Vodavi STARPLUS STSe Operation Manual page 500

C-34
Flash-Based Voice Mail
Field
LAST DIGIT
TIMEOUT
DIRECT VOICE
MAIL ACCESS
DIAL BY NAME
DIGIT
MINIMUM MSG
TIME
MAX SILENCE
TIME
PROTOCOL AREA
(DTMF / ACTION)
- DTMF
PROTOCOL
- ACTION
TAKEMSG
ENTERMB
VCMAIL_ACC
IGNORE
FAXEXT
PROTOCOL ENTRY
ORDER
STARPLUS STSe - Programming & Operations Manual
When the system receives DTMF integration strings:
This is the period of time to wait after each digit to determine if more digits are coming.
As each digit is received, this timer is re-started.
Once this timer expires, the system assumes that all DTMF integration digits have been
received.
The received string is then analyzed to determine how the call must be processed.
This is the digit that allows a caller to bypass the recorded greetings and go directly to a
mailbox user's greeting.
This is the digit that, when pressed, will activate the Dial-By-Name directory search
function.
The message must be at least this amount of time before the VM considers the message to
be a valid message. If the message is shorter than this time, the message is not recorded.
The VM will wait for this amount of time if no verbal input continues after the message is
begun. After this amount of silent time, the VM ends the recording.
Area has two fields. Values are matched pairs: a DTMF Protocol and an Action to take if that
protocol is found.
All protocol entries are compared in sequence to the inbound DTMF digits until a
match is found.
If no match is found, the call is directed to the main greeting for that port.
The pattern is matched against the incoming DTMF string for all call processing. After the
correct pattern has been matched, then the corresponding action is taken e.g.,Protocol
pattern MMM represents 3 digits.
Once a matching DTMF protocol is found, the Action column tells the system what to do
with that particular call. The allowable actions are:
Take a message into the requested mailbox.
Open the requested mailbox, ask caller for password.
Signal the voice mail that a mailbox number will follow and open the corresponding
mailbox to take a message.
Take no action when this DTMF protocol is received.
The voice mail system has built-in Fax Tone recognition. If a call is received on a port
and fax tones are heard, the incoming call will be transferred to the programmed Fax
Extension, if it exists and has been programmed in this section. To set up a Fax
Extension (128 for this example):
1. Attach a fax machine to the dedicated single-line port 128.
2. Type 128 <space> F in any vacant field of the DTMF Protocol section.
3. Press the <ENTER> key.
The entry will become 128 FaxExt
Any time fax tones are detected, the call will be transferred to extension 128.
This is the order of integration information as the telephone system sends it to the voice
mail port.
Integration Examples
Example 1 -- System answers a call and receives a three-digit extension number: 104 ...
The system receives an entry for MMM. The Action for this protocol is TakeMsg. Once the
match is made, the system opens mailbox 104, plays the mailbox greeting to the caller and
records the message.
Example 2 -- System answers a call and receives a code followed by a 3-digit extension
number: [ ] 104 ...
The system receives an entry for [ ]MMM. The Action for this protocol is TakeMsg. Once
the match is made, the system opens mailbox 104, plays the mailbox greeting to the caller
and records the message.
Example 3 -- System answers a call and receives a code followed by a 3-digit extension
number: [#] 104 ...
The system receives an entry for #MMM. The Action for this protocol is EnterMB. Once the
match is made, the system opens mailbox 104, plays the mailbox name to the caller and
asks for their password.
Programming the Voice Mail System
Description
August 2005