Page 1 Feat ure Pac kage 3 T R IA D 1 / 2 / 3 S yst em Programming a new dimension in business communications...
Page 2 STARPLUS Triad 1/2/3 System Programming Manual Part Number: 8050-13 Issue 3.2 - March 2001...
Page 3 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
Page 4: Table Of Contents
Contents Customer Database Programming Introduction ......................1-3 Program Mode Entry (Key Station) ..............1-22 Program Mode Entry (Data Terminal or PC) ..........1-22 Initialization ......................1-23 Database Programming Worksheets ............1-23 Database Upload/Download Routine ............1-23 Upload/Download through Remote Administration ...... 1-24 System Parameters Programming System Timers .......................
Page 5 March 2001 Modem Answer Timer ................2-21 Pulse Dial Inter-Digit Timer ............... 2-21 DTMF On/Off Time Operation ..............2-22 System Features 1 Programming ..............2-22 Attendant Override ..................2-24 Hold Preference .................... 2-24 External Night Ring ..................2-25 Executive Override Warning Tone ............2-26 Page Warning Tone ..................
Page 6 March 2001 Call Forward Button ..................2-47 Message Wait / VM Button ................ 2-48 Message Callback - DSS / BLF ..............2-48 Do Not Disturb - DSS / BLF ................ 2-49 Auto Callback - DSS / BLF ................2-50 UCD Available / Unavailable - DSS / BLF ..........2-50 Transfer CO Ringing ..................
Page 7 March 2001 Weekly Night Mode Schedule ................. 2-75 Automatic / Manual Operation ............... 2-76 Day of Week Programming ..............2-77 Directory Dialing ....................2-77 Cabinet/Card Programming ................2-81 Card Types ...................... 2-81 Power Supply Types (Triad 3) ................2-83 Hunt Groups ......................2-83 Hunt Group Programming ................
Page 8 March 2001 T-1 Dial Tone ....................3-23 Transmit Volume ..................3-24 Preset Call Forward Destination .............. 3-25 Preset Forward Voice Mail ID ..............3-25 Universal Day Answer (UDA) ..............3-26 Music-On-Hold (per CO Line) ..............3-27 Ring Tone (per CO Line) ................3-28 Directory Number ..................
Page 9 March 2001 Primary Rate Interface (PRI) CO Type ............ 3-53 Framing ......................3-54 NT / TE Mode ....................3-54 Power ........................ 3-54 Directory Number ..................3-55 Max Out I-Frames ..................3-55 Leading 1 ......................3-56 Leading 011 ....................3-56 7/8 Digit Number Plan ................3-57 Calling Number .....................
Page 10 March 2001 Bipolar Variations Alarm ................3-71 Frame Slip Alarm ..................3-72 Data Errors Alarm ..................3-73 Clear Alarm ..................... 3-73 Minor Alarm ....................3-74 Major Alarm ....................3-74 Time Period ..................... 3-75 Attendant Display ..................3-76 Station Attributes Programming Page A Introduction ....................
Page 11 viii March 2001 Paging Zone(s) ....................4-29 Line Group Access - Station ..............4-30 LCR Class of Service (COS) ................. 4-30 Off-Hook Preference ..................4-31 Flexible Button ....................4-32 Keyset Mode ....................4-37 Voice Mail ID Translation ................4-37 Display Flexible Buttons ................4-38 Cordless KTU (CKTU) Feature Button ............
Page 12 March 2001 Secondary RAN ....................6-11 Transferred RAN .................... 6-11 ACD Overflow Timer ..................6-12 Call Factor ......................6-13 ACD Timers ......................6-14 ACD Ring Timer ..................... 6-14 ACD Message Interval Timer ..............6-15 ACD No-Answer Recall Timer ..............6-16 ACD No-Answer Retry Timer ..............
Page 13 March 2001 Retrieve Mail Index Entry ................8-6 Station Assignments ................... 8-6 Voice Mail Outpulsing Table ................8-7 Voice Mail In-Band Signaling ..............8-7 Voice Mail Disconnect Table ..............8-9 Voice Mail In-Band Features ................8-10 Voice Mail In-Band Digits ................8-10 Voice Mail Transfer / Forward ..............
Page 14 March 2001 Route List Tables ................... 10-5 Weekly Time Tables ..................10-5 LCR Operation ....................... 10-7 3-Digit Area / Office Code Table ............. 10-8 6-Digit Office Code Table ................10-9 Exception Code Table ................. 10-10 Route List Table ..................... 10-10 Insert / Delete Table ..................
Page 15 March 2001 Print System Parameters ................12-4 Print CO Line Attributes ................12-7 Print Station Attributes ................12-9 Print CO Port Parameters ................12-11 Print Exception Tables ................12-12 Print System Speed Numbers ..............12-14 Print LCR Tables .................... 12-15 Print Entire System Database ..............
Page 16 March 2001 xiii Figures Data Terminal Program Codes Cross Reference ..........1-4 Programming Button Mapping ................. 1-5 KSU to PC Connection Configuration ..............1-24 Hook Switch Activity ..................... 2-14 Wiring - Music Source to a CO Line ................2-60 DID Name/Number Codes ..................3-50 DSS Console Map #1 (12 CO Lines/Stations 100-135) ........
Page 17 March 2001...
Page 18 March 2001 Tables Feature Default Values ....................1-6 Database Download Settings ..................1-25 System Timer Defaults ....................2-4 Additional System Timers Defaults ................2-18 System Features 1 Defaults ..................2-23 System Features 2 Defaults ..................2-33 CO Line Barge In Flag ....................2-34 Flash Rates ........................
Page 19 March 2001 CO Line Attribute Defaults ..................11-9 Station Attribute Defaults ................... 11-11 Default Numbering Plan ....................11-14 Exception Table Defaults ..................... 11-15 LCR Table Defaults ......................11-17 ICLID-DID Table Defaults ..................... 11-18 Directory Dialing Table Defaults ................11-19 Hunt Group Defaults ..................... 11-20 UCD Group Defaults ......................
Page 20 March 2001...
Page 21 xvii March 2001...
Page 22: Customer Database Programming
Customer Database Programming This manual provides the information necessary to program the STARPLUS Triad 1/2/3 System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrading your system.
Page 24: Introduction
Introduction Introduction STARPLUS Triad 1/2/3 Telephone System is programmed to meet each customer’s individual needs. All programming is done at any 24-Button Executive Telephone as the programming station or through an ASCII terminal or PC. The digital display model is required for programming.
Page 25 Introduction The system database is updated on a real-time basis as new data is entered, by pressing the Hold button. The system continues to operate with the current database and is updated with any newly entered or changed data without interruption to telephone operation or call processing in progress.
Page 26 Introduction F L E X 1 F LE X 2 F L E X 3 F LE X 4 F L E X 5 F LE X 6 F L E X 7 F LE X 8 F LE X 9 F L E X 1 0 F LE X 1 1 F L E X 1 2...
Page 27 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button SYSTEM PARAMETERS PROGRAMMING SYSTEM TIMERS FLASH 01 System Hold Recall Timer 60 sec Exclusive Hold Recall Timer 180 sec Attendant Recall Timer 1 min Transfer Recall Timer 45 sec Preset Forward Timer 10 sec...
Page 28 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 2-22 DTMF On/Off Time Operation 1=100ms 2-22 SYSTEM FEATURES 1 PROGRAMMING FLASH 05 2-24 Attendant Override Disabled 2-24 Hold Preference System 2-25 External Night Ring Disabled 2-26 Executive Override Warning Tone Enabled...
Page 29 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 2-42 ACD Agent Recall Disabled 2-42 911 Feature Disabled 2-43 Enhanced 911 Disabled 2-44 VMID Station Numbers STA Numbers = VMID 2-44 FLASH RATES (Programmable) FLASH 07 2-46 Incoming CO Line Ringing Red 480 ipm flutter...
Page 30 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 2-62 AT TENDANT STATION ASSIGNMENT FLASH 10 STA 100 2-62 SYSTEM TIME AND DATE FLASH 11 MMM/DD/YY, 12-hour display 2-64 PBX DIALING CODES FLASH 12 None 2-65 EXECUTIVE/SECRETARY PAIRS FLASH 13...
Page 31 1-10 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 2-75 WEEKLY NIGHT MODE SCHEDULE FLASH 22 2-76 Automatic/Manual Operation Manual=None Aut o=M-F 08:00 17:00, Sat-Su n ##:## ##:## 2-77 Day of Week Programming None 2-77 DIRECTORY DIALING FLASH 23...
Page 32: Class Of Service (Cos)
Introduction 1-11 Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button Universal Night Answer (UNA) Enabled DISA CO-to-CO Enabled Privacy Enabled Loop Supervision Programming 4=400 ms DISA Programming None 3-10 CO Line Group Programming Group 1 3-11 Class of Service (COS) Programming COS 1...
Page 33 1-12 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 3-32 Ring Delay Timer 00=Disabled 3-32 Wink Timer 140 ms 3-33 Release Timer 020=200 ms 3-33 Reseize Timer 200=200 sec 3-34 Guard Timer 05=.5 sec 3-35 Seize Timer 010=0.1 sec...
Page 34 Introduction 1-13 Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 3-50 Name Assigned to Number None 3-50 Erasing a DID Table Entry None 3-52 ISDN PROGRAMMING FLASH 45 Btn 19 3-53 BRI CO Type Page A 3-53 PRI CO Type 3-54...
Page 35 1-14 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 3-64 Inter Digit T/O 25 sec 3-65 Set-up Timer 10 sec 3-65 Disconnect Timer 04 sec 3-65 Release Request 04 sec 3-66 Link Disconnect 30 sec 3-66 Call Proceeding 60 sec...
Page 36 Introduction 1-15 Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button Executive Override Disabled Privacy (Per Station) Enabled System Speed Dial Access Enabled Line Queuing Enabled Preferred Line Answer Enabled 4-10 Off-Hook Voice Over (OHVO) Disabled 4-10 Call Forwarding Enabled...
Page 37 1-16 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 4-32 Flexible Button Programming (blank) 4-37 Keyset Mode Inactive Mode 4-37 Voice Mail ID Translation XXXX=Station # 4-38 Display Flexible Buttons None 4-40 Cordless Key (CKTU) Button 4-40 PAGE C PROGRAMMING FLASH 50 Btn 21...
Page 38 Introduction 1-17 Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button AUTOMATIC CALL DISTRIBUTION* ACD GROUP PROGRAMMING* FLASH 60 Group Name None Alternate Group None Overflow Station None Supervisor None CIQ Threshold Disabled Wrap-up Timer 4 sec Primary Agents None Secondary Agents...
Page 39 1-18 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button UNIFORM CALL DISTRIBUTION (UCD) UCD GROUP PROGRAMMING FLASH 60 Alternate UCD Group Assignment None UCD Overflow Station Assignment None UCD Primary Agent Assignments None UCD Announcement Assignment(s) 10-11 None UCD TIMERS...
Page 40 Introduction 1-19 Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button Voice Mail Disconnect Table None 8-10 VOICE MAIL IN-BAND FEATURES FLASH 67 8-10 Voice Mail In-Band Digits Enabled 8-11 Voice Mail Transfer/Forward Enabled 8-12 Voice Mail Broker Enabled 8-12 VMID...
Page 41 1-20 Introduction Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 10-10 Exception Code Table None 10-10 Route List Table None 10-13 Insert/Delete Table None 10-15 Daily Start Time Table None 10-17 Weekly Schedule Table None 10-19 LCR Routing for Toll Information Table 0...
Page 42 Introduction 1-21 Table 1-1: Feature Default Values Page Program Flex Features Default Value Code Button 12-11 Printing CO Port Parameters Default 12-12 Printing Exception Tables Default 12-14 Printing System Speed Numbers Default 12-15 Printing LCR Tables Default 12-27 Printing Entire System Database Default 12-28 Printing ICLID-DID Tables...
Page 43: Program Mode Entry (Key Station)
1-22 Program Mode Entry (Key Station) Program Mode Entry (Key Station) Programming is performed at any 24-button Digital Display Terminal. Programming is always done at this type of station regardless of the class of service or which station has been assigned the attendant(s). To enter the program mode: 1.
Page 44: Initialization
Initialization 1-23 Initialization The system has been pre-programmed with certain features called default data (refer to Table 1-1: Feature Default Values). These features are loaded into memory when the system is initialized. The system should be initialized when installed or at any time the database has been corrupted.
Page 45: Upload/Download Through Remote Administration
1-24 Database Upload/Download Routine After the system maintenance is completed, the file saved in the PC can then be uploaded to the system. All trace modes such as: SMDR (Flash 21), ICLID (Flash56), and Maintenance Event Traces MUST be turned off before a download is performed! Default telephone type = 24 button model Upload/Download through Remote Administration...
Page 46 Database Upload/Download Routine 1-25 PROCOMM -- Downloading a Database File 1. Make necessary changes to the areas shown in the following table, and save information to capture new system settings: Table 1-2: Database Download Settings System Options Settings Parameters: a + [P] Baud Rate 9600 Baud N for Parity...
Page 47 1-26 Database Upload/Download Routine 4. To select the appropriate codes for the following screen capture, refer Figure 1-1 for terminal characters that represent the key set buttons. For assistance, type a [?] to display a Help screen. E ng . Ve r. 0. 0e -F FFF D ATE: MM/ D D / Y Y TI ME: H H : MM: SS E NT ER PA SSW OR D : ad m >...
Page 48 Database Upload/Download Routine 1-27 7. When the Receive XMODEM screen displays, enter path and file name for database file, then press <Enter> to begin the download routine. Receive XMODEM Please enter filename: The download is complete when a confirmation tone is heard from the communications package and the ADM>...
Page 49 1-28 Database Upload/Download Routine PROCOMM -- Uploading an ASCII Database File 1. Enter the information on the following screen capture. En g . V er . 0 .0 e- FFF F D AT E: MM/ D D / Y Y TIME: H H: MM: SS EN TE R PAS SWO RD : ad m>...
Page 50 Database Upload/Download Routine 1-29 4. When the Send XMODEM screen displays, enter a path and file name for the database file and press <Enter> to upload desired file to the system. Send XMODEM Please enter filename: The upload is complete when a confirmation tone is heard and the ADM>...
Page 51 1-30 Database Upload/Download Routine HYPER TERMINAL -- Uploading a Database File After opening Hyper Terminal, and the New Connection screen displays, complete the following steps: 1. Type a connection name and select the appropriate icon, then click <OK>. 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click <OK>.
Page 52 Database Upload/Download Routine 1-31 HYPER TERMINAL -- Downloading a Database File After opening Hyper Terminal, and the New Connection screen displays, complete the following steps: 1. Type connection name and select appropriate icon, then click <OK>. 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click <OK>.
Page 53 1-32 Database Upload/Download Routine ECOM -- Uploading a Database File After opening ECOM: 1. Press< Alt> + <P> to open COM Port Options. 2. Change COM port settings as follows, and click <OK>. Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19...
Page 54 Database Upload/Download Routine 1-33 ECOM -- Downloading a Database File After opening ECOM: 1. Press< Alt> + <P> to open COM Port Options. 2. Change COM port settings as follows, and click <OK>. Baud Rate = 9600 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19...
Page 55 1-34 Database Upload/Download Routine...
Page 56: System Parameters Programming
System Parameters Programming This chapter describes the procedures and steps needed to program system features for the Triad 1/2/3 Systems.
Page 58: System Timers
System Timers System Timers Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [01]. The following message displays: SY ST EM TIMER S EN TE R B U TTON N UM BE R Description This section describes the procedures and steps to program system...
Page 59: System Hold Recall Timer
System Timers Table 2-1: System Timer Defaults Program Flex Default Feature Code Button (after initialization) FLASH 01 System Hold Recall 060 seconds Exclusive Hold Recall 180 seconds Attendant Recall Timer 01 minute Transfer Recall Timer 045 seconds Preset Forward Timer 10 seconds Call Forward No/Answer 015 seconds...
Page 60: Exclusive Hold Recall Timer
System Timers Description The System Hold Recall Timer determines the time before a call placed on System Hold recalls the station placing the hold. If unanswered by that station, the call recalls the attendant. By default, the System Hold Recall Timer is set for 60 seconds and is variable from 000-300 seconds.
Page 61: Attendant Recall Timer
System Timers Attendant Recall Timer Programming Steps 1. Press the ATTENDANT RECALL TIMER flex button (FLASH 01, Button #3). The following message displays: AT N D R ECA LL TIME R 0 0-6 0 2. Enter a valid number on the dial pad that corresponds to 00-60 minutes.
Page 62: Preset Forward Timer
System Timers Description The Transfer Recall Timer determines the time a transferred call rings at the station receiving the transfer before it recalls the station making the transfer. If unanswered by that station, the call recalls the attendant. By default, the Transfer Recall Timer is set for 45 seconds and is variable from 000-300 seconds.
Page 63: Call Forward No Answer Timer
System Timers Call Forward No Answer Timer Programming Steps 1. Press the CALL FORWARD NO ANSWER TIMER flex button (FLASH 01, button #6). The following message displays: CAL L F WD N O AN S 0 00- 60 0 01 5 2.
Page 64: Call Park Recall Timer
System Timers Description The Pause Timer determines the length of the pause when programmed for use with speed dialing and LCR Insert Tables. By default, the Pause Timer is set at 2 seconds and is variable from 1–9 seconds. There is no 0 entry.
Page 65: Conference / Disa Timer
2-10 System Timers Conference / DISA Timer Programming Steps 1. Press the CONFERENCE/DISA TIMER flex button (FLASH 01, Button #9). The following message displays: CON FER EN CE T IMER 0 0-9 9 2. Enter a valid number on the dial pad that corresponds to 01-99 minutes.
Page 66: Co Ring Detect Timer
System Timers 2-11 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description The Paging Time-Out Timer determines the maximum length of a page announcement (internal, external or all call). The system automatically disconnects the page at the end of this time unless the person making the page has already hung up.
Page 67: Slt Dtmf Receiver Timer
2-12 System Timers SLT DTMF Receiver Timer Programming Steps 1. Press the SLT DTMF RECEIVER TIMER flex button (FLASH 01, Button #12). The following message displays: SLT R CV R TIME R 0 05- 10 0 02 0 2. Enter a valid number that corresponds to 005–100 seconds. 3.
Page 68: Slt Hook Flash Timer
System Timers 2-13 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description The Message Wait Reminder Timer determines the time between repeated reminder tones to a key telephone with a message waiting. Digital station users may be reminded of a message waiting on their telephone with an audible signal presented at a timed interval.
Page 69: Slt Hook Flash Debounce Timer
2-14 System Timers SLT Hook Flash Debounce Timer Programming Steps 1. Press the SLT HOOK FLASH DEBOUNCE TIMER flex button (FLASH 01, Button #15). The following message displays: H OOK SW T B OU N CE 0 00- 10 0 03 0 2.
Page 70: Smdr Call Qualification Timer
System Timers 2-15 SMDR Call Qualification Timer Programming Steps 1. Press the SMDR CALL QUAL TIMER flex button (FLASH 01, Button #16). The following message displays: SMD R CALL QUA L 0 0-6 0 2. Enter a valid number on the dial pad that corresponds to 00-60 seconds in 1-second increments.
Page 71: Reminder Ring Timer
2-16 System Timers Description The Automatic Call Back Timer invokes a call back anytime a user listens to busy tone for a programmable period of time. By default, the Automatic Call Back Timer is set for 03 seconds (enabled), and is variable from 00-99 seconds.
Page 72: Inter-Digit Time-Out
Additional System Timers 2-17 Inter-Digit Time-Out Programming Steps 1. Press the INTER-DIGIT TIMEOUT flex button (FLASH 01, Button #20). The following message displays: IN TER D IG IT T / O 0 1-9 9 2. Enter a valid number on the dial pad that corresponds to 01-99 seconds in 1 second increments.
Page 73: Additional System Timers Defaults
2-18 Additional System Timers Description This section describes the procedures and steps necessary to program additional System Timers in the Timers programming area. SYSTEM REDIAL ATD DISPLAY CALL CVRG MODEM TIMER TIMER RING TIMER ANSWER T/O PULSE DIAL DTMF TIME I/O TIMER OPERATION Table 2-2: Additional System Timers Defaults...
Page 74: Repeat Redial Timer
Additional System Timers 2-19 Repeat Redial Timer Programming Steps 1. Press the RPT REDIAL TIMER flex button (FLASH 02, Button #1). The following message displays R PT R ED IA L 0 06- 99 9 06 0 2. Enter a valid number that corresponds to 006-999 seconds. 3.
Page 75: Call Coverage Ring Timer
2-20 Additional System Timers 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description The Attendant Display Timer modifies the way in which multiple calls ringing at the attendant station display. Currently, if two calls are ringing at an attendant station, when the station goes off hook, the first call is answered.
Page 76: Modem Answer Timer
Additional System Timers 2-21 Modem Answer Timer Programming Steps 1. Press the MODEM ANSWER TIMER flex button (FLASH 02, Button #4). The following message displays: MOD EM A NS WE R T/ O 0 25- 99 9 2. Enter a valid number on the dial pad that corresponds to 025-999 seconds.
Page 77: Dtmf On/Off Time Operation
2-22 System Features 1 Programming DTMF On/Off Time Operation Programming Steps 1. Press the DTMF TIME OPERATION flex button (FLASH 02, Button #6). The following message displays: D TMF ON / OF F TIME 1- 9 2. Enter a valid number (1-9) on the dial pad for the DTMF On and Off Times (100-900 ms).
Page 78: System Features 1 Defaults
System Features 1 Programming 2-23 ATTN HOLD EXTERNAL EXECU TIVE OVERRIDE PREFERENCE NIGHT RING OVERRIDE PAGE WARN BACKGROUND ACCOUNT TONE MUSIC ENABLE CODES GROUP IDLE SPEAKER CALL COST MUSIC LISTENING MODE DISPLAY ON HOLD CALL QUALIFIER TONE OPTION Table 2-3: System Features 1 Defaults Default Program Code Flex Button...
Page 79: Attendant Override
2-24 System Features 1 Programming Attendant Override Programming Steps 1. Press the ATTN OVERRIDE flex button (FLASH 05, Button #1). 2. Enter a valid number (0 or 1) that corresponds with the following entries: [0] = Disabled [1] = Enabled AT T EN D AN T OV ER R ID E 1- 0 D ISA BLE D...
Page 80: External Night Ring
System Features 1 Programming 2-25 Description The system may be programmed to have Exclusive or System Hold. For Exclusive Hold: Press HOLD once for Exclusive Hold, and twice for System Hold. For System Hold: Press HOLD once for System Hold, and twice for Exclusive Hold.
Page 81: Executive Override Warning Tone
2-26 System Features 1 Programming Executive Override Warning Tone Programming Steps 1. Press the EXEC OVER WARN TONE flex button (FLASH 05, Button #4). 2. Enter a valid number (0 or 1) that corresponds with the following entries: [0] = Disabled [1] = Enabled EXE CUT IV E WAR NI NG 0- 1...
Page 82: Page Warning Tone
System Features 1 Programming 2-27 Page Warning Tone Programming Steps 1. Press the PAGE WARN TONE flex button (FLASH 05, Button #5). 2. Enter a valid number (0 or 1) that corresponds with the following: [0] = Disabled [1] = Enabled PAG E WA R NIN G TON E 0- 1 EN AB LE D...
Page 83: Least Cost Routing (Lcr)
2-28 System Features 1 Programming Least Cost Routing (LCR) Programming Steps 1. Press the LCR ENABLE flex button (FLASH 05, Button #7). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled LEA ST COST R OU TIN G 0- 1 D ISA BLE D...
Page 84: Group Listening
System Features 1 Programming 2-29 Description The system can force account codes on all restricted calls. When Forced Account Code is enabled, and account code is entered, a station’ s Class of Service is upgraded to day COS1, night COS1. If option is disabled, a station’s COS is not upgraded but the account code continues to be part of the SMDR record.
Page 85: Idle Speaker Mode
2-30 System Features 1 Programming Idle Speaker Mode Programming Steps 1. Press the IDLE SPEAKER MODE flex button (FLASH 05, Button #10). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = First digit dialed is Heard (Disabled) [1] = First digit dialed is Muted (Enabled) ID LE SP EA KE R MOD E 0- 1...
Page 86: Music-On-Hold
System Features 1 Programming 2-31 Costs entered in the tables are costs for one minute, however, costs are calculated using 1/10th of a minute value. These costs are rounded down and based on the call start time, even if the call extends into a different time period.
Page 87: Call Qualifier Tone
2-32 System Features 2 Programming Call Qualifier Tone Programming Steps 1. Press the CALL QUAL TONE flex button (FLASH 05, Button #13). 2. Enter a 0 or 1 that corresponds with the following entries: [0] = Disabled [1] = Enabled CAL L QU ALIF IER TO NE 0- 1 D ISA BLE D...
Page 88: System Features 2 Defaults
System Features 2 Programming 2-33 Description This section describes the procedures and steps necessary to program System Features in System Features programming area. The buttons on the digital telephone are shown in the following illustration: BARGE-IN CO RING CALL FWD VERIFIED ACCT CODES WARN TONE TONE...
Page 89: Barge-In Warn Tone
2-34 System Features 2 Programming Barge-In Warn Tone Programming Steps 1. Press the BARGE IN WARN TONE flex button (FLASH 06, Button #1). The following message displays: B AR GE IN WAR N TO NE 0- 1 EN AB LE D 2.
Page 90: Co Ring Tones
System Features 2 Programming 2-35 CO Ring Tones Programming Steps 1. Press the CO RING TONE flex button (FLASH 06, Button #2). The following message displays: CO R IN G TO NE S 0- 1 EN AB LE D 2. Enter a 0 or 1 on the dial pad to enable/disable the tone ring signal. [0] = Disabled [1] = Enabled 3.
Page 91: Call Forward Display
2-36 System Features 2 Programming Description The Verified Account Code/Traveling Class of Service (COS) feature provides tracking of specific calls by entering a verified, variable length (up to 12-digits) identifier. Each account code can be assigned a day and night Class-of-Service for determining the dialing privileges allowed by that account code.
Page 92: External Day Ring
System Features 2 Programming 2-37 External Day Ring Programming Steps 1. Press the EXT DAY RINGING flex button (FLASH 06, Button #5). The following message displays: EXT ER N AL D AY R IN G 0- 1 D ISA BLE D 2.
Page 93: Direct Transfer Mode
2-38 System Features 2 Programming Description The Overflow Station Forward feature allows ACD/UCD calls reaching the ACD/UCD Overflow Station to call forward to another station. This enhancement is allowed or denied on a system-wide basis. Once enabled in programming: An ACD/UCD Overflow station can Busy/No-Answer forward to Voice Mail Groups, ACD/UCD Groups, Hunt Groups and stations.
Page 94: Station Id Lock
System Features 2 Programming 2-39 Station ID Lock Programming Steps 1. Press the STATION ID LOCK flex button (FLASH 06, Button #8). The following message displays: STAT ION LOCK 0- 1 D ISA BLE D 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3.
Page 95: Lcr Call Progress
2-40 System Features 2 Programming LCR Call Progress Programming Steps 1. Press the LCR CALL PROGRESS flex button (FLASH 06, Button #9). The following message displays: LCR CA LL PR OG RE SS 0- 1 EN AB LE D 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3.
Page 96: Ringback On Transfer
System Features 2 Programming 2-41 Description The One-Touch Recording Warning Tone feature lets the installer enable/ disable the One-Touch Recording Warning Tone on a system-wide basis. By default, the Recording Warning Tone is enabled. Use of this feature when the One-Touch Recording Warn Tone is disabled may be interpreted as a violation of federal, state, or local laws, and an invasion of privacy.
Page 97: Acd Agent Recall
2-42 System Features 2 Programming ACD Agent Recall Programming Steps 1. Press ACD AGENT RECALL button (FLASH 06, Button #12). The following message displays: ACD AG EN T R ECAL L 0- 1 D ISA BLE D 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3.
Page 98: Enhanced 911 (Proctor Pbx-Ani-Link Unit)
Enhanced 911 (Proctor PBX-ANI-LINK Unit) 2-43 Enhanced 911 (Proctor PBX-ANI-LINK Unit) Programming Steps 1. Press the ENHANCED 911 button (FLASH 06, Button #14). The following message displays: EN H AN CED 9 11 0- 1 D ISA BLE D 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled Description...
Page 99: Vmid Station Numbers
2-44 VMID Station Numbers VMID Station Numbers Programming Steps 1. Press VMID STATION button (FLASH 06, Button #15). The following message displays: V MID SAME AS STA # P RE SS H OLD 2. Press HOLD to save the entry. A confirmation tone is heard. Description The VMID Station Numbers feature must be used after changing station numbers with the Flexible Numbering feature.
Page 100 Programmable Flash Rates 2-45 CALL FORWARD MSG WAIT/VM CO RING ICW RING MSG CBCK AU TO CBCK UCD UNAVL DSS/BLF DSS/BLF DSS/BLF DSS/BLF TRANSFER RECALL QUEUED EXCLUSIVE CO RING CO RING CO RING HOLD SYSTEM IN USE CAMP-ON CALLBACK HOLD HOLD LINE QU EU E ICM HOLD...
Page 101: Incoming Co Line Ringing
2-46 Programmable Flash Rates Incoming CO Line Ringing Programming Steps 1. Press the INC CO RING flex button (FLASH 07, Button #1). The following message displays: IN C CO R IN G 0 0-2 8 R ED 4 80 IPM FLU T TER 2.
Page 102: Call Forward Button
Programmable Flash Rates 2-47 Description The Incoming Intercom Ringing flash rate is the rate an Incoming DSS button flashes if you have a DSS appearance for the calling station. This flash rate can be programmed to 29 different options identified in the flash rate table.
Page 103: Message Wait / Vm Button
2-48 Programmable Flash Rates Message Wait / VM Button Programming Steps 1. Press the MSG WAIT/VM BTN flex button (FLASH 07, Button #4). The following message displays: MSG WAIT / V M B TN 0 0-2 8 R ED S TEA DY ON 2.
Page 104: Do Not Disturb - Dss / Blf
Programmable Flash Rates 2-49 Description The Message Call Back DSS/BLF flash rate is the rate at which a DSS button of a station returning your message flashes. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates.
Page 105: Auto Callback - Dss / Blf
2-50 Programmable Flash Rates Auto Callback - DSS / BLF Programming Steps 1. Press the AUTO CBCK – DSS/BLF flex button (FLASH 07, Button #7). The following message displays: AU TO C BCK D SS / B LF 0 0-2 8 R ED 1 20 IPM FLA SH 2.
Page 106: Transfer Co Ringing
Programmable Flash Rates 2-51 Description The UCD Available/Unavailable DSS/BLF flash rate is the rate at which a DSS appearance for a station in ACD/UCD Unavailable mode flashes. This flash rate can be programmed to 29 different options identified in the flash rate table.
Page 107: Recall Co Ringing
2-52 Programmable Flash Rates Recall CO Ringing Programming Steps 1. Press the RECALL CO RING flex button (FLASH 07, Button #10). The following message displays: R ECAL L CO R IN G 0 0-2 8 R ED 4 80 IPM FLU T TER 2.
Page 108: Exclusive Hold
Programmable Flash Rates 2-53 Description The Queued CO Ringing flash rate is the rate at which a CO Line button or Loop button flashes when a queued line becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table.
Page 109: System Hold
2-54 Programmable Flash Rates System Hold Programming Steps 1. Press the SYSTEM HOLD flex button (FLASH 07, Button #13). The following message displays: SY ST EM H OLD 0 0-2 8 R ED 6 0 IP M D B L WIN K 2.
Page 110: Camp-On Button
Programmable Flash Rates 2-55 Description The In Use-Hold (I-Hold) flash rate is the rate at which a CO Line button or Loop button flashes when a call is placed on In-Use Hold (I-Hold). This flash rate can be programmed to 29 different options identified in the flash rate table.
Page 111: Call Back Button
2-56 Programmable Flash Rates Call Back Button Programming Steps 1. Press the CALL BACK BTN flex button (FLASH 07, Button #16). The following message displays: CAL L B ACK BT N 0 0-2 8 R ED 1 20 IPM FLA SH 2.
Page 112: Do Not Disturb Button
Programmable Flash Rates 2-57 Description The Line Queue Button flash rate is the rate at which the Line Queue button flashes after queueing onto a busy line. This button flashes when the busy line becomes available. This flash rate can be programmed to 29 different options identified in the flash rate table which enables the programmer to customize the key system configuration to desired flash rates.
Page 113: Intercom Hold Button
2-58 System Parameters Intercom Hold Button Programming Steps 1. Press the ICM HOLD BTN flex button (FLASH 07, Button #19). The following message displays: ICM HO LD B TN 0 0-2 8 R ED 1 5 IP M F LAS H 2.
Page 114: System Parameters Programming
System Parameters 2-59 Description This section describes the procedures and steps necessary to program System Parameters in the System Parameters programming area. The buttons on the digital telephone are shown in the following illustration: MUSIC MUSIC MU SIC MUSIC CH #3 CH #4 CH #5 CH #6...
Page 115: Moh Assignments
2-60 System Parameters MOH Assignments Programming Steps 1. Press the MUSIC CH # flex button (FLASH 09, Button #1 through #6). The following message displays: MU SIC CH AN N EL X ## # , 0 01 - 14 4 Y Y Y X= 3-8 YYY = CO Line number...
Page 116: E911 Power Failure Station
E911 Power Failure Station 2-61 E911 Power Failure Station Programming Steps 1. Press the E911 POWER FAILURE STATION button (FLASH 09, Button #7). The following message displays: P ROCT OR 9 11 P/ F 1 00- 35 1 ## # 2.
Page 117: Attendant Station Assignment
2-62 Attendant Station Assignment Attendant Station Assignment Programming Steps 1. Press FLASH and dial [10]. The following message displays: AT N D STA A SSIG N MEN T 10 0, ## #, # ## 2. Enter a valid station number ( ) on the dial pad.
Page 118 System Time and Date 2-63 2. Choose display format by pressing the appropriate button in the flexible button field. The time can be displayed in the standard 12-hour format or the 24-hour format. 3. Dial the time and date in the order shown below (2 digits for each entry, for a total of 10 digits): Year Month...
Page 119: Pbx Dialing Codes
2-64 PBX Dialing Codes PBX Dialing Codes Programming Steps 1. Press FLASH and dial [12]. The following message displays: P BX D IAL COD ES ## , ## , ## , # #, # # 2. Enter valid numbers (one right after the other) on the dial pad, up to ten digits.
Page 120: Executive / Secretary Pairs
Executive / Secretary Pairs 2-65 Executive / Secretary Pairs Programming Steps 1. Press FLASH and dial [13]. The following message displays: EXE C S ECY PA IRIN G S ## #, # ## PA IR 1 The first button is lit indicating the first pair may be programmed. 2.
Page 121: On-Board Relay Programming
2-66 On-Board Relay Programming On-Board Relay Programming Programming Steps 1. Press FLASH and dial [14]. Button #1 is lit to indicate Relay #1 is selected. The following message displays: R ELAY X TY P E Y Y Y Y Y Y Y Y Y Y Y Y X = 1-6 YYYYYYYYYYYY = Ext Page Zone 1-2, LBC Sta XXX, Ran Start X, CO Control XX, PFTU 2.
Page 122: Baud Rate Assignments
Baud Rate Assignments 2-67 Baud Rate Assignments Programming Steps Press FLASH and dial [15]. The first button is lit and ready for programming Port #1. The following message displays: P ORT BAUD 960 0 Description Triad 1/2/3 System provides outputs such as SMDR or ICLID to the standard RS-232 connectors on the MPB or optional SIU Modules.
Page 123: Networking Tables
2-68 Networking Tables By default, Port #1 (MPB RS-232C), Port #3 (RS-232) and Port #4 (RS-232) baud rates are set for 9600. Port #2 Baud Rate Programming Steps Press the PORT #2 flex button (FLASH 15, Button #2) to verify the baud rate of the On-Board modem.
Page 124 Networking Tables 2-69 STATION STATION TRU NK GRP IP ADDRESS RANG E FROM RANGE TO PAGE UP PAGE DOWN SYSTEM NO Description The Networking Table identifies the system number (1-16); the CO group (0-23); the range of station numbers (from XXXX to XXXX); and the IP address.
Page 125: Access Codes
2-70 Access Codes Only 4-digit extensions will work with Network Tables. The numbers entered in the station range cannot conflict with the Flexible Numbering Plan. When systems are tied together, each system has to have access to 911 through local lines. Conditions With Flexible Numbering enabled/used, the call forwarding feature changes.
Page 126: Disa Access Code
Access Codes 2-71 Description This section describes the procedures and steps necessary to program Access codes. DISA ADMIN ACCESS CODE PASSWORD DISA Access Code Programming Steps 1. Press the DISA ACCESS CODE flex button (FLASH 20, Button #1). The following message displays: D ISA ACCE SS COD E 10 0 2.
Page 127: Database Admin Password
2-72 Station Message Detail Recording (SMDR) Database Admin Password Programming Steps 1. Press the ADMIN PASSWORD flex button (FLASH 20, Button #2). The following message displays: AD MIN PASS WOR D 32 26 2. Enter a valid number on the dial pad that corresponds with 0000-9999.
Page 128: Smdr Enable / Disable
Station Message Detail Recording (SMDR) 2-73 4. After all entries are made, press HOLD to save the entry. A confirmation tone is heard. Description Triad 1/2/3 System can provide SMDR output to the optional RS-232C connectors on the MISU. When SMDR is desired, the following system-wide parameters determine how SMDR information is reported.
Page 129: Character Print Assignment
2-74 Station Message Detail Recording (SMDR) Description The system can be set to record all outgoing calls or only outgoing long distance calls. Long Distance calls are defined as beginning with a 1 or 0, or containing eight or more digits. Incoming calls are only recorded if TYPE is set for all calls.
Page 130: Smdr Port Assignments
Weekly Night Mode Schedule 2-75 SMDR Port Assignments Programming Steps 1. Press the PORT flex button (FLASH 21, Button #5) to determine which port to use for SMDR information. 2. Enter a valid number for the SMDR Port number: [1] = Port #1 (MPB On-Board RS-232C) [3] = Port #3 (RS-232C on optional SIU) [4] = Port #4 (RS-232C on optional SIU) The LCD displays the current baud rate based on which Port number...
Page 131: Automatic / Manual Operation
2-76 Weekly Night Mode Schedule AUTO / MONDAY TUESDAY WEDNESDAY MANUAL THURSDAY FRIDAY SATU RDAY SUNDAY Automatic / Manual Operation Programming Steps 1. Press the AUTO/MANUAL flex button (FLASH 22, Button #1). This feature toggles on and off each time the button is pressed. The display updates with each toggle.
Page 132: Day Of Week Programming
Directory Dialing 2-77 Day of Week Programming Programming Steps The MONDAY flex button (Button #2) LED is lit. To change days of the week: 1. Press the appropriate DAY OF WEEK flex button (FLASH 22, Buttons 2-8). 2. Enter a valid number to indicate the hour and minutes to end night mode.
Page 133 2-78 Directory Dialing Description Directory Dialing enables station users obtain a directory of station users and have the system dial the extension currently displayed. The Triad 1/2/3 System provides locations for up to 200 names (000-199). Directory dialing also lets users program a name with a speed dial bin for use in later locating a speed dial number.
Page 134: Dial Pad Keys
Directory Dialing 2-79 Associating Number to: Intercom Number or System Speed Dial Bin 1. Press the BIN/ICM flex button (FLASH 23, Button #1). 2. Enter one of the following: a Station Intercom number, a System Speed Dial number, or a Local Number/name Translation Table number.
Page 135 2-80 Directory Dialing 4. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Name – A name up to 24-characters may be entered into each directory dial list entry. The names display alphabetically when accessed by a station user.
Page 136: Cabinet/Card Programming
Cabinet/Card Programming 2-81 Cabinet/Card Programming Card Types Buttons 1 through 12 indicate peripheral card slots 0 through 11. When Cabinet/Card Programming is initially entered, Flex Button #1 LED is lit. This indicates that the user is programming the card in peripheral card slot 0.
Page 137 2-82 Cabinet/Card Programming Description The Cabinet/Card Programming feature provides a means to assign the peripheral cards to alternative peripheral card slots. Station Assignment Numbers: Triad 1/2 = 100-171; Triad 3 = 100-351 CO Line Assignment Numbers: Triad 1/2 = 001-048; Triad 3 = 001-144 SLOT 0 SLOT 1...
Page 138: Power Supply Types (Triad 3)
Power Supply Types ( Triad 3) 2-83 Power Supply Types (Triad Programming Steps 1. Press [15] for power supply 0 or [16] for power supply 1. The following message displays on the display: P OWER SU P PLY 00 T Y P E 0- 1 10 AMP S 2.
Page 139: Hunt Group
2-84 Hunt Groups Description The system can be programmed for up to 12 Hunt Groups. Each Hunt Group can contain up to 8 stations each. Each Hunt Group can be independently arranged to use a pilot hunting or station hunting technique.
Page 140: Station / Pilot / Pilot Ring All -- Hunting Assignments
Hunt Groups 2-85 Description The Hunt Group feature is used to add and delete stations from a specified Hunt Group. Station / Pilot / Pilot Ring All -- Hunting Assignments Programming Steps 1. Press the STATION/PILOT flex button (FLASH 30, Button #13) to indicate Pilot, Pilot Ring All Hunting, or Station Hunting.
Page 141: Verified Account Codes / Traveling Class Of Service
2-86 Verified Account Codes / Traveling Class of Service Verified Account Codes / Traveling Class of Service Programming Steps 1. Press FLASH and dial [31]. The following message displays: ACCT XXXXXXXXXXXX ACCT = Up to 12-digit account code COS = Class of Service for account codes 2.
Page 142 Verified Account Codes / Traveling Class of Service 2-87 ACCT CLASS OF DELETE ACCT ERASE CODE SERVICE CODE DIG ITS NEXT PREV Deleting the Currently Displayed Account Code 1. Press the DELETE CODE flex button (FLASH 31, Button #3) to delete the entire account code entry.
Page 143: Co Line Group Queuing
2-88 CO Line Group Queuing CO Line Group Queuing Programming Steps 1. Press FLASH and dial [39]. The following message displays: CO L INE G R OU P QU EU IN G EN TE R B U TTON N UM BE R 2.
Page 144: Local Number / Name Translation Table
Local Number / Name Translation Table 2-89 GROUP GROU P GROUP GROUP GROUP GROU P GROUP GROUP GROUP GROU P GROUP GROUP GROUP GROU P GROUP GROUP GROUP GROU P GROUP GROUP GROUP GROU P GROUP GROUP Local Number / Name Translation Table Programming Steps 1.
Page 145 2-90 Local Number / Name Translation Table 2. Press HOLD to update the database. The BACK SPACE flex button (FLASH 55, button #5) erases current number for error correction. Programming a Name into the Translation Table 1. Press the NAME flex button (FLASH 55, Button #3) to enter the desired name into the translation table.
Page 146 Local Number / Name Translation Table 2-91 An option was added to the Local Number/Name translation table to route an ICLID or Caller Entered ID Digits, based on a partial compare with the number entered in the translation table. ROUTE PHONE NAME CLEAR...
Page 147 2-92 Local Number / Name Translation Table...
Page 148: Co Line Attributes Programming
CO Line Attributes Programming This chapter describes the procedures and steps necessary to program CO Line attributes. If the system is in the programming mode, continue using the program codes. If starting to program here, you must first enter the programming mode.
Page 150: Page A Introduction
Page A Introduction Page A Introduction Programming Steps 1. Press FLASH and dial [40]. The following message displays: CO L INE AT TR IB UT ES SEL ECT A CO LIN E RA N GE 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001).
Page 151: Dtmf / Dial Pulse Programming
Page A Introduction DTMF / CO / DISA U NA CO TO CO LOOP PRIVACY DISA SUPV GROUP RING CO LINE ASSIGN DIRECTION DISPLAY DID/TIE BRIB RING SIGNAL TRUNK EKTS PAGE A PAG E B PAGE C NEXT (FWD) NEXT (BACK) NEW RANGE DTMF / Dial Pulse Programming 1.
Page 152: Co / Pbx Programming
Page A Introduction CO / PBX Programming Programming Steps 1. Press the CO/PBX flexible button (FLASH 40, Page A, Button #2). 2. Enter a 0 or 1 which corresponds with the following entries: [0] = PBX [1] = CO P BX / CO 0- 1 3.
Page 153: Disa Co-To-Co
Page A Introduction DISA CO-to-CO Programming Steps 1. Press the DISA CO-TO-CO flexible button (FLASH 40, Page A, Button #4). 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled D ISA CO- TO- CO 0- 1 EN AB LE D...
Page 154: Privacy
Page A Introduction Privacy Programming Steps 1. Press the PRIVACY flexible button (FLASH 40, Page A, Button #5). 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled P RIV ACY 0- 1 EN AB LE D 3.
Page 155: Loop Supervision Programming
Page A Introduction Table 3-2: CO Line Privacy Flag CO Line in Use by Another Station Station Attempting to Access CO Line Privacy Enabled Privacy Disabled Privacy Enabled Private Private (no cut-through) (no cut-through) Privacy Disabled Private Privacy Release (no cut-through) (cut-through allowed) Loop Supervision Programming Programming Steps...
Page 156: Disa Programming
Page A Introduction DISA Programming Programming Steps 1. Press the DISA flexible button (FLASH 40, Page A, Button #7). 2. Enter a valid number (0-5) on the dial pad to indicate type of DISA desired. [0] = No DISA [1] = 24-Hour DISA [2] = Night DISA [3] = 24-Hour DISA with forwarding [4] = Night DISA with forwarding...
Page 157: Co Line Group Programming
3-10 Page A Introduction CO Line Group Programming Programming Steps 1. Press the CO LINE GROUP flexible button (FLASH 40, Page A, Button #8). 2. Enter a valid number on the dial pad (0-23) which corresponds to Groups 0-23. LIN E GR OU P 0-2 3 3.
Page 158: Class Of Service (Cos)
Page A Introduction 3-11 Class of Service (COS) Programming Steps 1. Press the LINE COS flexible button (FLASH 40, Page A, Button #9). 2. Enter a valid number on the dial pad (1-5) which corresponds to five possible class-of-service to which a line may be assigned: COS1 = No restrictions COS2 = Table A governs, Station COS 2 and 4 are monitored COS3 = Table B governs, Station COS 3 and 4 are monitored...
Page 159: Co Line Ringing Assignments
3-12 Page A Introduction Table 3-3: Class of Service (COS) CO LINE CLASS OF SERVICE Unrestricted Unrestricted Unrestricted Canned Unrestricted Restricted* Table A Table A Unrestricted Canned Unrestricted Restricted* Table B Unrestricted Table B Canned Unrestricted Restricted* Table A and B Table A Table B Canned...
Page 160: Co Line Ringing Assignments
Page A Introduction 3-13 Table 3-4: CO Line Ringing Assignments Valid 3-Digit Destinations (DDD) Valid Ring Types (R) [020-999] = System Speed Bins 1020–1999, [0] = No Ring; unassigned; or to delete a for Off-Net Ringing station Triad 1/2 [100-171] = Extension Numbers [1] = Day Ring [D] [100-351] =...
Page 161: Co Line Identification Display
3-14 Page A Introduction Description Each CO Line may be assigned to ring any station in the system; UCD, Voice Mail or Hunt Group, or Off-Net (via speed dial). CO Line ringing is programmed on a per CO Line destination basis. Each destination may be designated to ring during the day, during the night, or receive both Day and Night ringing.
Page 162: Dial Pad Keys
Page A Introduction 3-15 Table 3-5: Dial Pad Keys Other Codes 1 = 1# 8 = 8# = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4#...
Page 163: Co Direction
3-16 Page A Introduction CO Direction Programming Steps 1. Press the TRUNK DIRECTION flexible button. (FLASH 40, Page A, Button #12). The following message displays: CO D IR EC TION 0- 3 IN COMIN G - OUT GOIN G 2. Enter a valid number (0-3) on the dial pad which corresponds to the desired CO type: [0] = Out-of-Service (OOS) [1] = Incoming Only...
Page 164: Display Ring Assignments
Page A Introduction 3-17 Display Ring Assignments Programming Steps 1. Press FLASH 40, Page A, Button #13 to display ring assignments. Assignments are displayed in sets of 8, up to the number programmed. The following format displays the assignments. D D DR R DD D R R D D D R R D D D RR D D DR R DD D R R D D D R R D D D RR DDD = Destination [0] = No Ring...
Page 165: 911 Trunk
3-18 Page A Introduction Description The DID/TIE Signaling feature can be programmed for one-way direct access inward dialing access to specific stations on specific DID lines without going through an Attendant answering position. 911 Trunk Programming Steps 1. Press FLASH 40, Page A, Button #15 to designate the line for 911 use.
Page 166 Page A Introduction 3-19 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. 4.
Page 167: Page B Introduction
3-20 Page B Introduction Page B Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. If Page B CO Line features must be changed: 1.
Page 168: T-1 Signaling Type
Page B Introduction 3-21 Range programming lets the programmer change a specific parameter or a few parameters for an entire range of CO Lines leaving intact the remaining data fields that do not require change. Those data fields continue to operate with the previously programmed data. When programming the Page B features, the flexible buttons are mapped as follows: T-1/ISDN...
Page 169 3-22 Page B Introduction 2. Enter a valid number (0-7) on the dial pad that corresponds to one of the following types: Table 3-6: T-1 Signaling Options Signaling Option Description [0] = None None is used for fractional T-1 spans. All unused channels in a fractional T-1 span should be marked as None.
Page 170: T-1 Ringback
Page B Introduction 3-23 T-1 trunking provides services called Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS). The T-1 feature supports both of these services. The Triad Digital Systems support ANI, DNIS, or an ANI and DNIS combination on a per channel (line) basis. By default, the T-1 Signal Type Option is Loop Start.
Page 171: Transmit Volume
3-24 Page B Introduction 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press the HOLD button to save the entry. A confirmation tone is heard and the display updates. Description An option has been added to support T-1 channels which do not supply dial tone.
Page 172: Preset Call Forward Destination
Page B Introduction 3-25 Preset Call Forward Destination Programming Steps 1. Press the PRESET FWD DESTINATION flexible button (FLASH 40, Page B, Button #5). The following message displays: P RE SET F OR WAR D DE ST ## ## 2. Enter a valid forward destination on the dial pad. [1020-1999] = System Speed Bins [100-171] = Triad 1/2...
Page 173: Universal Day Answer (Uda)
3-26 Page B Introduction 2. Enter a valid number on the dial pad that corresponds to 0000-9999 for Voice Mail ID digits. 3. Press HOLD to complete the entry. A confirmation tone is heard and the display updates. Deleting Numbers Currently Entered 1.
Page 174: Music-On-Hold (Per Co Line)
Page B Introduction 3-27 Music-On-Hold (per CO Line) Programming Steps 1. Press the MUSIC-ON-HOLD flexible button (FLASH 40, Page B, Button #8). The following message displays: MOH C HA N NE L 0- 8 2. Enter a valid number on the dial pad to change this feature. [0] = No Music-On-Hold [1] = Channel 1 : : : :...
Page 175: Ring Tone (Per Co Line)
3-28 Page B Introduction Ring Tone (per CO Line) Programming Steps 1. Press the RING TONE flexible button (FLASH 40, Page B, Button #9). The following message displays: R ING TON E 0 0-3 6 2. Enter a valid number on the dial pad to change this feature. Table 3-8: Ringing Tones Tone# Freq...
Page 176: Directory Number
Page B Introduction 3-29 Directory Number Programming Steps 1. Press the DIRECTORY NUMBER flexible button (FLASH 40, Page B, Button #10). The following message displays: D IR ECTOR Y N U MB ER 0- 9, *, # 2. Enter the directory number (Up to 24 digits (0-9, *, #) The Directory number is provided by the Central Office.
Page 177: Page C Introduction
3-30 Page C Introduction Page C Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode first. 1. Press FLASH and dial [40]. The following message displays: CO L INE AT TR IB UT ES SEL ECT A CO LIN E RA N GE 2.
Page 178: Flash Timer
Page C Introduction 3-31 When programming the Page C features, the flexible buttons are mapped as follows: FLASH RING WINK RELEASE TIMER DELAY TIMER TIMER TIMER RESEIZE GUARD SEIZE PRESET TIMER TIMER TIMER FWD TMR DID COLLECT TIMER COLLECT TIMER PAGE A PAG E B PAGE C...
Page 179: Ring Delay Timer
3-32 Page C Introduction Ring Delay Timer Programming Steps 1. Press the RING DELAY TIMER flexible button (FLASH 40, Page C, Button #2). The following message displays: R ING D ELAY TIM ER 0 0-2 0 2. Enter a valid number on the dial pad (00–20) which corresponds to 00-20 seconds.
Page 180: Release Timer
Page C Introduction 3-33 Description When Wink signaling is programmed, this timer determines how long the Triad 1/2/3 System keeps the T-1 TIE Line circuit reversed before any DTMF digits are sent from the Central Office. This option allows the installer a method to adjust the Wink Signal on a per CO Line basis.
Page 181: Guard Timer
3-34 Page C Introduction 2. Enter a valid number on the dial pad that corresponds to 000–255 (0 ms to 2.55 seconds). 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description The Reseize Timer option lets the user adjust the Reseize Timer on a per CO Line basis.
Page 182: Seize Timer
Page C Introduction 3-35 Seize Timer Programming Steps 1. Press the SEIZE TIMER Button (FLASH 40, Page C, Button #7) in the flexible button field. The following message displays: SEI ZE T IMER 0 00- 25 5 01 0 2. Enter a valid number on the dial pad which corresponds to 000–255 (100 ms to 2.55 seconds).
Page 183: Did Collect Timer
3-36 Page C Introduction Description The Preset Forward Timer determines the time an outside line rings before being forwarded to a predetermined destination. If a forward destination is programmed in the CO line field, the CO calls forward to that destination after the CO preset forward timer expires. This forward occurs regardless of how many stations the line is ringing.
Page 184: T-1 Collect Timer
Miscellaneous CO Parameters 3-37 T-1 Collect Timer 1. Press the T-1 COLLECT TIMER flexible button (FLASH 40, Page C, Button #10). The following message is shown on the display phone: T1 COLL ECT TIM ER 0 10- 20 0 01 5 2.
Page 185: Dial Pulse Parameters
3-38 Miscellaneous CO Parameters 2. Select any feature by pressing the appropriate flexible button(s) in the flexible field. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description When entering the Miscellaneous CO Parameters programming area the buttons on the digital telephone are defined as shown below: DIAL PULSE...
Page 186: Did Digits
Miscellaneous CO Parameters 3-39 Description The Dial Pulse option lets the installer adjust the dial pulse ratio and speed when using dial pulse (rotary) type signaling. By default, all lines are DTMF (tone) signaling. If pulse dialing is required, the individual outside line must be programmed for Dial Pulse (DP).
Page 187: Did Incoming Signaling
3-40 Miscellaneous CO Parameters DID Incoming Signaling Programming Steps There are 2 types of DID Signaling available for DID Trunks. To change the type of signaling: 1. Press the DID INCOMING SIGNALING flexible button (FLASH 41, Button #5) for programming the type of DID signaling desired. The following message is shown on the display phone: D ID IN C SIG N ALIN G 0- 1...
Page 188: T-1 Framing Type
Miscellaneous CO Parameters 3-41 2. Enter a 0 or 1 on the dial pad. [0] = Dial Pulse [1] = DTMF 3. Press the HOLD button to save the entry. A confirmation tone is heard and the display updates. Description The T-1 Incoming Signaling option allows the installer to determine the type of incoming signaling to be used by all T-1 trunks in the system.
Page 189: Flexible Co Port Assignment
3-42 Miscellaneous CO Parameters Flexible CO Port Assignment Programming Steps If the CO Line numbers need to be relocated to different ports, press FLASH and dial [42]. The following message displays: CO 0 01 0 02 00 3 0 04 00 5 0 06 00 7 00 8...
Page 190 Miscellaneous CO Parameters 3-43 Description The Flexible Port Assignment feature provides a means to assign CO line numbers to any CO line port in the system. This provides complete flexibility in determining CO line numbers within the system as long as they stay within the system numbering plan.
Page 191: Iclid Programming
3-44 ICLID Programming Table 3-9: Flexible Port Assignments Button # CO Line # Port # Button # CO Line # Port # 001–008 1–8 073-080 73-80 009-016 9-16 081-088 81-88 017-024 17-24 089-096 89-96 025-032 25-32 097-104 097-104 033-040 33-40 105-112 105-112 041-048...
Page 192: Iclid Ringing Assignments
ICLID Programming 3-45 Table 3-10: ICLID Ringing Assignments Valid 3-Digit Destinations (XXX) Valid Ring Types (Y) [020-999] = System Speed Bins 1020–1999, [0] = No Ring; unassigned; or to delete a for Off-Net Ringing station [100-171] = Triad 1/2 Extension Numbers [1] = Day Ring [D] =Triad 3 [100-351]...
Page 193: View Iclid Ringing Assignments
3-46 ICLID Programming RING ING ASSIGNMENTS DISPLAY RINGING NEXT ROUTE PREVIOUS ROUTE SELECT ROUTE ASSIGNMENTS NUMBER NUMBER NUMBER View ICLID Ringing Assignments Programming Steps 1. Press FLASH 43, button #17 to display ring assignments. Assignments are displayed in sets of six, up to the number programmed. Press FLASH 43, button #17 additional times to cycle to the next group of six ring assignments.
Page 194: Direct Inward Dialing (Did) Programming
Direct Inward Dialing (DID) Programming 3-47 Ring assignments are continuous and display in order of the destination number from 020-557. A maximum of eight stations display. Additional stations and ringing assignments are displayed using button #17. Advancing to the Next Route Press the NEXT flexible button (FLASH 43, Button #18) to advance to the next ICLID Route number.
Page 195 3-48 Direct Inward Dialing (DID) Programming The top left button (ROUTE) in the flexible button field is lit for programming the Route number. The LEDs for the UP Button (FLASH 44, Button #18), the DOWN Button (FLASH 44, Button #19) is also lit. Changing to a Different DID Route Number 1.
Page 196: Did Phone Number
Direct Inward Dialing (DID) Programming 3-49 The buttons on the digital telephone are defined as shown when entering the DID Table programming area: ROU TE PHONE CLEAR NAME NUMBER NUMBER ENTRY BACK SPACE DOWN By default, all entries in the DID Table (000-999) have phone numbers assigned.
Page 197: Name Assigned To Did Number
3-50 Direct Inward Dialing (DID) Programming Name Assigned to DID Number Programming Steps 1. Press the NAME flexible button (FLASH 44, Button #3) to enter the desired name for the DID trunk. Maximum length is 8-characters. 2. Press the HOLD button to update the database. A confirmation tone is heard.
Page 198 Direct Inward Dialing (DID) Programming 3-51 Changing to a Different DID Route Press the UP button (FLASH 44, Button #18) to advance to the DID Route Number, -or- Press the DOWN button (FLASH 44, Button #19) to return to a previous DID Route Number.
Page 199: Isdn Programming - Page A
3-52 ISDN Programming - Page A Route 001 is used as the Busy DID Route. DO NOT program any entries in this Route if you intend to provide a busy tone to callers dialing a busy DID/DVIS number. ISDN Programming - Page A Programming Steps 1.
Page 200: Basic Rate Interface (Bri) Co Type
ISDN Programming - Page A 3-53 NT / TE FRAMING CO TYPE CO TYPE MODE MAX OUT POWER LEADING 1 NUMBER I - FRAMES LEADING 7/8 DIGIT CALLING LOOPBACK NUMBER PLAN NUMBER 10 DIG IT 11 DIGIT NUMBER PLAN NUMBER PLAN PAGE A PAG E B PAGE C...
Page 201: Framing
3-54 ISDN Programming - Page A Framing Programming Steps 1. Press the FRAMING flexible button (FLASH 45, Page A, Button #3). 2. To view a Framing setting, enter a valid number (0-2). FR AMIN G 0- 2 Description Changes to the Framing area are not possible at this time (setting = ESF). NT / TE Mode Programming Steps 1.
Page 202: Directory Number
ISDN Programming - Page A 3-55 3. Press the HOLD button. A confirmation tone is heard and the display updates. Description Default = Disabled Directory Number Programming Steps 1. Press the DIRECTORY NUMBER flexible button (FLASH 45, Page A, Button #6). D IR ECTOR Y N U MB ER 0 -9 , * , # 2.
Page 203: Leading 1
3-56 ISDN Programming - Page A Leading 1 Programming Steps 1. Press the LEADING 1 flexible button (FLASH 45, Page A, Button #8). LEA D ING 1 0- 1 EN AB LE D 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.
Page 204: 7/8 Digit Number Plan
ISDN Programming - Page A 3-57 Description 0 disables the leading 011 from being sent to the CO when users dial international numbers. 1 enables the leading 011 to be sent to the CO on international numbers. If enabled, and the user does not dial a 011, the 011 will automatically be applied.
Page 205: Calling Number
3-58 ISDN Programming - Page A Calling Number Programming Steps 1. Press the CALLING NUMBER flexible button (FLASH 45, Page A, Button #11). CAL LIN G N U MBE R 0- 1 EN AB LE D 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.
Page 206: 10 Digit Number Plan
ISDN Programming - Page A 3-59 10 Digit Number Plan Programming Steps 1. Press the 10 DIGIT NUMBER PLAN flexible button (FLASH 45, Page A, Button #13). 10 D IGIT NU MB ER PL AN 0- 2 2. Enter a 0, 1, or 2 on the dial pad to select the desired Number Plan. [0] = Selects ITU number plan [1] = Selects CO number plan [2] = Unknown...
Page 207: Isdn Programming - Page B
3-60 ISDN Programming - Page A ISDN Programming - Page B Programming Steps 1. Press FLASH and dial [45]. The following message displays: ISD N AT TR IB U TES SEL ECT A SLOT R AN G E 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001).
Page 208: Maximum Number Retransmission
ISDN Programming - Page A 3-61 Those data fields continue to operate with the previously programmed data. MAX # OF MAX TEI MAX XID RETRANSMISSIONS OCTETS RQST RETRANSMISSION MIN TEI ID MIN TEI MSG EXCHANGE T-2 00 CHK MSG ID RQST TIMER MIN XID INTER-DIGIT...
Page 209: Maximum Octets
3-62 ISDN Programming - Page A Maximum Octets Programming Steps 1. Press the MAX OCTETS flexible button (FLASH 45, Page B, Button #2). MAX OCT ETS 0 00- 99 9 N 20 1 2. Enter a valid number (000-999) on the dial pad. 3.
Page 210: Minimum Tei Id Check Message
ISDN Programming - Page A 3-63 T-200 Programming Steps 1. Press the T-200 flexible button (FLASH 45, Page B, Button #5). T2 00 0 0-9 9 2. Enter a valid number (00-99 seconds) on the dial pad. 3. Press the HOLD button. A confirmation tone is heard and the display updates.
Page 211: Message Exchange Timer
3-64 ISDN Programming - Page A Message Exchange Timer Programming Steps 1. Press the MSG EXCHANGE TIMER flexible button (FLASH 45, Page B, Button #8). MSG EXCH AN GE T IMER 0 0-9 9 T2 03 2. Enter a valid number (00-99 seconds) on the dial pad. 3.
Page 212: Set-Up Timer
ISDN Programming - Page A 3-65 Set-Up Timer Programming Steps 1. Press the SET UP TIMER flexible button (FLASH 45, Page B, Button #11). SET U P TIME R 0 0-9 9 T3 03 2. Enter a valid number (00-99 seconds) on the dial pad. 3.
Page 213: Link Disconnect
3-66 ISDN Programming - Page A Link Disconnect Programming Steps 1. Press the LINK DISCONNECT flexible button (FLASH 45, Page B, Button #14). LIN K D ISCON N EC T 2 0-3 0 T3 09 2. Enter a valid number (20-30 seconds) on the dial pad. 3.
Page 214: Restart Request Timer
T-1 Alarm Programming 3-67 Restart Request Timer Programming Steps 1. Press the RESTART REQ TIMER flexible button (FLASH 45, Page B, Button #17). R ESTAR T R EQ TIME R 0 -20 0 T3 16 2. Enter a valid number (0-200 seconds) on the dial pad. 3.
Page 215: Enable/Disable (Carrier Loss Alarm)
3-68 T-1 Alarm Programming Description The T-1 Trunk card and the system software provide tools to help detect and isolate problems which may occur with the T-1 circuit. There are six LEDs mounted on the outside edge of the T-1 Trunk card which either light or flash to indicate a variety of conditions on the T-1 circuit.
Page 216: Blue Alarm
T-1 Alarm Programming 3-69 [0] = Disabled [1] = Enabled 3. Press the HOLD button to save the entry. A confirmation tone is heard and the display updates. Description A Receive Carrier Loss (RCL) condition is declared when no bits have been received by the T-1 Trunk card for 150ms.
Page 217: Yellow Alarm
3-70 T-1 Alarm Programming Description The Blue Alarm signal is an unframed all ones signal. It is transmitted by a remote device (usually a CSU) and when received, indicates a transmission failure upstream of that device toward the local end. The AIS alarm signal is also known as the keep alive signal in that it prevents the T-1 circuit repeaters from malfunctioning when transmit from the remote end is lost.
Page 218: Red Alarm
T-1 Alarm Programming 3-71 Red Alarm Programming Steps 1. Press the RED ALARM flexible button (FLASH 47, Button #4). Button #4 and Button #11 LEDs are lit steady. The following message displays: R ED A LAR M 0- 1 EN AB LE D 2.
Page 219: Frame Slip Alarm
3-72 T-1 Alarm Programming 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. 4.
Page 220: Data Errors Alarm
T-1 Alarm Programming 3-73 Data Errors Alarm Programming Steps 1. Press the DATA ERRORS flexible button (FLASH 47, Button #7). Button #7 and Button #11 LEDs are lit steady. The following message displays: D ATA ER R OR S 0- 1 EN AB LE D 2.
Page 221: Minor Alarm
3-74 T-1 Alarm Programming Minor Alarm Programming Steps 1. Press the MINOR ALARM flexible button (FLASH 47, Button #13). Button #13 LED is lit steady. The following message displays: D ATA E RR OR S 0 0-9 9 MIN OR A LAR M 15 2.
Page 222: Time Period
T-1 Alarm Programming 3-75 Description If the error counter for an Alarm Code reaches the number programmed as a Major Alarm within the time (in minutes) entered in the Time Period, the system reports a Major Alarm condition. By default, the Major Alarm threshold is set for 30 minutes and is variable from 00 to 99 minutes.
Page 223: Attendant Display
3-76 T-1 Alarm Programming Attendant Display Programming Steps 1. Press the ATENDANT DISPLAY flexible button (FLASH 47, Button #16). Button #16 LED is lit steady. The following message displays: D ATA E RR OR S 0- 1 AT T D ISP LAY E NA B LED 2.
Page 224: Station Attributes Programming
Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes.
Page 226: Page A Introduction
Page A Introduction Page A Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [50]. Flexible button #24 (New Range) is lit and the following message displays: STAT ION AT TR IB UT ES SELE CT A STAT ION R A NG E...
Page 227: Paging Access
Page A Introduction PAG E DO NOT EXECUTIVE CONFERENCE ACCESS DISTU RB OVERRIDE SYSTEM LINE PREF LINE PRIVACY SPEED QUEUING ANSWER CALL FORCED ACD SUPV OHVO FORWARD BARGE-IN EXEC OVRD CO LINE RING NAME / NUMBER BLOCKING OPTIONS DISPLAY TONE CO, LOOP, PAGE A PAG E B...
Page 228: Do Not Disturb
Page A Introduction Do Not Disturb Programming Steps 1. Press the DO NOT DISTURB flexible button (FLASH 50, Page A, Button #2). The following message displays: D O N OT D IST UR B 0- 1 EN AB LED 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.
Page 229: Executive Override
Page A Introduction Executive Override Programming Steps 1. Press the EXECUTIVE OVERRIDE flexible button (FLASH 50, Page A, Button #4). The following message displays: EXEC OV ER R ID E 0- 1 D ISAB LE D 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.
Page 230: Privacy (Per Station)
Page A Introduction Privacy (Per Station) Programming Steps 1. Press the PRIVACY flexible button (FLASH 50, Page A, Button #5). The following message displays: PR IVA CY 0- 1 EN AB LED 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.
Page 231: System Speed Dial Access
Page A Introduction If Privacy is disabled, up to eight other stations may join in on an existing conversation. Privacy is enabled for all stations in default. Table 4-1: Station Privacy Flag CO Line in Use by Another Station Station Attempting to Access CO Line Privacy Enabled Privacy Disabled...
Page 232: Line Queuing
Page A Introduction Line Queuing Programming Steps 1. Press the QUEUING flexible button (FLASH 50, Page A, Button #7). The following message displays: LIN E QU EU ING 0- 1 EN AB LE D 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.
Page 233: Off-Hook Voice Over (Ohvo)
4-10 Page A Introduction Off-Hook Voice Over (OHVO) Programming Steps 1. Press the OHVO flexible button (FLASH 50, Page A, Button #9). The following message displays: OFF H OOK V OIC E O VE R 0- 1 D ISA BLE D 2.
Page 234: Forced Least Cost Routing (Lcr)
Page A Introduction 4-11 Forced Least Cost Routing (LCR) Programming Steps 1. Press the FORCED LCR flexible button (FLASH 50, Page A, Button #11). The following message displays: FOR CE LCR 0- 1 D ISA BLE D 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3.
Page 235: Executive Override Blocking
4-12 Page A Introduction 3. Press HOLD to save the entry. A confirmation tone is heard. The use of Supervisor Monitor with Barge-In is limited by federal law and may also be limited or prohibited by state or local law, so check the relevant laws in your area before employing these features.
Page 236: Co Line Ringing Options
Page A Introduction 4-13 Description The Executive Override Blocking feature allows or disallows override of an extension. This prevents a user with override capability from overriding a station. By default, Executive Override Blocking is disabled at all stations. The Executive Override Blocking feature also blocks an ACD Supervisor Monitor with Barge-In.
Page 237: Name / Number Display At Idle
4-14 Page A Introduction Name / Number Display At Idle Programming Steps 1. Press the NAME/NUMBER DISPLAY flexible button (FLASH 50, Page A, Button #15). The following message displays: N AME AT ID LE LC D 0- 1 N AME 2.
Page 238: Co Loop Pool
Page A Introduction 4-15 Description The Zap Tone feature enables ACD agents in the headset mode, to have ACD calls connected to them automatically. The feature removes the requirement for the agent to press the ON/OFF button to answer ACD calls.
Page 239: Page B Introduction
4-16 Page B Introduction 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disable [1] = Enable 3. Press HOLD to save the entry. A confirmation tone is heard. Description The Administration Access feature allows a station to access Database Administration.
Page 240 Page B Introduction 4-17 4. Press button #20. The display updates to reflect current programming for Page B. XXX - XXX PA GE B EN TE R B U TTON N UM BE R XXX = Station Range (Triad 1/2=100-171, Triad 3=100-351) Description Range programming enables the programmer to change a specific parameter or a few parameters for a range of stations, leaving intact the...
Page 241: Station Identification
4-18 Page B Introduction Station Identification Programming Steps 1. Press the STATION ID flexible button (FLASH 50, Page B, Button #1). STAT ION ID 0- 8 K EY SET - 24 B TN 2. Enter a valid number on the dial pad to identify type of telephone: [1-5]=DSS Console (Refer to “Station ID for DSS / DLS Console With Map”...
Page 242: Station Id For Dss / Dls Console With Map
Page B Introduction 4-19 Station ID for DSS / DLS Console With Map Programming Steps 1. Dial [1-5] on the dial pad. 2. Enter a valid station number (100-351) to which the DSS/DLS Console is associated. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Page 243 4-20 Page B Introduction MAP #1 by default has all 12 CO Lines and all 36 Stations, 100–135. This provides a default layout for a 12x36 configuration. Station/Feature buttons are flexible and can be changed by the station user. CO Line buttons are NOT changeable.
Page 244 Page B Introduction 4-21 MAP #2 by default has 48 Stations, 100–147. All buttons are flexible and can be changed by the station user. This map can be duplicated on another DSS/DLS console and assigned to the same station. 1 00 1 01 10 2 1 03...
Page 245 4-22 Page B Introduction MAP #3 is intended to be used with Map #2 in that it has the remaining stations, 148-195 to provide a full Station mapping. All of the buttons on Map #3 are flexible and can be changed by the station user. This map can be duplicated on another DSS/DLS console and assigned to the same station.
Page 246 Page B Introduction 4-23 MAP #4 by default has CO Lines 1-48 that appear in sequential order. CO12 CO10 CO11 CO13 CO14 CO15 CO16 CO17 CO18 CO19 CO20 CO21 CO22 CO23 CO24 CO25 CO26 CO27 CO28 CO29 CO30 CO31 CO32 CO33 CO34 CO36...
Page 247 4-24 Page B Introduction MAP #5 by default has CO Lines 49-96 that appear in sequential order. Provides the receiving station with CO Line buttons when used in conjunction with DSS Map #4 for a full 96 CO Line mapping. CO49 CO50 CO51...
Page 248: Station Day Class Of Service (Cos)
Page B Introduction 4-25 Station Day Class of Service (COS) Programming Steps 1. Press the DAY COS flexible button (FLASH 50, Page B, Button #2). D AY COS 1- 7 The seven classes of service are: COS 1 = No restrictions COS 2 = Table A governs COS 3 = Table B governs COS 4 = Table A and B govern...
Page 249 4-26 Page B Introduction Table 4-2: Class of Service (COS) CO Line Class of Service Unrestricted Unrestricted Unrestricted Canned Unrestricted Restricted* Table A Table A Unrestricted Canned Unrestricted Restricted* Table B Unrestricted Table B Canned Unrestricted Restricted* Table A&B Table A Table B Canned Unrestricted...
Page 250: Station Night Class Of Service (Cos)
Page B Introduction 4-27 Station Night Class of Service (COS) Programming Steps 1. Press the NIGHT COS flexible button (FLASH 50, Page B, Button #3). N IGH T COS 1- 7 The seven Classes of Service are: COS 1 = No restrictions. COS 2 = Table A governs COS 3 = Table B governs COS 4 = Table A and B govern...
Page 251: Speakerphone / Headset
4-28 Page B Introduction Speakerphone / Headset Programming Steps 1. Press the SPEAKERPHONE flexible button (FLASH 50, Page B, Button #4). The following message displays: SP EA KE RP H ON E 0- 4 FU LL SP EAK E RP H ON E 2.
Page 252: Paging Zone(S)
Page B Introduction 4-29 2. Enter a valid number (1-8) to program Pickup Groups. [0] = No Group [5] = Group 5 [1] = Group 1 [6] = Group 6 [2] = Group 2 [7] = Group 7 [3] = Group 3 [8] = Group 8 [4] = Group 4 3.
Page 253: Line Group Access - Station
4-30 Page B Introduction Line Group Access - Station Programming Steps 1. Press the CO LINE GROUP ACCESS flexible button (FLASH 50, Page B, Button #8). The following message displays: LIN E GR OU P A CC ESS 1-2 3 2.
Page 254: Off-Hook Preference
Page B Introduction 4-31 2. Enter a valid number (0–6) to correspond to the LCR Class of Service desired. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description Stations can be given a class of service assignment for Least Cost Routing. The range is between 0-6, with 0 being unrestricted and 6 the most restricted.
Page 255: Flexible Button
4-32 Page B Introduction Dialing [691]+00 disables Off-Hook Preference. This user programmable preference may be allowed or denied in programming. When establishing an off-hook preference for SLT stations, it is necessary to program the SLTs CO line, or line group, to access when going off-hook, using a flex button programming procedure.
Page 256 Page B Introduction 4-33 Assigning a CO Line Button Enter: [BB], [1], [LLL], [HOLD] LLL = CO Line (Triad 1/2=001-048, Triad 3=001-144 0 01 H OLD 0 02 0 03 B u t to n N u mbe r Cod e L ine Buttons assigned as specific CO lines provide direct access and appearance of the CO line at a station.
Page 257 4-34 Page B Introduction Assigning a Pool Group Button Enter: [BB], [3], [GG], [HOLD] GG = Line Group Number (00-23) H OLD B u t to n Po o l Lin e N u mbe r Co d e Gr o u p Some or all outside CO lines may be grouped together and accessed via a POOL button for the purpose of placing an outgoing CO call.
Page 258 Page B Introduction 4-35 Table 4-3: Flex Button Codes for Remote Programming Account Code Disable CO Outgoing ACD Call Qualifier 570+[XXX] Distinctive Ringing (Station) 695+[01-35] ACD Calls in Queue Display 579+[XXX] Do Not Disturb ACD Login (Primary Grp) 572+[XXX] Executive Override ACD Login (Secondary Grp) 582+[XXX] Group Pickup...
Page 259 4-36 Page B Introduction Digital Keysets Specific buttons may be assigned as unused or locked out. When a button is programmed as unused, the button may not be programmed by the station user using flex button programming procedures. 24-Button Default STA 10 0 STA 101 STA 102...
Page 260: Keyset Mode
Page B Introduction 4-37 Keyset Mode Programming Steps 1. Press the KEYSET MODE flexible button (FLASH 50, Page B, Button #12). The following message displays: K EY SET MOD E 0- 5 IN ACTIV E MO DE 2. Enter a valid number (0-4) to change the mode of a digital telephone: [0] = Inactive Mode (normal mode without CTI box) [1] = PC Phone (Discovery Desktop) Mode at 4800 baud [2] = ATD Command Mode at 4800 baud...
Page 261: Display Flexible Buttons
4-38 Page B Introduction 3. Press HOLD to update the table. A confirmation tone is heard and the display updates. Description The Voice Mail ID Translation feature enables programming of the station number sent to the Voice Mail via In-Band integration. By default, the station number is sent to the Voice Mail system.
Page 262 Page B Introduction 4-39 Table 4-4: Flex Button Display Designations Flex Flex Designation Designation Button Button A[AAA] ACD Group with Pilot Number Meet Me Page Account Code Enter Flexible Button All Call Page Background Music Agent Login Night Ser vice Agent Logout ACD Overflow Station Avail/Unavail Agent Member D isplay...
Page 263: Cordless Ktu (Cktu) Feature Button
4-40 Page C Introduction Cordless KTU (CKTU) Feature Button Programming Steps Press the CORDLESS KEY flexible button (Flash 50, Page B, Button #17) to assign the FEAT Buttons. The following message displays: COR DL ESS K EY BT N 0 0-3 0 XX = Assigned FEAT Button 00 = None 01-24 = Button 1-24 (01-30 for Large Screen Display te lephone)
Page 264 Page C Introduction 4-41 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Flexible button #19 (Page A) is lit. 4. Press button #21. The display updates to reflect current programming for Page C. XXX-XXX PAG E C EN TE R B U TT ON N U MB ER...
Page 265: Preset Call Forward
4-42 Page C Introduction Preset Call Forward Programming Steps To program internal and external calls with separate Busy and No Answer destinations, perform the following steps. Valid destination entries are: 1020-1999 = Speed bins 100-351 = Station numbers 440-447 = Voice mail groups 450-457 = Hunt groups 550-565 = ACD groups Internal No Answer Destination...
Page 266: Speed Dial Access
Page C Introduction 4-43 External Busy Destination 1. Press FLASH 50, Page C, Button #4. The following message displays: EXT ER N AL BU SY FW D ## ## 2. Enter a valid number and press HOLD. 3. To delete the entry, press the [#] key and then press HOLD. No Answer Timer 1.
Page 267: Flexible Numbering Assignment
4-44 Page C Introduction Description The System Speed Dial Access feature has 900 entries available (with expanded memory). A station can be allowed or denied access to bins 100-999. Stations may be granted the ability to dial all Speed Dial Numbers within the range.
Page 268 Page C Introduction 4-45 Erasing a Flexible Code 1. Select the desired code. 2. Press Button 1 (must be lit). 3. Press Button 2. 4. Press HOLD. Description The Flexible Numbering feature allows the system numbering plan to be modified from its default value to accommodate specific customer requirements.
Page 269 4-46 Page C Introduction The SMDR will output 4 digit numbers in the station field. If less than 4 digits is selected in the numbering plan, leading spaces will be added in place of the numbers. The 3-4 digit SMDR programming area will be removed from programming.
Page 270: Default Numbering Plan
Page C Introduction 4-47 Table 4-5: Default Numbering Plan Function Code Function Code Functi on Code 911 Atnd Alert Clear Call Park - Station Name In Dis play 6 90 Account Code Call Park P/U - Station Night Service 6 04 ACD Call Factor Camp On Off-Hook Preference Prog...
Page 271 4-48 Page C Introduction...
Page 272: Iclid (Caller Id) Route Programming
ICLID (Caller ID) Route Programming This chapter provides the functional and implementation definitions for adding the ICLID features to the STARPLUS Triad 1/2/3 System.
Page 274: Introduction
Introduction Introduction ICLID, or Caller ID, is a service provided from the telephone company. Usually this service provides the number and name (not available in some cases) of the calling party for identification prior to answering the call. Calling party number and name are delivered in between this first and second ring using FSK (Frequency Shift Key) format.
Page 275 Introduction The system also offers a Number/Name Translation Table. This allows numbers to be matched to names in a system table. If a name/number from the telephone company matches an entry in the table, the name programming in the table is presented in place of the name provided from the telephone company.
Page 276: Incoming Number/Name For Smdr Records
ICLID Features Incoming Number/Name for SMDR Records When the Incoming Number/Name feature is implemented, the system operates normally in the absence of ICLID information or the failure of the ICLID equipment. If the information is present at the time that an SMDR record is generated for a call, it alters the content and format of the SMDR output record.
Page 277: Enable / Disable
ICLID Features Description Triad 1/2/3 System provides ICLID input on the RS-232C connector on the MPB, or to the optional SIU2 Module. When ICLID is desired, the following system-wide parameters determine how the ICLID information is distributed. When entering the ICLID features programming area the buttons on the digital telephone are defined as shown below: ENABLE / NAME...
Page 278: Name In Display
ICLID Features Name in Display Programming Steps 1. Press the NAME flexible button (FLASH 56, Button #2) to determine whether the name shows in the LCD display instead of the incoming telephone number. 2. Enter a 0 or 1 on the dial pad. [0] = Telephone number in display [1] = Name in display 3.
Page 279: Port Assignment
ICLID Features Port Assignment Programming Steps 1. Press the PORT flexible button (FLASH 56, Button #4) to determine which port to use for ICLID information. 2. Enter a valid number for one of the ICLID Ports: [1] = Port # 1 MPB On-Board RS-232C (default) [2] = Port # 2 On-Board Modem [3] = Port # 3 Serial Interface Unit (SIU2) [4] = Port #4 Serial Interface Unit (SIU2)
Page 280: Automatic Call Distribution (Acd)
Automatic Call Distribution (ACD) The ACD Group feature is available with optional software.
Page 282: Acd Group Programming
ACD Group Programming ACD Group Programming Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [60]. 2. Enter the group number (550-565) on the dial pad. 3.
Page 283: Acd Group Name
ACD Group Programming ACD Group Name Programming Steps 1. Press the GROUP NAME flexible button (FLASH 60, Button #1). The following message displays: ACD 5 XX N AME ACD 5XX 2. Enter the desired name using the dial pad (up to eight characters). Table 6-1: Dial Pad Keys Other Codes 1 = 1#...
Page 284: Alternate Acd Group Assignment
ACD Group Programming Alternate ACD Group Assignment Programming Steps 1. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2). The following message displays: ACD 5 XX ALTER N ATE G R OUP 2. Enter desired pilot number (550 to 565) of the alternate ACD group. 3.
Page 285: Acd Supervisor
ACD Group Programming Description When an overflow station is assigned, callers that remain in queue for a specified amount of time are routed to the assigned overflow station. The overflow station may not be one of the ACD group stations. Only CO calls transferred to a ACD group overflow to the overflow station when RAN tables are assigned.
Page 286: Acd Ciq Threshold
ACD Group Programming ACD CIQ Threshold Programming Steps 1. Press the CIQ THRESHOLD flexible button (FLASH 60, Button #5). The following message displays: ACD 5 XX C IQ T H RS HOL D 0 0-9 9 2. Enter a valid value on the dial pad that corresponds to 00–99 calls. 3.
Page 287: Primary Agents
ACD Group Programming Description After completion of a ACD call (on-hook) the agent is not subjected to another ACD call for the duration of the Auto Wrap-Up Timer allowing the agent to finish call related work or access other facilities. This lets agents remove themselves from the group (e.g., DND, Call Forward) or originate another call.
Page 288: Secondary Agents
ACD Group Programming Description The Primary Agent Assignment feature allows the stations serving as primary agents to be entered into the ACD group. Agents can login to both a primary and secondary group. A primary agent’s ACD calls from their primary group are always presented ahead of any ACD calls in their secondary group.
Page 289: Guaranteed Ran
6-10 ACD Group Programming Guaranteed RAN Programming Steps 1. Press the GUARANTEED RAN flexible button (FLASH 60, Button #9). The following message displays: ACD 5 XX G UAR A NT EED R AN 1- 8 2. Enter a valid number (1-8 for) the desired RAN Announcement Table or a (#) to remove the entry.
Page 290: Secondary Ran
ACD Group Programming 6-11 Description A Primary Message Announcement may be assigned to the group. This message is the first one presented to the caller, if the guaranteed message has not been enabled and the call has been transferred to the ACD Group.
Page 291: Acd Overflow Timer
6-12 ACD Group Programming 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description The Transferred RAN Message is for CO callers who are transferred to an ACD group. This forces callers transferred to an ACD Group to listen to the announcement prior to entering the queue or ringing an agent.
Page 292: Call Factor
ACD Group Programming 6-13 Call Factor Programming Steps 1. Press the CALL FACTOR flexible button (FLASH 60, Button #14). The following message displays: ACD 5 XX CA LL FAC TOR 0 -99 9 2. Enter a valid number (0-999 minutes) for the desired call factor time. (0 disables this function.) 3.
Page 293: Acd Timers
6-14 ACD Timers ACD Timers Programming Steps Press FLASH and dial [61]. The following message displays: ACD TIME RS EN TE R B U TTON N UM BE R Description Six timers for ACD operation are programmable on a system-wide basis. The ACD timers include: A Ring Timer, Message Interval Timer, an Overflow Timer (Flash 60, Button #13), a No/Answer Recall Timer, a No/Answer Retry Timer, and a Guaranteed Message Timer.
Page 294: Acd Message Interval Timer
ACD Timers 6-15 Description The ACD Ring Timer determines how long a call rings into a busy ACD group before being presented to the first recorded announcement. By default, the ACD Ring Timer is set for 60 seconds, and is variable from 000–300 seconds.
Page 295: Acd No-Answer Recall Timer
6-16 ACD Timers ACD No-Answer Recall Timer Programming Steps 1. Press the NO-ANSWER RECALL TIMER flexible button (FLASH 61, Button #5). The following message displays: N O - AN S R ECA LL 0 00- 30 0 00 0 2. Enter a valid number which corresponds to 000-300 seconds. 3.
Page 296: Guaranteed Message Timer
ACD Timers 6-17 Description When the No-Answer Recall Timer expires, a station that failed to answer the ringing ACD call is placed into an out-of-service (OOS) state. The station that was taken out-of-service (OOS) is placed back in service if the agent presses the available flex button or dials the available flex code.
Page 297: Acd Announcement Tables
6-18 ACD Announcement Tables ACD Announcement Tables Programming Steps If Recorded Announcement (RAN) devices are installed to operate with ACD, these tables must be programmed. 1. Press FLASH and dial [62]. The following message displays: AN N OU NC EMEN T TAB LE 1 T YP E # IND X ## # T IME ###...
Page 298 ACD Announcement Tables 6-19 To program a table for a RAN Hunt Group port: 1. Press the TABLE X flexible button (1-8). 2. Dial [3] for RAN Hunt Group. 3. Dial [458-461] for RAN Hunt Group used. 4. Enter message duration (000-300 seconds). 5.
Page 299: Voice Mail Ran Announcer Options
6-20 ACD Announcement Tables The type can be either a CO line port, an SLT port, Digital Voice Mail, or a RAN Hunt Group port. The index number specifies which circuit for the type of interface. The message length is used to match the maximum length of the message to the device that is used.
Page 300: Pc / Acd Interface Trace
PC / ACD Interface Trace 6-21 PC / ACD Interface Trace Programming Steps Press FLASH and dial [63]. The following message displays: ACD _ EV T _ TR ACE I/ O B AU D 96 00 Description The PC/ACD Interface Trace feature is available with optional software. The PC/ACD Interface Trace feature provides an event trace output which is compatible with Discovery ACD Reporting package The buttons on the digital telephone are defined as shown when entering the PC/ACD Event...
Page 301: Trace Port Assignment
6-22 PC / ACD Interface Trace Description The PC/ACD Interface Trace provides a series of events trace output which is compatible with the Discovery ACD Reporting package. By default, the PC/ACD Event Trace is disabled (NO). Trace Port Assignment Programming Steps 1.
Page 302: Baud Rate Display
PC / ACD Interface Trace 6-23 Baud Rate Display Programming Steps The PC/ACD Port Baud Rate is programmed using Flash 15 baud rate assignments. The LCD displays the current baud rate based on which Port number is assigned to the ACD SMDR Port number. The following message displays: P ORT B AUD...
Page 303 6-24 PC / ACD Interface Trace...
Page 304: Uniform Call Distribution (Ucd)
Uniform Call Distribution (UCD) This chapter provides the functional steps necessary to use the UCD features with the STARPLUS Triad 1/2/3 System. To implement the call coverage desired, you must first enter the Programming Mode.
Page 306: Ucd Group Programming
UCD Group Programming UCD Group Programming Programming Steps 1. Press FLASH and dial [60]. The following message displays: U CD AT TR IB UT ES SEL ECT A G R OUP 2. Enter the group number (550-557) on the dial pad. 3.
Page 307: Alternate Ucd Group Assignment
UCD Group Programming The buttons on the digital telephone are defined as shown when entering the UCD Group(s) programming area: ALTERNATE UCD OVERFLOW UCD GROUP ASSIGN PRIMARY AG ENTS PRIMARY SECONDARY PREVIOU S NEXT GROUP GROUP RANGE Alternate UCD Group Assignment Programming Steps 1.
Page 308: Ucd Overflow Station Assignment
UCD Group Programming UCD Overflow Station Assignment Programming Steps 1. Press the OVERFLOW ASSIGN flexible button (FLASH 60, Button #3). 2. Enter a station number to designate the UCD Groups Overflow Station. U CD 5XX O VE R FLOW STAT ION 3.
Page 309: Ucd Primary Ran Assignments
UCD Group Programming 3. To delete a station from being a primary agent of the UCD group, use the dial pad as follows: Enter SSS 0 (SSS = station). Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Page 310: Ucd Timers
UCD Timers 2. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove the entry. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description A Secondary Message Announcement may be assigned to the group. This announcement can be used for follow-up information after the Primary message.
Page 311: Ucd Ring Timer
UCD Timers UCD Ring Timer Programming Steps 1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message displays: R ING 0 00- 30 0 06 0 2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
Page 312: Ucd Overflow Timer
UCD Timers Description The UCD Message Interval Timer (MIT) determines the length of time a caller remains in queue (listening to MOH, if provided) between recorded announcements. By default, the UCD Message Interval Timer is set for 60 seconds and is variable from 000 to 600 seconds. UCD Overflow Timer Programming Steps 1.
Page 313: Ucd No-Answer Recall Timer
7-10 UCD Timers 2. Enter a valid number on the dial pad which corresponds to 000-999 seconds. 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description After completion of a UCD call (on-hook) the agent is not be subjected to another UCD call for the duration of the Auto Wrap-Up Timer allowing the agent to finish call related work or access other facilities.
Page 314: Ucd No-Answer Retry Timer
UCD Announcement Tables 7-11 UCD No-Answer Retry Timer Programming Steps 1. Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61, Button #6). The following message displays: N O - AN S WER RE TR Y 0 00- 99 9 30 0 2.
Page 315 7-12 UCD Announcement Tables The top left button in the flexible button field is lit for programming UCD RAN Announcement Table #1. 2. To change to another UCD RAN Announcement Table, press FLASH 62 and a flexible button 2-8 for Tables 2-8 respectively. ANNOUNCEMENT ANNOUNCEMENT ANNOUNCEMENT...
Page 316 UCD Announcement Tables 7-13 To program a table for Digital Voice Mail: 1. Press the TABLE X flexible button (1-8). 2. Dial [4] for the Digital Voice Mail function. 3. Dial [44X] (X=0-7) for the Voice Mail Group. 4. Dial a three-digit menu number [000-999]. 5.
Page 317: Voice Mail Ran Announcer Options
7-14 UCD Announcement Tables Digital Voice Mail can be used as a RAN Announcer for UCD Groups. A menu is provided to play the announcement, as well as collect DTMF digits and route the caller to an alternate destination. In addition, a place in queue and an average hold time message can be played to the caller.
Page 318: Voice Mail Groups (Vm)
Voice Mail Groups (VM) This chapter provides the functional steps necessary to use the Voice Mail features with the STARPLUS Triad 1/2/3 System. To implement the voice mail options desired, you must first enter the Programming Mode.
Page 320: Voice Mail Programming
Voice Mail Programming Voice Mail Programming Programming Steps 1. Press FLASH and dial [65]. The following message displays. V M 4 4G A AA R XXX, XXX, XXX, XXX, XXX, XXX, XXX, XXX [G] =Voice Mail Group Number (0-7) [AAA] = Alternate Group (440-447) [LLL] = Le ave Mail I ndex [R] = Retrieve Mail Index from outpulsing table for retrievi ng messages (0-7) [XXX] = Voice Mail Station Numbers (ports) up to 24 stations maxi mum...
Page 321: Alternate Voice Mail Group
Voice Mail Programming Auto Attendants can handle incoming calls and route callers to station users without intervention from the systems Attendant. Direct incoming ring to Voice Mail/Auto Attendant groups can be done directly through CO Line Ringing Assignments. By default, all Voice Mail stations are assigned to Pick-Up Group 1.
Page 322: Leave Mail Index Entry
Voice Mail Programming Description An Alternate Voice Mail Group may be programmed so that if all voice mail ports are in use, the call can be routed to an alternate group. This is useful when more than eight ports are required for voice mail traffic. Leave Mail Index Entry Programming Steps 1.
Page 323: Retrieve Mail Index Entry
Voice Mail Programming Retrieve Mail Index Entry Programming Steps 1. Press the RETRIEVE flexible button (FLASH 65, Button #11). 2. Enter a valid outpulsing table number (0-7) on the dial pad. V M 4 4G A AA R XXX, XXX, XXX, XXX, XXX, XXX, XXX, XXX 3.
Page 324: Voice Mail Outpulsing Table
Voice Mail Outpulsing Table Description Up to twenty-four (24) extension numbers may be programmed into a voice mail group. A flexible button may be programmed with a voice mail group pilot number (440-447). This button then acts as a DSS for that voice mail group when pressed and also serves as the message waiting indication for that VM group.
Page 325 Voice Mail Outpulsing Table TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE DISCONNECT TABLE 8 Suggested Uses: Build a table (0 for example) for any additional digits other than the station extension number (e.g., Voice Mail Box number) needed for a caller to leave a message in a station’...
Page 326: Voice Mail Disconnect Table
Voice Mail Outpulsing Table Voice Mail Disconnect Table Programming Steps 1. Press the DISCONNECT TABLE 8 flexible button (FLASH 66, Button #9). This table number is used for the voice mail disconnect signal. 2. Enter up to 12 digits used for the disconnect signal, including [ ] and [#], TRANS button = pause.
Page 327: Voice Mail In-Band Features
8-10 Voice Mail In-Band Features Voice Mail In-Band Features Programming Steps Press FLASH and dial [67]. The following message displays: V M FEATU R ES EN TE R B U TT ON N U MB ER Description Entries into the Voice Mail In-Band Features determines the in-band signaling required for ICID Incoming ID Digits (forwards incoming CO callers directly to a Station’s Voice Mail Box), and Forward to VM Groups (lets voice mail calls, upon reaching a forwarded to VM station, forward...
Page 328: Voice Mail Transfer / Forward
Voice Mail In-Band Features 8-11 Description The Voice Mail In-Band Digits feature enables and disables station in-band signaling. Incoming CO callers can be Station Call Forwarded into voice mail only when the ringing CO line is programmed to ring at one station.
Page 329: Voice Mail Broker
8-12 Voice Mail In-Band Features Voice Mail Broker Programming Steps 1. Press the VM BROKER CALLS flexible button (FLASH 67, Button #3). The following message displays: V M BR OK ER CAL LS 0- 1 EN AB LE D 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3.
Page 330: Voice Mail Index Table
Voice Mail Index Table 8-13 Description The Voice Mail ID Digit Length feature modifies the station and CO voice mail identification fields such that the maximum length of these fields is four digits. Voice Mail Index Table Programming Steps To add Mailbox buttons, or change VM groups and ID numbers: Press FLASH and dial [68].
Page 331 8-14 Voice Mail Index Table Changing to a Different VM Index Number 1. Press the SELECT flexible button (FLASH 68, Button #20). 2. Enter a Mailbox Table number (001–255). 3. Press HOLD to save the entry. A confirmation tone is heard and the display updates and shows the new Mailbox Table number.
Page 332 Voice Mail Index Table 8-15 VMID GROUP NUMBER NEXT PREVIOUS SELECT...
Page 333 8-16 Voice Mail Index Table...
Page 334: Exception Tables
Exception Tables This chapter provides the functional steps necessary to use the Exception Tables with the STARPLUS Triad 1/2/3 System. To implement the toll restriction options desired, you must first enter the Programming Mode.
Page 336: Exception Tables Programming
Exception Tables Programming Exception Tables Programming STARPLUS Triad 1/2/3 Systems offer a flexible means of applying toll restriction to stations or individuals. Dialing privileges (or toll restriction) is determined through assignment of station and CO line Class Of Service (COS). Several types of restriction can be derived simply by programming COS assignments and CO line access to stations.
Page 337: Class Of Service
Exception Tables Programming Table 9-1: Class of Service CO LINE CLASS OF SERVICE Unrestricted Unrestricted Unrestricted Canned Unrestricted Restricted* Table A Table A Unrestricted Canned Unrestricted Restricted* Table B Unrestricted Table B Canned Unrestricted Restricted* Table A&B Table A Table B Canned Unrestricted Restricted*...
Page 338 Exception Tables Programming Rules for Setting Up Allow/Deny Tables Rule 1--- If both tables (Allow and Deny) have no entries, no restriction is applied. Rule 2--- If entries are made in the Allow Table and only there, then only those numbers are allowed. All other dialing is denied. Rule 3--- If entries are made in the Deny Table and only there, then only those numbers are denied.
Page 339: Related Items To Toll Restriction
Related Items To Toll Restriction Special Reference Tables Triad 1/2/3 System also offers four special tables that can be referenced from within the two Allow Tables. Three of the special tables can be assigned to specific area codes that require further toll restriction definition. The fourth Special Table is reserved for use as a home area code table (numbers within the same area code as the site where the system is installed).
Page 340: Slt Dtmf Receivers
Related Items To Toll Restriction SLT DTMF Receivers When Single Line Telephones are connected to the Triad 1/2/3 System and toll restriction is enabled, the DTMF receivers located in the system monitors the call for a programmed time period. While the DTMF receiver is monitoring the digits being dialed by a single line telephone, it is considered busy and not available for monitoring another SLT attempting to dial.
Page 341: Toll Restriction
Toll Restriction Toll Restriction Entering Toll Table Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [70]. The following message displays: TA BL ES EN TE R B UT TON N U MB ER 2.
Page 342 Toll Restriction The buttons on the digital terminal are defined as shown below when entering the Toll Restriction programming area: ALLOW DENY ALLOW DENY TABLE A TABLE A TABLE B TABLE B SPECIAL SPECIAL SPECIAL SPECIAL TABLE 1 TABLE 2 TABLE 3 TABLE 4 AREA CODE...
Page 343: Allow Table
9-10 Toll Restriction Allow Table Programming Steps 1. Press the ALLOW TABLE A or ALLOW TABLE B flexible button (FLASH 70, Button #1 or #3). The following message is shown on the display telephone: ALLOW TAB LE 01 E The first two bin locations display. 2.
Page 344 Toll Restriction 9-11 Description Each Allow Table contains 20 bin numbers. Each bin number may be up to 8 digits, including Do Not Care digits and Search Special Table commands. Entries into the Allow Table represent exceptions to numbers or codes that are to be allowed only if they would otherwise be restricted by an entry in the Deny Table.
Page 345: Deny Table
9-12 Toll Restriction Rules for Entries that Reference Special Tables For entries referencing the first three special tables a specific area code must be identified (one for each table needed). Then make note as to how the numbers are dialed when dialing numbers to this area code (i.e., with a leading digit [1] or no leading digit [1] ).
Page 346 Toll Restriction 9-13 2. When the first two bin locations are displayed, enter the 2-digit bin number (01–10) of the bin to be programmed. 3. Enter the deny code: [0–9], [ ], [#] = Corresponding deny digits numbers MUTE = Do Not Care digit 4.
Page 347: Special Table
9-14 Toll Restriction Special Table Programming Steps To program a Special Table, it is first necessary to assign an area code to the table (except for the home area code). 1. Press the appropriate AREA CODE TABLE (#1 to #3) flexible button (FLASH 70, Buttons #9 to #11).
Page 348 Toll Restriction 9-15 Description The Special Tables provide greater flexibility in designing a toll plan for a particular site. Each Special Table allows entry of up to 800 office codes (200–999). Three of these tables must be assigned an area code by which they are referenced.
Page 349: Display Toll Table Entries
9-16 Toll Restriction Display Toll Table Entries Programming Steps Press the DISPLAY TABLES flexible button (FLASH 70, Button #12) while entering information into a table. Viewing Entries in an Allow or Deny Table Two entries at a time are displayed on the bottom line of the display. 1.
Page 350: Least Cost Routing (Lcr)
Least Cost Routing (LCR) This chapter provides the functional steps necessary to use the LCR features with the STARPLUS Triad 1/2/3 System. To implement the most economical routes for an outside call, you must first enter the Programming Mode.
Page 352: Introduction
Introduction 10-3 Introduction Least Cost Routing (LCR) was designed to select the most economical programmed route for an outgoing call. When a station user dials an outside number, the LCR feature analyzes the number and then automatically chooses an outside line from the group that has been programmed as most economical.
Page 353: Lcr Tables
10-4 LCR Tables LCR Tables 3-Digit Table The 3-Digit Table is divided into two sections: Leading 1 (1 is dialed before the number) and Non-Leading 1 (no 1 is dialed before the number). This gives the system the ability to handle call routing in areas that require a 1 before a long distance number as well as in areas that do not require the 1.
Page 354: Insert/Delete Tables
LCR Tables 10-5 Insert/Delete Tables There are 20 Insert/Delete Tables. Up to 20-digits, including pauses, can be inserted and up to 16-digits deleted. To insure that a pause is inserted in LCR at default, the database programming has been changed to add a pause in each of the 20 LCR Insert and Delete Tables and Insert Table 0 in each of the route tables.
Page 355: Lcr Flowchart
10-6 LCR Tables ROUT E ASSIGNED FROM 6-DIGIT TABLE Figure 10-1: LCR Flowchart...
Page 356: Lcr Operation
LCR Operation 10-7 LCR Operation Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. 1. Press FLASH and dial [75]. The following message displays: LCR TAB LES EN TE R B U TTON N UM BE R 2.
Page 357: 3-Digit Area / Office Code Table
10-8 LCR Operation 3-Digit Area / Office Code Table Programming Steps 1. Press the 3-DIGIT TABLE flexible button (FLASH 75, Button #1). The following message displays: 3 D IG IT ROU T ING TA B LE EN TE R L N N N R R Y PP HOL D L = [0] for Non-Leading 1 (1 not dialed), [1] for Leading 1 (1 is dialed) NNN = Area/Office Code...
Page 358: 6-Digit Office Code Table
LCR Operation 10-9 6-Digit Office Code Table Programming Steps 1. Press the 6-DIGIT TABLE flexible button (FLASH 75, Button #2). The following message displays: 6 D IG IT ROU T ING TA B LE EN TE R A AA R R N NN HO LD = [0] to remove codes, [1] to add codes AAA = Area Code...
Page 359: Exception Code Table
10-10 LCR Operation Exception Code Table Programming Steps 1. Press EXCEPTION TABLES flexible button (FLASH 75, Button #3). The following message displays: EXCEP TION COD E TA B LE EN TE R HOL D = [0] to remove code from table, [1] to add code to table XX = Exception codes for singl e digit codes, press MUTE button as 2nd digit.
Page 360 LCR Operation 10-11 2. To create an entry, dial: a. [RR] b. [T] c. [GG] d. [DD] e. [L] 3. Press [HOLD] to save the entry. A confirmation tone is heard and the display updates. 4. To enter additional CO Line groups in the same Time Period Route List number: a.
Page 361 10-12 LCR Operation Description Each of the 16 Route List Tables available contains four Time Period Routing Lists, one for each of the 4 daily start time periods. Within each Time Period Route List up to 7 CO (outside) line groups and their corresponding Insert/Delete table, if any, and LCR Class Of Service Priority are programmed on a per line group basis.
Page 362: Insert / Delete Table
LCR Operation 10-13 A station using LCR is able to use only those CO (outside) line groups with a priority assignment of equal or higher value than the station’s LCR Class of Service (e.g., a station with LCOS 3 can use line groups with a priority between 3 and 6).
Page 363 10-14 LCR Operation 2. Enter the table information as follows: T T = Insert/Delete Table Number 00–19 X = [0] Pre-Delete numbers (first digits dialed in the number), -or- [1] Pre-Insert numbers (insert digits in front of number dialed, -or- [2] Post-Insert numbers (insert digits behind number dialed).
Page 364: Daily Start Time Table
LCR Operation 10-15 Digits can also be added to a number that has been dialed by the user. For instance, Other Common Carrier (OCC) access codes and authorization (ID) codes can be automatically inserted by the system either in front of, and/or behind the number dialed. There are twenty Insert/Delete Tables and each allows entries in a delete table and a pre- and post insert table.
Page 365 10-16 LCR Operation Example -- In the most common situation: The most expensive rate period is between 8:00 am and 5:00 pm, often called the day rate. The first discount period usually starts at 5:00 pm and runs until 11:00 pm, often called Evening Rates.
Page 366: Weekly Schedule Table
LCR Operation 10-17 Weekly Schedule Table Programming Steps 1. Press the WEEKLY SCHED flexible button (FLASH 75, Button #7). The following message displays: WE EK LY S CH ED UL E TA BL E EN TE R D T H OLD D = Day of the Week: [0] = Monday [1] = Tuesday...
Page 367 10-18 LCR Operation Description The Weekly Schedule Table determines what Time Period Route List to use within the Route List Table. When a call is placed and ultimately sent to a route list (call is not denied) based on the time of day the call is placed, the Daily Start Time Table selects the time period to reference in the Weekly Schedule Table.
Page 368: Lcr Routing For Toll Information
LCR Operation 10-19 LCR Routing for Toll Information Programming Steps 1. Press the TOLL INFO flexible button (FLASH 75, Button #8). The following message displays: LCR R OU TE FOR 55 5 - 1 21 2 EN TE R R OU TE 2.
Page 369: Default Lcr Database
10-20 LCR Operation Default LCR Database Programming Steps In an effort to decrease installation and set up time usually associated with LCR, a default LCR database was incorporated. Description The default LCR database provides basic routing for local and long distance dialing.
Page 370: Initializing Database Parameters
Initializing Database Parameters This chapter describes the procedures and steps necessary to initialize the system database, returning any programmed data to its original or default value.
Page 372: Introduction
Introduction 11-3 Introduction Programming Steps If the system is in the programming mode, continue using the program codes. If starting to program here, enter the programming mode. Press FLASH and dial [80]. The following message displays: IN ITIA LIZ E D ATAB ASE EN TE R B UT TON N U MB ER Description This section lets portions of the database be initialized individually.
Page 373: Initialize System Parameters
11-4 Introduction Initialize System Parameters Programming Steps 1. Press the SYSTEM PARAMETERS flexible button (FLASH 80, Button #1). The following message displays: IN ITIA LIZ E S YS PAR AM P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The System Parameters may be initialized setting all data fields to their original, default values.
Page 374: System Parameter Defaults
Introduction 11-5 Table 11-1: System Parameter Defaults Flex Default Value Program Code Features Button (after initialization) FLASH 01 SYSTEM TIMERS System Hold Recall Timer 060 sec Exclusive Hold Recall Timer 180 sec Attendant Recall Timer 1 min Transfer Recall Timer 45 sec Preset Forward Timer 10 sec...
Page 375 11-6 Introduction Table 11-1: System Parameter Defaults Flex Default Value Program Code Features Button (after initialization) FLASH 05 SYSTEM FEATURES 1 Attendant Override Disabled Hold Preference System External Night Ring Disabled Executive Override Warning Tone Enabled Page Warning Tone Enabled Background Music Channel Enabled Least Cost Routing...
Page 376: Flash Rates
Introduction 11-7 Table 11-1: System Parameter Defaults Flex Default Value Program Code Features Button (after initialization) FLASH 07 FLASH RATES Incoming CO Line Ringing Red 480 ipm flutter Incoming Intercom Ringing Red 120 ipm flutter Call Forward Button Red Steady On Message Wait/VM Button Red Steady On Message CallBack –...
Page 377 11-8 Introduction Table 11-1: System Parameter Defaults Flex Default Value Program Code Features Button (after initialization) FLASH 15 BAUD RATE ASSIGNMENTS Port #1 (On-Board RS-232C) 9600 Baud Port #2 (On-Board Baud Modem) 2400 Baud Port #3 (SIU2 Module RS-232) Optional 9600 Baud Port #4 (SIU2 Module RS-232) Optional 9600 Baud...
Page 378: Initialize Co Line Attributes
Introduction 11-9 Initialize CO Line Attributes Programming Steps 1. Press the CO LINE ATTRIBUTES flexible button (FLASH 80, Button #2). The following message displays: IN ITIA LIZ E CO LIN ES P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The CO Line parameters may be initialized setting all data fields to their original, default values.
Page 379 11-10 Introduction Table 11-2: CO Line Attribute Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 40 T-1 Signaling Type Loop Start T-1 Ringback Enabled PAGE B T-1 Dial Tone Disabled Transmit Volume 5=0 db Preset Call Forward Destination #### Preset Forward Voice Mail ####...
Page 380: Initialize Station Attributes
Introduction 11-11 Initialize Station Attributes Programming Steps 1. Press the STATION ATTRIBUTES flexible button (FLASH 80, Button #3). The following message displays: IN ITIA LIZ E S TATION S P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The Station Parameters may be initialized setting all data fields to their original, default values.
Page 381 11-12 Introduction Table 11-3: Station Attribute Defaults Program Flex Default Value Features Code Button (after initialization) PAGE A Name/Number Display at Idle Name (Enabled) ACD Zap Tone Disabled CO Loop Pool Flex Disabled Administration Access Disabled FLASH 50 Station Identification 006 (24-Btn Keyset) 6 (SLT w/o MW) PAGE B...
Page 382: Initialize Co Port Parameters
Introduction 11-13 Initialize CO Port Parameters Programming Steps 1. Press the CO PORT flexible button (FLASH 80, Button #4). The following message displays: IN ITIA LIZ E CO PO RT P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The following data fields are returned to their default values upon initializing the CO Port Parameters.
Page 383: Default Numbering Plan
11-14 Introduction Table 11-4: Default Numbering Plan Function Code Function Code Functi on Code 911 Atnd Alert Clear Call Park - Station Msg Wait 6 23 Account Code Call Park P/U - Station Mute 6 29 ACD Call Factor Camp On Name In Dis play 6 90 ACD Call Qualifier...
Page 384: Initialize Exception Tables
Introduction 11-15 Initialize Exception Tables Programming Steps 1. Press the EXCEPTION TABLES flexible button (FLASH 80, Button #5). The following message displays: IN ITIA LIZ E E X TAB LES P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The Exception Tables parameters, including the Allow/Deny Tables and the Special Tables, may be initialized setting all tables to their original,...
Page 385: Initialize System Speed Numbers
11-16 Introduction Initialize System Speed Numbers Programming Steps 1. Press the SYSTEM SPEED NUMBERS flexible button (FLASH 80, Button #6). The following message displays: IN ITIA LIZ E S YS SP EE D N O P RE SS HO LD 2.
Page 386: Initialize Lcr Tables
Introduction 11-17 Initialize LCR Tables Programming Steps 1. Press the LCR TABLES flexible button (FLASH 80, Button #7). The following message displays: IN ITIA LIZ E LCR TAB LE S P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The LCR Tables may be initialized setting all tables to their original, default values.
Page 387: Initialize Iclid-Did Tables
11-18 Introduction Initialize ICLID-DID Tables Programming Steps 1. Press the ICLID-DID TABLES flexible button (FLASH 80, Button #8). The following message displays: IN ITIA LIZ E IC LID -D ID P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description ICLID Table parameters may be initialized, setting all data fields to their original default values.
Page 388: Initialize Directory Dialing Table Parameters
Introduction 11-19 Initialize Directory Dialing Table Parameters Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 80, Button #9). The following message displays: IN ITIA LIZ E D IR - DIA L P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The Directory Dialing Table Parameters may be initialized setting all data fields to their original default values.
Page 389: Initialize Hunt Group Parameters
11-20 Introduction Initialize Hunt Group Parameters Programming Steps 1. Press the HUNT GROUPS flexible button (FLASH 80, Button #10). The following message displays: IN ITIA LIZ E H U N T G R OU P P RE SS HO LD 2.
Page 390: Initialize Acd / Ucd Group Parameters
Introduction 11-21 Initialize ACD / UCD Group Parameters Programming Steps 1. Press the ACD* or UCD GROUPS flexible button (FLASH 80, Button #11). The following message displays: IN ITIA LIZ E A CD G RO UP P RE SS HO LD 2.
Page 391 11-22 Introduction Table 11-11: ACD Group Defaults Program Flex Default Value Features Code Button (after initialization) FLASH 60 ACD GROUPS 550-565 Group Name None Alternate Group Assignment None Overflow Station Assignment None Supervisor Programming None CIQ Threshold Disabled Auto Wrap-Up Timer (Per Group) 04 sec Primary Agents None...
Page 392: Initialize Voice Mail Group Parameters
Introduction 11-23 Initialize Voice Mail Group Parameters Programming Steps 1. Press the VOICE MAIL GROUPS flexible button (FLASH 80, Button #12). The following message displays: IN ITIA LIZ E V M G ROU P P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description VM Group Parameters may be initialized, setting all data fields to their original default values.
Page 393: Initialize Did-Tie Parameters
11-24 Introduction Initialize DID-TIE Parameters Programming Steps 1. Press the DID-TIE PARAMETERS flexible button (FLASH 80, Button #13). The following message displays: IN ITIA LIZ E D ID- T IE T MRS P R ESS H OLD 2. Press the HOLD button. A confirmation tone is heard. Description The DID-TIE Parameters and Timers may be initialized, setting all data fields to their original default values.
Page 394: Initialize Verified Account Code Table
Introduction 11-25 Initialize Verified Account Code Table Programming Steps 1. Press the VERIFIED ACCT CODES flexible button (FLASH 80, Button #14). The following message displays: IN ITIA LIZ E A CC T COD E S P RE SS HO LD 2.
Page 395: Initialize Isdn/Voip Parameters
11-26 Introduction Initialize ISDN/VOIP Parameters Programming Steps 1. Press the ISDN/VOIP PARAMETERS flexible button (FLASH 80, Button #15). The following message displays: IN ITIA LIZ E IS D N/ V OIP P RE SS HO LD 2. Press the HOLD button. A confirmation tone is heard. Description The ISDN/VOIP Parameters may be initialized setting all data fields to their original, default values.
Page 396 Introduction 11-27 Table 11-15: ISDN Parameter Defaults Program Flex Default Value Features Code Button (after initialization) PAGE B Maximum Number Retransmission Maximum Octets Maximum TEI ID Request Maximum XID Retransmission 3 sec T-200 01 sec Maximum TEI ID Check Message 01 sec Maximum TEI ID Request 02 sec...
Page 397: System Reset
11-28 Introduction System Reset Programming Steps If the System must be reset but not initialized: 1. Press the RESET flexible button (FLASH 80, Button #20). The following message displays: R ESE T S YS TEM P RE SS HO LD 2.
Page 398: Printing System Database Parameters
Printing System Database Parameters This chapter describes the procedures and steps necessary to print the system database parameters and various portions of the system.
Page 400: Introduction
Introduction 12-3 Introduction Print Database Parameters Programming Steps Press FLASH and dial [85]. The following message displays: PR IN T D ATAB A SE EN TER B UT TON N UMB ER Description The buttons on the key telephone are defined as shown in the following table when entering the Print Database Parameters programming area: SYSTEM CO LINE...
Page 401: Database Printing
12-4 Database Printing Database Printing Print System Parameters Programming Steps 1. Press the SYSTEM PARAMETERS flexible button (FLASH 85, Button #1). The following message displays: P RIN T SY S PAR AM P RE SS H OLD 2. To print the System Parameters database, press the HOLD button. The following message displays: P RIN T SY S PAR AM When the system finishes sending the information to the printer, a...
Page 402: System Parameters Printout
Database Printing 12-5 ----- SYSTEM PARAMETERS ---- --------------------SYSTEM FEATURES ------------- CO RING TONES ENABLED VERIFIED ACCT CODES DISABLED SYS HOLD RECALL CALL FWD DISPLAY ENABLED EXC HOLD RECALL EXTERNAL DAY RING DISABLED ATND RECALL TIMER OVERFLOW STA FWD DISABLED TRANSFER RECALL DIRECT XFER ENABLED PRESET FWD TIMER...
Page 403 12-6 Database Printing MUSIC CHANNEL[3..8] CABINET SLOT TYPE CO - ## #### ## ## ## ------- ---- ---- DT24 ATTENDANT STATIONS DTIB ## ## ## ## ## ## DTIB NONE DATE & TIME FORMAT SLIB MM/DD/YY, 12 HOURS NONE LCOB PBX DIALING CODES PRIB LCOB...
Page 404: Print Co Line Attributes
Database Printing 12-7 Print CO Line Attributes Programming Steps 1. Press the CO LINE ATTRIBUTES flexible button (FLASH 85, Button #2). The following message displays: P RIN T CO LIN ES P RE SS H OLD 2. To print data for: ALL CO Lines, press the HOLD button.
Page 405: Co Line Attributes Printout
12-8 Database Printing CO LINE ATTRIBUTES ------------------ CO 02 ------ ----- DIAL PULSE/DTMF - DTMF DIAL PULSE/DTMF - DTMF PBX/CO - CO PBX/CO - CO UNIVERSAL NIGHT ANS - ENABLED UNIVERSAL NIGHT ANS - ENABLED DISA TRK TO TRK - ENABLED DISA TRK TO TRK - ENABLED PRIVACY - ENABLED PRIVACY - ENABLED...
Page 406: Print Station Attributes
Database Printing 12-9 Print Station Attributes Programming Steps 1. Press the STATION ATTRIBUTES flexible button (FLASH 85, Button #3). The following message displays: P RIN T STATION S P RE SS H OLD 2. To print data for: All stations, press the HOLD button. A specified Station Range, enter six digits to specify the Station range (three digits for the first station and three digits for the last station in the range):...
Page 407: Station Attributes Printout
12-10 Database Printing STATION ATTRIBUTES STA 100 STA 101 PAGE ACCESS ENABLED PAGE ACCESS ENABLED DO NOT DISTURB ENABLED DO NOT DISTURB ENABLED CONFERENCE ENABLED CONFERENCE ENABLED EXEC OVERRIDE DISABLED EXEC OVERRIDE DISABLED PRIVACY ENABLED PRIVACY ENABLED SYSTEM SPEED ENABLED SYSTEM SPEED ENABLED LINE QUEUING...
Page 408: Print Co Port Parameters
Database Printing 12-11 Print CO Port Parameters Programming Steps 1. Press the CO PORT flexible button (FLASH 85, Button #4). The following message displays: P RIN T CO POR T S/ COD ES P RE SS H OLD 2. To print the CO Port parameters, press the HOLD button. The following message displays: P RIN TI NG CO P OR T When the system finishes sending the requested information to the...
Page 409: Print Exception Tables
12-12 Database Printing Print Exception Tables Programming Steps 1. Press the EXCEPT TABLES flexible button (FLASH 85, Button #5). The following message displays: P RIN T EX TAB LES P RE SS H OLD 2. To print the Except Tables, press the HOLD button. The following message displays: P RIN TI NG EX TA BL ES When the system finishes sending the requested information to the...
Page 410 Database Printing 12-13 ALLOW TABLE A SPECIAL TABLE 1 AREA CODE ------------- -------------------------------- ALLOWED OFFICE CODES SPECIAL TABLE 2 AREA CODE -------------------------------- ALLOWED OFFICE CODES SPECIAL TABLE 3 AREA CODE DENY TABLE A -------------------------------- ------------- ALLOWED OFFICE CODES SPECIAL TABLE 4 HOME AREA CODE -------------------------------- ALLOWED OFFICE CODES ALLOW TABLE B...
Page 411: Print System Speed Numbers
12-14 Database Printing Print System Speed Numbers Programming Steps 1. Press the SYSTEM SPEED flexible button (FLASH 85, Button #6). The following message displays: P RIN T SY S SP EE D N O P RE SS H OLD 2. To print the System Speed bins, press the HOLD button. The following message displays: P RIN TI NG SY S SP EED N O When the system finishes sending the requested information to the...
Page 412: Print Lcr Tables
Database Printing 12-15 Print LCR Tables Programming Steps 1. Press the LCR TABLES flexible button (FLASH 85, Button #7). The following message displays: P RIN T LCR TAB LE S P RE SS H OLD 2. To print the LCR Tables, press the HOLD button. The following message displays: P RIN TI NG LC R TAB LES When the system finishes sending the requested information to the...
Page 413 12-16 Database Printing EXCEPTION CODE TABLE DIGIT INS/DEL TABLE ---------------------- ----------------------- CODE ROUTE NO TABLE DIGITS ---------------------- -------------------- ROUTE LIST TABLE ---------------------- TIME COST CO GRP INS/DEL GRP DAILY START TIME TABLE ----------------------------------- TABLE TIME 1700 2300 #### Figure 12-7: LCR Tables Printout...
Page 414 Database Printing 12-17 WEEKLY SCHEDULE TABLE ----------------------------------- START TIME ----------------------------------- 1700 2300 #### LCR ROUTE FOR 555-1212 ----------------------------------- 6 DIGIT TABLE ----------------------------------- AREA OFFICE ROUTE CODES CODE Figure 12-7: LCR Tables Printout...
Page 415 12-18 Database Printing 3 DIGIT TABLE ---------------------- CODE LEADING 1 NON-LEADING 1 --------------------------------- 611 ## Figure 12-8: Three-Digit Tables Printout...
Page 416 Database Printing 12-19 Figure 12-8: Three-Digit Tables Printout...
Page 417 12-20 Database Printing 711 ## Figure 12-8: Three-Digit Tables Printout...
Page 418 Database Printing 12-21 Figure 12-8: Three-Digit Tables Printout...
Page 419 12-22 Database Printing 811 ## Figure 12-8: Three-Digit Tables Printout...
Page 420 Database Printing 12-23 Figure 12-8: Three-Digit Tables Printout...
Page 421 12-24 Database Printing Figure 12-8: Three-Digit Tables Printout...
Page 422 Database Printing 12-25 Figure 12-8: Three-Digit Tables Printout...
Page 423 12-26 Database Printing Figure 12-8: Three-Digit Tables Printout...
Page 424: Print Entire System Database
Database Printing 12-27 Print Entire System Database Programming Steps 1. Press the ENTIRE SYSTEM flexible button (FLASH 85, Button #8). The following message displays: P RIN T D ATA BA SE P RE SS H OLD 2. To print the entire database, press the HOLD button. The display updates to indicate what portion of the database is printing.
Page 425: Print Iclid - Did Tables
12-28 Database Printing Print ICLID - DID Tables Programming Steps 1. Press the ICLID-DID TABLES flexible button (FLASH 85, Button #9). The following message displays: P RIN T ICLID - D ID P RE SS H OLD 2. To print the ICLID-DID Table(s), press the HOLD button. The following messages display: P RIN TI NG ICLID - DID P RIN TI NG RO UT E...
Page 426 Database Printing 12-29 ICLID NAME BAUD PORT ICLID UNANSWERED CALL TABLE --------------------------- 9600 NONE ICLID TRANSLATION TABLE ICLID ANSWERED CALL TABLE ----------------------- --------------------------- NONE ENTRY ROUTE NAME NUMBER ROUTE RING ASSIGNMENTS ---------------------- NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE NONE...
Page 427 12-30 Database Printing NONE 106A NONE 107A NONE 108A NONE 109A NONE 110A NONE NONE 130A NONE NONE 150A ... and so on through 99 100A 170A 101A 102A 190A 103A 104A 210A 105A ... and so on through 252 Figure 12-9: ICLID Translation Tables Printout...
Page 428 Database Printing 12-31 DID TRANSLATION TABLE 0000045 0000046 ENTRY ROUTE NUMBER NAME 0000047 0000000 0000048 0000001 0000049 0000002 0000050 0000003 0000051 0000004 0000052 0000005 0000053 0000006 0000054 0000007 0000055 0000008 0000056 0000009 0000057 0000010 0000058 0000011 0000059 0000012 0000060 0000013 0000061 0000014 0000062...
Page 429 12-32 Database Printing 0000093 0000139 0000094 0000140 0000095 0000141 0000096 0000142 0000097 0000143 0000098 0000144 0000099 0000145 0000100 0000146 0000101 0000147 0000102 0000148 0000103 0000149 0000104 0000150 0000105 0000151 0000106 0000152 0000107 0000153 0000108 0000154 0000109 0000155 0000110 0000156 0000111 0000157 0000112 0000158...
Page 430 Database Printing 12-33 0000185 0000232 0000186 0000233 0000187 0000234 0000188 0000235 0000189 0000236 0000190 0000237 0000191 0000238 0000192 0000239 0000193 0000240 0000194 0000241 0000195 0000242 0000196 0000243 0000197 0000244 0000198 0000245 0000199 0000246 0000200 0000247 0000201 0000248 0000202 0000249 0000203 0000250 0000204 0000251...
Page 431 12-34 Database Printing 0000279 0000326 0000280 0000327 0000281 0000328 0000282 0000329 0000283 0000330 0000284 0000331 0000285 0000332 0000286 0000333 0000287 0000334 0000288 0000335 0000289 0000336 0000290 0000337 0000291 0000338 0000292 0000339 0000293 0000340 0000294 0000341 0000295 0000342 0000296 0000343 0000297 0000344 0000298 0000345...
Page 432 Database Printing 12-35 0000373 0000420 0000374 0000421 0000375 0000422 0000376 0000423 0000377 0000424 0000378 0000425 0000379 0000426 0000380 0000427 0000381 0000428 0000382 0000429 0000383 0000430 0000384 0000431 0000385 0000432 0000386 0000433 0000387 0000434 0000388 0000435 0000389 0000436 0000390 0000437 0000391 0000438 0000392 0000439...
Page 433 12-36 Database Printing 0000467 0000514 0000468 0000515 0000469 0000516 0000470 0000517 0000471 0000518 0000472 0000519 0000473 0000520 0000474 0000521 0000475 0000522 0000476 0000523 0000477 0000524 0000478 0000525 0000479 0000526 0000480 0000527 0000481 0000528 0000482 0000529 0000483 0000530 0000484 0000531 0000485 0000532 0000486 0000533...
Page 434 Database Printing 12-37 0000561 0000608 0000562 0000609 0000563 0000610 0000564 0000611 0000565 0000612 0000566 0000613 0000567 0000614 0000568 0000615 0000569 0000616 0000570 0000617 0000571 0000618 0000572 0000619 0000573 0000620 0000574 0000621 0000575 0000622 0000576 0000623 0000577 0000624 0000578 0000625 0000579 0000626 0000580 0000627...
Page 435 12-38 Database Printing 0000655 0000702 0000656 0000703 0000657 0000704 0000658 0000705 0000659 0000706 0000660 0000707 0000661 0000708 0000662 0000709 0000663 0000710 0000664 0000711 0000665 0000712 0000666 0000713 0000667 0000714 0000668 0000715 0000669 0000716 0000670 0000717 0000671 0000718 0000672 0000719 0000673 0000720 0000674 0000721...
Page 436 Database Printing 12-39 0000749 0000796 0000750 0000797 0000751 0000798 0000752 0000799 0000753 0000800 0000754 0000801 0000755 0000802 0000756 0000803 0000757 0000804 0000758 0000805 0000759 0000806 0000760 0000807 0000761 0000808 0000762 0000809 0000763 0000810 0000764 0000811 0000765 0000812 0000766 0000813 0000767 0000814 0000768 0000815...
Page 437 12-40 Database Printing 0000843 0000890 0000844 0000891 0000845 0000892 0000846 0000893 0000847 0000894 0000848 0000895 0000849 0000896 0000850 0000897 0000851 0000898 0000852 0000899 0000853 0000900 0000854 0000901 0000855 0000902 0000856 0000903 0000857 0000904 0000858 0000905 0000859 0000906 0000860 0000907 0000861 0000908 0000862 0000909...
Page 438 Database Printing 12-41 0000937 0000969 0000938 0000970 0000939 0000971 0000940 0000972 0000941 0000973 0000942 0000974 0000943 0000975 0000944 0000976 0000945 0000977 0000946 0000978 0000947 0000979 0000948 0000980 0000949 0000981 0000950 0000982 0000951 0000983 0000952 0000984 0000953 0000985 0000954 0000986 0000955 0000987 0000956 0000988...
Page 439: Print Directory Dial Table Parameters
12-42 Database Printing Print Directory Dial Table Parameters Programming Steps 1. Press the DIRECTORY DIAL TABLE flexible button (FLASH 85, Button #10). The following message displays: P RIN T D IR - D IAL P RE SS H OLD 2. To print the Directory Dialing Table parameters, press the HOLD button.
Page 440: Directory Dialing Table Printout
Database Printing 12-43 NAME Figure 12-11: Directory Dialing Table Printout...
Page 441: Print Hunt Group Parameters
12-44 Database Printing Print Hunt Group Parameters Programming Steps 1. Press the HUNT GROUPS flexible button (FLASH 85, Button #11). The following message displays: P RIN T H U NT G R OU P P RE SS H OLD 2. To print data for Hunt Group Parameters, press the HOLD button. The following message displays: P RIN TI NG HU N T G ROU P When the system finishes sending the requested information to the...
Page 442: Print Acd / Ucd Group Parameters
Database Printing 12-45 Print ACD / UCD Group Parameters Programming Steps 1. Press the ACD* or UCD GROUPS flexible button (FLASH 85, Button #12). The following message displays: P RIN T ACD G RO UP P RE SS H OLD 2.
Page 443: Print Voice Mail Group Parameters
12-46 Database Printing IQ Thrshold Wrapup Time Overflow Timer Call Factor ACD Timers ------------------------------------------------------------------------------------------ ----------------- RING MIT OVER WRAP NAT NAR FRT 300 5 Announcement Table --------------------------------- Table Type Index Time ACD SMDR Repor ting -------------------------------- CO ICM EVT I/O BAUD 9600 Figure 12-13: ACD Group Parameters Printout Print Voice Mail Group Parameters...
Page 444: Voice Mail Group Parameters Printout
Database Printing 12-47 Description The Print Voice Mail Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. When printing the VM Group Parameters, the following data prints: Voice Mail Group Parameters Voice Mail Outpulsing Table (including the disconnect table)
Page 445: Print Did-Tie Parameters
12-48 Database Printing Print DID-TIE Parameters Programming Steps 1. Press the DID-TIE PARAMETERS flexible button (FLASH 85, Button #14). The following message displays: P R INT D ID / TIE TM RS P R ESS H OLD 2. To print the DID-TIE Parameters, press the HOLD button. The following message displays: P R INT IN G D ID / TIE TMR S When the system has finished sending the requested information to...
Page 446: Print Verified Account Codes
Database Printing 12-49 Print Verified Account Codes Programming Steps 1. Press the VERIFIED ACCT CODES flexible button (FLASH 85, Button #15). The following message displays: P RIN T ACCT COD ES P RE SS H OLD 2. To print the VERIFIED ACCT CODES, press the HOLD button. The following message displays: P RIN TI NG ACCT COD ES When the system finishes sending the requested information to the...
Page 447: Print Isdn Parameters
12-50 Database Printing Print ISDN Parameters Programming Steps 1. Press the ISDN PARAMETERS flexible button (FLASH 85, Button #16). The following message displays: P R INT IS DN TMR S P R ESS H OLD 2. To print the ISDN Parameters, press the HOLD button. The following message displays: P R INT IN G ISD N T MRS When the system has finished sending the requested information to...
Page 448 Index Numerics Automatic/Manual Operation 2-76 11 Digit Number Plan 3-59 3-Digit Area/Office Code Table (LCR) Background Music 2-27 10-8 Barge-In Warn Tone 2-34 6-Digit Office Code Table (LCR) 10-9 Baud Rate Assignments 2-67 911 Feature 2-42 Baud Rate Display 2-74 911 Trunk 3-18 ICLID 5-7 PC/ACD 6-23...
Page 449 March 2001 CO Direction 3-16 Deny Table 9-12 CO Line Dial Pulse Parameters 3-38 Group Queuing 2-88 DID Collect Timer 3-36 DID Digits 3-39 Identification Display 3-14 DID Incoming Signaling 3-40 Initializing Attributes 11-9 DID Phone Number 3-49 Printing Attributes 12-7 DID/TIE Signaling 3-17 Ringing Assignments 3-12 DID-TIE Parameters...
Page 450 March 2001 Enable/Disable (ICLID) 5-6 Programming (ACD) 6-3 Enable/Disable (PC/ACD) 6-21 Programming (UCD) 7-3 Enhanced 911 2-43 Guaranteed Erasing a DID Table Entry 3-50 Message Timer 6-17 Exception Code Table (LCR) 10-10 RAN Announcement (ACD) 6-10 Exception Tables Guard Timer 3-34 Initializing 11-15 Printing 12-12 Programming 9-3...
Page 451 March 2001 In-Use Hold (I-Hold) 2-54 Maximum Octets 3-62 ISDN Parameters Message Initializing 11-26 Callback - DSS/BLF 2-48 Printing 12-50 Interval Timer (ACD) 6-15 ISDN Programming Interval Timer (UCD) 7-8 Page A 3-52 Wait / VM Button 2-48 Page B 3-60 Wait Reminder Tone 2-12 ISDN Programming - Page B 3-60 Minor Alarm 3-74...
Page 452 March 2001 Overflow Timer Pulse Dial Inter-Digit Timer 2-21 ACD 6-12 UCD 7-9 Queued CO Ringing 2-52 Page Warning Tone 2-27 Paging Recall CO Ringing 2-52 Access 4-4 Red Alarm 3-71 Time-Out Timer 2-10 Release Timer 3-33 Zone(s) 4-29 Reminder Ring Timer 2-16 Pause Timer 2-8 Repeat Redial Timer 2-19 PBX Dialing Codes 2-64...
Page 453 March 2001 Station Attributes - Initializing 11-11 Attributes - Page A 4-3 Alarm Programming 3-67 Attributes - Printing 12-9 Collect Timer 3-37 Attributes - Programming 4-1 Dial Tone 3-23 Attributes (Page B) 4-16 Incoming Signaling 3-40 Day Class of Service (COS) 4-25 Ringback 3-23 Hunting Assignment 2-85 Signaling Type 3-21...
Page 454 March 2001 Printing Group Parameters 12-46 Programming 8-3 Voice Mail ID Translation 4-37 Weekly Night Mode Schedule 2-75 Weekly Schedule Table (LCR) 10-17 Wink Timer 3-32 Yellow Alarm 3-70 Zap Tone 4-14...
Page 455 viii March 2001...
Page 456 ’r e t a l k i n g t e c h n o l o g y www.vodavi.com 2000 Voda vi Technology, Inc. © VODAVI is a registered tra dem a rk of Voda vi Technology, Inc. 8050-13...

This manual is also suitable for:

Starplus triad 3 Starplus triad 2

Vodavi STARPLUS Triad 1 System Programming Manual

Quick Links

Related Manuals for Vodavi STARPLUS Triad 1

Summary of Contents for Vodavi STARPLUS Triad 1