User Operations; How To Use The Voice Mail System; Getting Started - Vodavi STARPLUS STSe Operation Manual

C-44
Flash-Based Voice Mail

User Operations

This section explains how to operate the Flash-based Voice Mail features.

How to Use the Voice Mail System

The system is programmed to respond when any of the 12 telephone keys are pressed. If
no key is pressed in response to a prompt, the system assumes the caller is confused.
The system repeats the caller's options. If there is still no response, the system
automatically transfers an external caller to an attendant, or politely disconnects a user
from the call.
The system counts the number of errors (incorrect key presses) that a caller makes. If the
count exceeds a certain number (usually 3) the caller is politely disconnected. The system
does this to allow as many callers on the system as possible.
[ ]Key
*
Use the [ ] key to perform the following functions:
Cancel what you are doing.
Skip personal greetings and introductory prompts. (It gets you directly to the recording
tone.)
Return to the previous menu, while listening to a prompt.
Disconnect, when at the Main Menu.
[#] Key
Use the [#] key to perform the following functions:
Complete a step.
Send a message.
Skip a message.
Denote the end of a variable-length number, such as a password (this keeps the system
from having to wait to determine if you are finished entering digits).

Getting Started

Setting Up Your Mailbox
You need the following information from your system administrator to set up your mailbox:
the number to reach the voice mail system, your mailbox number, and your temporary
password. After you have this information, follow these steps:
1. Call the voice mail system: ______ (for example, dial 440).
2. If you hear the system greeting, press [#], then enter your mailbox number.
3. When asked for your temporary password, enter ____ (for example, 0000).
4. Press [3] for Mailbox Options.
5. Press [2] for Passwords.
STARPLUS STSe - Programming & Operations Manual
User Operations
August 2005