Troubleshooting - Vodavi STARPLUS STSe Operation Manual

D-54
Hard Drive-Based Voice Mail

Troubleshooting

Technical Support
Running Diagnostics on the Hard Drive-based Voice Mail ...
If you experience any problems with the voice mail system, the best way to diagnose the
system is to connect a monitor and USB mouse and USB keyboard directly to the Hard Drive-
based Voice Mail card. This will allow you to watch the the data generated by the different
voice mail applications more closely, and help to isolate where the problem appears.
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The colors and images on the PC monitor may appear blurry unless you change the
monitor's resolution to: 1024 X 768.
Adding a USB Modem to the In-skins Device ...
In addition to the device you are connecting, you will also need a powered USB hub, USB
mouse, USB keyboard, and VGA display. It is suggested that you use a D-Link DUB-H4 hub.
You will also need a method for getting the new device's drivers to the inskins system. You
can use a USB thumb-drive or a network shared drive/folder.
Complete the following steps:
1. Connect the powered hub to the Inskins card.
2. Connect a monitor to the In-skins device.
3. Connect a USB keyboard and mouse through the USB hub.
4. Make sure you have video, keyboard and mouse control of the in-skins device.
5. In this order, shutdown Process-Monitor, PathFinder and DataServer.
6. Open up a DOS window and execute the following command:
ewfmgr c: -commit
This command tells the system to retain any changes made to the operating system
configuration.
7. Using a PC and a USB thumbdrive or a network share, copy the new USB device drivers or
installation files to a new folder on the D: drive.
8. Follow the directions for the USB device to install it. Assume you are installing on XP
Professional.
9. Once the device has been installed, you should restart the in-skins device so that all of the
configuration changes can be written to the hard drive.
10. Once the system has rebooted, test the new device. If new changes need to be made,
make sure you re-run the "ewfmgr c: -commit" command to make them permanent
before rebooting.
For more information on managing devices on in-skins, see the FAQ on device management.
STARPLUS STSe - Programming & Operations Manual
For the USB to serial port adapters, you should connect them directly to the
USB port on the InSkins card. If they are connected to the USB hub, then the
system will not detect them on reboot. You should connect USB mouse,
keyboard and modems to the hub.
Programming the Voice Mail System
August 2005