Alternate Ucd Group Assignments; Incoming Co Direct Ringing - Vodavi STARPLUS STSe Operation Manual

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Uniform Call Distribution

Alternate UCD Group Assignments

An Alternate UCD Group can be programmed so that if no station in a group is available, the

alternate group is checked for an available station. This provides a way to chain or link UCD

Groups together.

Programming Steps

To establish an Alternate UCD Group:

1. Press FLASH and dial [60].

2. Enter the UCD Group number (550-565) on the dial pad.

3. Press HOLD. A confirmation tone sounds and the display updates.

4. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2).

5. Enter another UCD Group number to designate the Alternate UCD Group.

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

To delete an Alternate UCD Group:

1. Press [#].

2. Then press the HOLD button.

CO Lines can be programmed to ring directly into a UCD group. When all agents are busy and

RAN is enabled, the system answers the caller and presents the Primary Recorded

Announcement automatically.

STARPLUS STSe - Programming & Operations Manual

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Uniform Call Distribution

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