Wrap-Up Timer - Vodavi STARPLUS STSe Operation Manual

4-14
Uniform Call Distribution

Wrap-up Timer

Description
After completion of a UCD call (on-hook) the agent is not subjected to another UCD call for
the duration of the Wrap-up Timer, allowing the agent to finish call related work or access
other facilities. This lets agents remove themselves from the group (e.g., DND, Call Forward)
or originate another call. This timer feature is programmable for each UCD Group in the
system.
An agent that wants to override the Wrap-up Timer and immediately go back into an
available UCD status can use a preprogrammed WRAP-UP END flexible button.
The Wrap-up End Button flash rate is the rate at which your flexible button flashes when you
end a call until the UCD Wrap-up Timer setting expires or until you press the Wrap-up End
Button. This flash rate can be programmed to 29 different options identified in the Flash Rate
table. This enables the programmer to customize the key system configuration to desired
flash rates.
The UCD Wrap-up Timer setting is variable from 000-999 seconds.
Programming Steps
To program the UCD Wrap-up Timer setting:
1. Press FLASH and dial [61].
2. Enter the UCD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the WRAP-UP TIMER flexible button (FLASH 61, Button #4). The following message
displays:
5. Enter a valid number on the dial pad which corresponds to 0-999 seconds (0=disable).
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... UCD Wrap-up Timer is set for four seconds.
To program the Wrap-up End Button flash rate:
1. Press the WRAP-UP END BTN flexible button (FLASH 07, Button #20).
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options (refer to
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... The Wrap-up End Button flash rate is set for a Red 120 ipm Flutter (11).
STARPLUS STSe - Programming & Operations Manual
W R AP -UP
0 0 4
W R AP EN D BTN
RED 120 IPM FLUT TER
Table 2-16 on page 2-163).
Uniform Call Distribution
000-999
00-28
August 2005