSIDE LINE ON HOLD PROGRAMMING FLEXIBLE BUTTONS • If system is programmed for Exclusive Hold 1. Press SPEED twice, then press flexible button to Preference … press HOLD once for Exclusive be programmed.

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