Menu Options - Vodavi STARPLUS STSe Operation Manual

D-26
Hard Drive-Based Voice Mail
CLASS OF SERVICE Options
- AUTO-ATTENDANT, cont'd -
Hold Interval, secs
Call Queuing
Screen Record Length, secs
Play Call Source
Transfer Prefix
Transfer Postfix

Menu Options

A menu is essentially a list of actions that is executed through touch-tone keys. For example,
"For sales, press [4]. For support, press [5]. For administration, press [6]...". A menu can
perform up to 13 actions, with each action corresponding to a key on a standard telephone
keypad (including # and ), plus 1 action as a time-out.
An action is a set of instructions selected from the Menu Action List. It tells the system how to
respond when a specific key is pressed. Actions can be linked to other modules (transfer calls
to extensions via auto attendant), or perform a special feature (play a pre-recorded message).
To Add a New Menu:
1. Under the Menus directory, click "Add New Menu" .
2. Enter the name you want to link to this Menu.
3. Then enter a general description that will identify the Menu.
4. To use another Menu as a TEMPLATE, select a menu number listed in the dropdown box.
This option will copy over all Menu settings to the new Menu for easier editing.
To Delete a Menu:
1. Under the Menus directory, click "Delete Menu" .
2. Click in the "Menu Name" field, then click the dropdown arrow to display other Menus.
3. Select the Menu you want to remove, then click the DELETE button.
4. When the "Delete Menu" window displays, click YES to confirm this action.
Editing the Menu List
Double-click on "Menu List" and select the desired menu. These multi-level menus are used
to direct users and callers to information, assist them in performing tasks, and guide them in
their use of the system.
STARPLUS STSe - Programming & Operations Manual
Programming the Voice Mail System
This setting (related to Call Holding) determines how long the voice mail
system will wait before retrying a busy extension. For example ... if the
voice mail system attempts to ring a busy extension, and if the hold
interval is set to 10 seconds, it will retry the extension every 10 seconds
until a connection is made or until it reaches its retry limit. The time is
measured in seconds, with a maximum interval of 999 seconds.
This option allows multiple calls to be placed on hold for a single
extension. Turning this on causes the voice mail system to hold the calls in
a queue until they are answered. Queued calls are answered in the order
they are received.
This option determines the amount of time in which a caller must respond
with a name when prompted to do so through Call Screening. The time is
measured in seconds, with a maximum interval of 999 seconds.
Checking this means that, if a message is left in a mailbox to where the
extension was forwarded, the originally dialed extension is identified at the
start of the message. Leaving this unchecked omits the identifier of the
originally dialed extension.
The dial sequence entered before dialing an extension number.
The dial sequence entered after dialing the extension number.
Description
August 2005