Vodavi Starplus STS User Manual
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Station

User Guide

Including Attendant Features

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Summary of Contents for Vodavi Starplus STS

  • Page 1: User Guide

    Station User Guide Including Attendant Features...
  • Page 2 STARPLUS STS Telephone Systems Station User Guide December, 2002 - Issue 1.0 P/N: 3552-00...
  • Page 3 VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
  • Page 4: Fixed Feature Buttons

    Vodavi Telephone Systems Quick Reference Card FIXED FEATURE BUTTONS • MSG (MESSAGE WAIT) Button -- Allows you to initiate a message waiting indication at stations • CAMP ON Button -- Enables you to alert a busy that are busy, unattended, or in Do Not Disturb.
  • Page 5 Quick Reference Card Vodavi Telephone Systems PLACING AN OUTSIDE LINE ON HOLD To transfer a call using Directory Dialing • If your system is programmed for Exclusive 1. Press the TRANS button. Hold Preference, press the HOLD button once 2. Dial Directory Dial Code [680], for Exclusive Hold or twice for System Hold.
  • Page 6: Table Of Contents

    December, 2002 Contents About This User Guide.............. 1 911 Alert..................2 Account Codes ................. 3 Using Account Codes............3 Verified Account Codes..........3 Account Codes - Traveling COS (Verified) ....4 Answering Machine Emulation .......... 5 Notification Methods ............5 Attendant Features..............
  • Page 7 December, 2002 Call Pickup.................. 28 Directed Call Pickup ............28 Group Call Pickup............. 29 Call Transfer ................30 Executive/Secretary Transfer ........30 PBX/Centrex Transfer............30 Screened Transfer ............31 Transfer Search..............31 Unanswered CO Call Transfer ........32 Unscreened Transfer ............32 Caller ID Display ...............
  • Page 8 December, 2002 Intercom ..................51 Using an Intercom Button ..........51 Answering an Intercom Call ......... 52 Intercom Transfer............. 52 Intercom Calls..............53 Keyset Mode................54 Last Number Redial..............55 LCR Operation................56 Loop Key ..................57 Mailbox Buttons............... 57 Message Wait ................
  • Page 9 December, 2002 Release Button................72 Redial ................... 72 Last Number Redial ............72 Save Number For Redial ..........73 Redial a Saved Number..........73 Repeat Redial ..............73 Ring Down / Hot Line / Off-Hook Preference ....74 Ring Tone ................... 76 School Zone................
  • Page 10 December, 2002 Worksheets ................95 Flexible Button Programming Worksheet ....95 Speed Dial Bin Programming Worksheet....95 Default Numbering Plan ............96...
  • Page 11 December, 2002 Digital Telephone Features FLASH TRANS SPEED CONF CAMP ON MUTE OPER HOLD ON/OFF VOLUME Digital Key Telephone Buttons Number Feature Description Display Displays information about telephone status, dialing directories, and text message information. Message Programmable indication for Ring Line, Indicator Voice Mail, Message Wait, or handset operation.
  • Page 12 December, 2002 Digital Key Telephone Buttons Number Feature Description Flexible Button Used to access outside lines or access Keys call-handling features. MSG Key Used for Auto-CallBack to a phone that has left a text message or to access voice messages. FWD Key Used to forward your calls to another station or voice mail.
  • Page 13 » » » » » » » » N O T E S » » » » » » »...
  • Page 14: About This User Guide

    A B O U T T H I S U S E R G U I D E The features described in this User Guide apply to Vodavi Digital and Vodavi Single Line Telephone Systems. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access.
  • Page 15: 911 Alert

    911 Alert 911 Alert Any station user or attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed.
  • Page 16: Account Codes

    Account Codes Account Codes Using Account Codes Prior to placing, or during, an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed). If account code is less than 12 digits, an [ ] must be entered to return to the call.
  • Page 17: Account Codes - Traveling Cos (Verified)

    Account Codes To enter an Account Code during a call: 1. Depress the hookswitch momentarily. Call is placed on executive hold while you enter your account code. 2. Dial [627]. 3. Dial the account code. If the account code contains fewer than 12 digits, dial [ to automatically return to the call.
  • Page 18: Answering Machine Emulation

    Answering Machine Emulation Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller.
  • Page 19 Answering Machine Emulation Speaker Mode The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid green. When the station is monitoring the caller in VM, the display shows. S CR E E N IN G M M M DD Y Y H H : M M am MAILBOX Options...
  • Page 20: Attendant Features

    Attendant Features Attendant Features If your station is designated as the attendant station, the following features are available to assist you in efficiently operating your telephone. Attendant Clear Alarm The attendant can dial feature code [606] to clear any T-1 alarm. This function does not clear the condition, only the display.
  • Page 21: Attendant Custom Message

    Attendant Features Attendant Custom Message Program the ten custom messages for system-wide use at the first Attendant station as follows: 1. Dial the Custom Message program code [694] on the dial pad. The following message displays: E N T E R M S G N O M M M D D Y Y H H :M M a m 2.
  • Page 22: Attendant Day/Night/Special

    Attendant Features Attendant Day/Night/Special The system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant station user can press their DND button or a Soft Key to place the system into Night Mode. The Night Service feature provides a means to put the system in night mode or remove the system from night mode from any keyset, providing the system was put in night mode by the night service feature...
  • Page 23: Attendant Directory List Programming

    Attendant Features Attendant Directory List Programming The Attendant can program up to 200 names in the directory list. When the directory list is accessed by any display telephone user, the system displays the name associated with a speed dial number so when the desired name is shown, the user may then have the system dial the number.
  • Page 24 Attendant Features 3. Enter the 3- or 4-digit station intercom number. 4. Press the MUTE button. 5. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered. Other Codes A - 21 D - 31 D - 31...
  • Page 25 Attendant Features Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: 1. Enter desired three-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.
  • Page 26: Attendant Disable Outgoing Co Line

    Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: 1. Enter desired 3-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.
  • Page 27: Attendant Override

    Attendant Features Attendant Override When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party.
  • Page 28: Attendant Speed Dial - System Storing

    Attendant Features Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. 1. Press SPEED once, then press the desired outside line key, -or- Press SPEED twice to select an outside line automatically.
  • Page 29: Attendant Unavailable

    Attendant Features Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls. To activate Unavailable Mode: As the (first programmed) Attendant …...
  • Page 30: Background Music (Optional)

    Background Music (Optional) Background Music (Optional) To activate Background Music,either: 1. Dial [632] or press the preprogrammed BGM flexible button, then enter [1] on the keypad. -or- Use the Soft Key’s BGM option as a toggle. 0 : OF F 1 : CH -1 M M M DD Y Y H H :M M a m...
  • Page 31: Call Back

    Call Back Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. To leave a Call Back request when a number is busy: 1.
  • Page 32: Call Coverage

    Call Coverage Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. To assign a Call Coverage Button: 1.
  • Page 33: Call Forward

    Call Forward The following message displays after the call is answered. C A LL F O R S TA X X X X F R O M S TA Y Y Y Y H H :M M a m SINGLE LINE TELEPHONE This feature can cover SLT extensions, however an SLT cannot perform the call coverage function.
  • Page 34: Call Forward - External (Off-Net)

    Call Forward To remove Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Either press the FWD button, dial [640] or [662], or use the Soft Key’s CLR-FWD option. A confirmation tone sounds and the FWD LED extinguishes. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as the Digital Telephone, except there is no FWD button or Soft Keys.
  • Page 35: Call Forward - Follow Me

    Call Forward Call Forward - Follow Me The Follow Me feature lets a user who is away from their station, activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, UCD, Hunt Groups, any other station in the system, or to an off-net location.
  • Page 36 Call Forward To establish Follow Me Call Forwarding (off-site location): 1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. 2. Dial the Follow Me Forward code [642] on the dial pad. 3.
  • Page 37: Call Park

    Call Park Call Park Call Park - Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Intercom calls and CO line calls can be placed into the stations’...
  • Page 38: Call Park - Station

    Call Park 4. Depress the hookswitch momentarily. An intercom dial tone will sound. 5. Dial [438]. The first call is returned and the second call will be placed into personal park. The user can alternately connect to the other call by doing a hook flash and dialing [438] as many times as necessary.
  • Page 39: Call Park - System

    Call Park While connected to an outside line: 1. Press the TRANS button. 2. Dial [439] + [XXX] (XXX = station number). -or- 1. Press the TRANS button. 2. Press the preprogrammed CALL PARK (Station) button. 3. Dial [XXX] (XXX = station number). To retrieve a Call Park (Station) call: Dial [#6] + [XXX] while at any telephone in the system, including the initiator’s.
  • Page 40 Call Park To consult, page, or call an internal party while connected to an outside line: 1. Press the TRANS button, or press the CALL PARK flexible button. The caller will be put on hold. 2. Dial the parking location (430 to 437), or press the preprogrammed CALL PARK flexible button.
  • Page 41: Call Pickup

    Call Pickup Call Pickup A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure. A station can pickup a call ringing to an unattended station within the same UCD group by using the Group Call Pickup Procedure.
  • Page 42: Group Call Pickup

    Call Pickup Group Call Pickup To create a Pickup Button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button. 3. Dial #0. To use Group Call Pickup: 1. Lift the handset or press the ON/OFF button. 2. Dial [#0] on the dial pad, -or- Press preprogrammed PICKUP button to connect to calling party.
  • Page 43: Call Transfer

    Call Transfer Call Transfer Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station, a UCD Group, or a Hunt Group. Executive/Secretary Transfer If you are designated the Executive station and your phone is busy or in DND, all calls will be routed to the Secretary...
  • Page 44: Transfer Search

    Call Transfer Screened Transfer To conduct the transfer, while connected to an outside line: 1. Press the station button where call is to be transferred (if programmed on your telephone) or press TRANS and dial station number. The called extension signals according to the intercom signal switch position.
  • Page 45: Unanswered Co Call Transfer

    Caller ID Display Unanswered CO Call Transfer While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station: 1. If on another call, place the current call on hold and replace the handset or press ON/OFF. 2.
  • Page 46: Caller Id Display (Unanswered Calls)

    Caller ID Display Caller ID Display (Unanswered Calls) An Unanswered Call Management Table with 100 system-wide entry capacity is maintained in the system. The calling number/ name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.
  • Page 47: Caller Id Name/Number

    Caller ID Name/Number Caller ID Name/Number This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed.
  • Page 48: Calling Station Handsfree Mode Override

    Calling Station Handsfree Mode Override Calling Station Handsfree Mode Override This feature enables a calling station to override a called station’s T intercom setting. When placing a call to a station and handsfree is desired: 1. Dial [7#] on the dial pad. 2.
  • Page 49: Camp On

    Camp On Camp On A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button.
  • Page 50: Co Line - Access

    CO Line - Access SINGLE LINE TELEPHONE To alert a busy station of your call: 1. Briefly depress and release the hookswitch. 2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call. To answer a call that is waiting (while on a CO line call): 1.
  • Page 51: Co Line Queue

    CO Line Queue CO Line Queue If you wish to be placed on a waiting list for an outside line to become available: 1. Press desired busy OUTSIDE LINE button, -or- Press the POOL button. (A busy tone will sound.) 2.
  • Page 52: Conference

    Conference Conference Conference Combinations Only stations that have conference enabled can institute a conference. Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established.
  • Page 53 Conference To exit a Conference (controller only): For a Single-line conference … 1. Press the ON/OFF button to ON. 2. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … 1. Press the HOLD button to place outside parties on hold. The Hold Timer starts.
  • Page 54 Conference To terminate a party during a Conference call: 1. Press the line button of the party you wish to drop. 2. Replace the handset or press the ON/OFF button. 3. Lift the handset or press the ON/OFF button. 4. Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station:...
  • Page 55: Dial-By-Name

    Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing.
  • Page 56: Directory Dial

    Directory Dial Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table.
  • Page 57 Directory Dial 3. The alphabet is represented on the keypad as shown: A B C D E F A = 2 G H I J K L M N O B = 22 C = 222 P Q R S T U V W X Y Z O P E R...
  • Page 58: Do Not Disturb

    Do Not Disturb To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2. Dial the Directory Dial Code [680] on the dial pad, -or- Press the flexible button programmed for directory dialing. 3. Press the digit associated with the person’s name and when it displays, press SPEED to automatically dial the destination station.
  • Page 59 Do Not Disturb To remove Do Not Disturb: Press preprogrammed DND button, -or- Use the Soft Key’s DND option, -or- Dial either [631] or [662]. The button LED will extinguish and DND is cancelled. To activate One-time Do Not Disturb: Press the preprogrammed DND button while you are off-hook and connected to a CO line or intercom call.
  • Page 60: Executive Override

    Executive Override Executive Override Use of this feature when the executive override warning tone is disabled may be a violation of Federal, State or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature. Executive Override allows stations designated as “Executive”...
  • Page 61: Flexible Button Programming

    Flexible Button Programming Flexible Button Programming To program a flexible button (to use feature codes): 1. Press SPEED twice. 2. Press the button to be programmed (must be programmed in database as a flexible button). 3. Dial the desired code. A confirmation tone will sound. (Refer to the “Default Numbering Plan”...
  • Page 62: Group Listening

    Group Listening Group Listening All digital key stations have a built-in speakerphone. You can use the speaker to monitor a call while using the handset to consult with the outside party. This enables other people in the room to listen to both parties in the conversation. To activate Group Listening: While conversing on the handset, press the ON/OFF button.
  • Page 63 Headset Mode The LED will light steady. While Headset mode is active, the ON/OFF button activates the headset and disables speakerphone and intercom call announce operation at your station. To install the headset, see the Installation Manual. To deactivate Headset Mode: Dial [634] on the dial pad, -or- Press the preprogrammed HEADSET MODE button.
  • Page 64: Intercom

    Intercom Intercom Using an Intercom Button To program a Flexible Button as an Intercom Button: 1. Press the SPEED button twice. 2. Press the desired flexible button to program. 3. Dial [645] on the dial pad. A confirmation tone will sound. If an error was made during entry, an error tone will sound.
  • Page 65: Answering An Intercom Call

    Intercom Answering an Intercom Call Depending on the position of your intercom button signal switch, answer the intercom call as indicated: H Mode (No LED) Handsfree Mode -- You will hear three bursts of tone and an announcement. Reply handsfree or lift handset for privacy. P Mode (LED Flashing) Privacy Mode -- You will hear three bursts of tone and a one-way announcement.
  • Page 66: Intercom Calls

    Intercom Intercom Calls To place an Intercom Call: 1. Press the DSS button of the party to be called (if programmed at your phone), -or- Dial the extension number. Dialing a number in the numbering plan activates the telephone automatically. (You will hear ringing if the called station is in the T mode;...
  • Page 67: Keyset Mode

    Keyset Mode SINGLE LINE TELEPHONE To place an intercom call: 1. Lift the handset. 2. Dial the intercom number. You will hear ringing if the called station is in the “T” answering mode or two bursts of tone if the called station is in the “H” or “P” modes. 3.
  • Page 68: Last Number Redial

    Last Number Redial At an idle station: 1. Dial the Keyset Mode code [648] on the dial pad, -or- Press the preprogrammed KEYSET MODE button, the following displays: I NAC TI V E 2400 M O DE = S AVE = H OL D B AU D= # 2.
  • Page 69: Lcr Operation

    LCR Operation The system automatically selects the original line used to place the call and redials the last number dialed. If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line.
  • Page 70: Loop Key

    Loop Key CO Line Queue Cancel To cancel a Call Back Request: 1. Dial the CO Line Queue Cancel code [626] on the dial pad. 2. Replace the handset or press the ON/OFF button. Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button.
  • Page 71: Message Wait

    Message Wait To use a mailbox button: The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to the VM port by the telephone system. Message Wait Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system.
  • Page 72: Modem

    2. Dial [663]. The station that left message will ring. Modem Voice Mail Modem Access You can program Vodavi voice mail systems using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498.
  • Page 73: Mute

    Mute Mute Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset. Pressing the illuminated MUTE button again reactivates the microphone. To disable the microphone: 1.
  • Page 74: Night Service

    Night Service To erase your name: 1. Dial [690] on the dial pad. 2. Press the SPEED button to complete the erasing process. SINGLE LINE TELEPHONE To create your name: 1. Dial [690] on the dial pad. 2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad.
  • Page 75: Off-Hook Voice Over (Ohvo)

    Off-Hook Voice Over (OHVO) Off-Hook Voice Over (OHVO) While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays.
  • Page 76 Off-Hook Voice Over (OHVO) The calling OHVO station is not connected or able to hear the called station’s conversation (connection only allows calling station to transmit to the called station). The calling station is placed in a one-time DND mode upon initiating the Voice Over. One-Time DND cannot be toggled during the OHVO call.
  • Page 77: Outside Calls

    Outside Calls Outside Calls Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD once for Exclusive Hold or twice for System Hold. -or- If System Hold Preference is programmed, press HOLD once for System Hold or twice for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring.
  • Page 78: Paging

    Paging Paging If you are given the ability to make page announcements: 1. Lift the handset or press the ON/OFF button. 2. Dial a three-digit paging code, -or- 3. Press the preprogrammed PAGING flexible button. -or- Use the Soft Key’s ALLPG IN or ALLPG EX options (versus codes 709 or 761) when in an idle condition.
  • Page 79: Paging - Meet Me

    Personalized Messages Paging - Meet Me To request another party meet you on a page: 1. Dial the desired three-digit paging code. 2. Request the party to meet you on the page. 3. Do not hang up; wait for the requested party to answer. To answer a Meet Me Page: 1.
  • Page 80: Custom Messages

    Personalized Messages To cancel a pre-assigned message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace the handset. The DND button LED will extinguish. Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station.
  • Page 81: Date And Time Entry Messages

    Personalized Messages To use a unique custom message: 1. Dial [633] on the dial pad. -or- Press a preprogrammed PERSONAL MESSAGES button. 2. Dial a valid message number (18-20) for the desired custom message. To cancel a custom message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.
  • Page 82 Personalized Messages 3. Enter the date/time on the dial pad as shown: Other Codes A - 21 D - 31 D - 31 B - 22 E - 32 E - 32 1 = 1# 8 = 8# “ = 01 * = *# C - 23 F - 33...
  • Page 83: Scrollable Canned Messages

    Personalized Messages Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [ ] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD.
  • Page 84: Personal Messages Flexible Button

    Personalized Messages To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code [633] onto a flexible button to speed access to select and use messages.
  • Page 85: Pbx/Centrex Codes On A Flex Button

    PBX/Centrex Codes on a Flex Button PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: 1. Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ ] , and [#] commands (refer to “Speed Dial”...
  • Page 86: Save Number For Redial

    Redial Save Number For Redial If you wish to save the last number you dialed,either: 1. After placing an outside call, keep the handset off-hook. 2. Press the SPEED button twice, -or- Use the Soft Key’s STORE NO option. Redial a Saved Number To dial a number that was saved for redial, either: Press the SPEED button, then press the [ ] key.
  • Page 87: Ring Down / Hot Line / Off-Hook Preference

    Ring Down / Hot Line / Off-Hook Preference To activate a redial: Press the preprogrammed REDIAL flexible button, -or- Press the ON/OFF button, -or- Lift the handset, the line will be seized and number is dialed. If you receive a busy/no answer, you may repeat the step to activate another redial.
  • Page 88 Ring Down / Hot Line / Off-Hook Preference While Off-Hook Preference is enabled, you may access internal intercom dial tone as follows: 1. Press the preprogrammed ICM button, -or- Dial your intercom number. (Do not lift the handset or press the ON/OFF button before dialing intercom number.) The LED will light steady and an intercom dial tone will sound.
  • Page 89: Ring Tone

    Ring Tone Ring Tone To select a distinctive ring tone for a station: 1. Dial the Ring Tone program code [695] on the dial pad. The following message displays: E N TE R R I NG TO NE S 00-36 X X P R E S S S P E E D T O S AV E 2.
  • Page 90: School Zone

    School Zone School Zone Description The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination. Call forwarding types include All Call Forward, No Answer Call Forward, Busy Call Forward, and Busy / No Answer Call Forward.
  • Page 91 School Zone To view call forwarding status of Classroom telephones: 1. The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#]. A confirmation tone sounds and the LCD updates to show one of the following displays: C LA S S R O O M S TATU S CL A S S R O OM S TATU S B S Y F W D TO X XX X...
  • Page 92: Software Version

    Software Version Software Version The current system software version can be viewed. The display shows the version number and level of software. To view the Software Version Display: Dial the S/W Display code [605] on the dial pad. The top line of the LCD shows the engineering version of the software.
  • Page 93: Speed Dial

    Speed Dial Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000-9019). Telephone numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and non-display characters. A pause is automatically inserted after a flash. To use speed dial: 1.
  • Page 94 Speed Dial 4. Dial the desired telephone number and include these special codes: TRANS -- Initiates a Pulse-To-Tone switchover. HOLD -- Inserts a Pause. FLASH -- Inserts a Flash into the speed number. TRANS -- When used as the first entry in the speed bin, this inserts a non-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed.
  • Page 95: System Speed Dial Access

    Station/Port Fixed Number To store speed dial numbers: 1. Lift the handset. 2. Dial [661] on the dial pad. 3. Dial desired station speed number (9000-9019). 4. Dial the telephone number to store. 5. Briefly press and release the hookswitch. A confirmation tone will sound.
  • Page 96: Station Relocate

    Station Relocate Station Relocate The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1.
  • Page 97 Text Messaging (Silent Response) While receiving a Camp On or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX]. For Example … [633] + [38] means a telephone calling the station receives the message WHO IS IT ? Code Text Message Code...
  • Page 98: Uniform Call Distribution

    Uniform Call Distribution Uniform Call Distribution The Uniform Call Distribution (UCD) features are described in the following sections. UCD Calls In Queue Display From an idle display key telephone: 1. Dial [567] followed by the UCD group number (55X), -or- Press the preprogrammed flexible button.
  • Page 99: Ucd Overflow Station Forward

    Uniform Call Distribution To enter Unavailable Mode: Dial [566] on the dial pad to block incoming UCD calls, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button. UCD Overflow Station Forward An enhancement allows UCD calls reaching the Overflow Station to call forward to another station: 1.
  • Page 100: Universal Day/Night Answer

    Universal Day/Night Answer Universal Day/Night Answer Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal.
  • Page 101: Retrieving Voice Messages

    Voice Mail Retrieving Voice Messages To enter the Voice Mail system to check for mail: Either dial Voice Mail group number, press preprogrammed VM GROUP flexible button, press flashing MESSAGE WAIT button, or use the Soft Key’s VM1 option (group 440 only). You will be prompted to enter your mailbox password.
  • Page 102: Voice Mail Group Button

    Voice Mail Voice Mail Group Button To program a VM GROUP flexible button: 1. Press the SPEED button twice. 2. Press the desired flexible button to be programmed. 3. Dial a 3-digit VM Group number (440-447=VM groups 1-8). 4. Dial the VMID number. Voice Mail Group Access To access a VM Group: Dial VM Group number (440-447),...
  • Page 103 Voice Mail To make a VM RECORD flexible button: 1. Press the SPEED button twice. 2. Press the desired flexible button to be programmed. 3. Dial feature code [649] + [VVV] (where VVV = 440-447 for desired VM group. While on an internal or external call: 1.
  • Page 104: Voice Mail (Flash-Based) Quick Reference

    Voice Mail (Flash-Based) Quick Reference Voice Mail (Flash-Based) Quick Reference ------------------------ -------------------------- MAIN MENU Send a Mailbox Review Confirm Cancel Messages Message Options While [2] Record Msg Mailbox Greeting Playing Msgs... [#] End Msg [1] Review [2] Record [1] Rewind [3] Delete [6] Pause [7] Rewind (5 sec)
  • Page 105: Quick Start For First-Time Users

    Quick Start for First-Time Users Voice Mail (Flash-Based) Quick Start for First-Time Users 1. Obtain System Administrator information: Voice mail system access number Your mailbox number Your temporary password 2. Dial voice mail system access number, -or- Call into the auto attendant, then press and enter your mailbox number.
  • Page 106: Volume Control

    Volume Control Volume Control The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit. Display Messages -- While using these function/features, Digital Key Telephones display the following messages: Using the speakerphone on SP EA K E R CA LL [#########]...
  • Page 107 Volume Control SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line.
  • Page 108: Worksheets

    Worksheets Worksheets Flexible Button Programming Worksheet Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018...
  • Page 109: Default Numbering Plan

    Default Numbering Plan Default Numbering Plan Function Code 911 Alert View/Del (reqs btn) 608/608+FLASH Account Code (reqs btn) Answering Machine Ring 654+[0] Answering Machine Speaker 654+[1] Attnd Attnd Clear Alarm (T-1) Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY] Attnd Custom Message 694+[XX]+message Attnd Day/Night/Special (reqs btn) 631 (DND key)
  • Page 110 Default Numbering Plan Function Code Call Park - Station 439+[XXX] Call Park Pickup - Station #6+[XXX] Call Park Pickup - System (location 1-8) #430-#437 Call Pickup (reqs btn) Caller ID Display (Answered Calls) Caller ID Display (Unans Calls) Caller ID Name/Number (reqs btn) Calling Forward Override 5#+[XXX]+press[B] Calling Sta Handsfree Mode Override...
  • Page 111 Default Numbering Plan Function Code LCR (E911 active on CO Line) LCR (if active) or CO Line Group 1 Loop Key (reqs btn) Message Wait Modem Modem - Voice Mail Access Name in Display Night Service (reqs btn) Off Hook Voice Over (reqs btn) Page - All Call Page - Ext Zone Page - Internal Zones 1-8, All...
  • Page 112 Default Numbering Plan Function Code Speed Dial [SPEED]+[YYYY] Station Numbers (Fixed) 100-149 Station/Port Fixed Number Station Relocate 636+[XXX] Stop Trace UCD Avail/Unavail UCD CIQ Sta Display (any grp) 567+[UUU] UCD Group (grp 1-8) 550-557 Unanswered CO Call Transfer Universal Day/Night Answer Voice Mail Group (grp 1-8) 440-447 Voice Mailbox Btn (reqs btn)
  • Page 113 » » » » » » » » N O T E S » » » » » » »...
  • Page 114 2002 Vodavi Technology, Inc. © VODAVI is a registered trademark of Vodavi Technology, Inc. P/N: 3552-00...

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