Vodavi STARPLUS STSe Operation Manual page 543

Programming the Voice Mail System
CLASS OF SERVICE Options
- VM NOTIFICATION, cont'd -
Notification Script
AUTO-ATTENDANT
CALL OPTIONS
Blind Transfers Allowed
Supervised Transfers Allowed
Call Screening Allowed
Call Holding Allowed
Extended Options Allowed
AUTO-ATTENDANT
Hold Type
STARPLUS STSe - Programming & Operations Manual
This feature allows complex notification scripts to be created on a per Class
of Service basis. This option can only be used if a notification script has
already been written. STS In-Skin comes preloaded with 10 notification
scripts that are similar in their function and only vary based on timers.
The name of the scripts are: PAGER6.CF, PAGER8.CF ... PAGER22.CF and
PAGER24.CF. The number in each name represents how long after
dialing the paging service, the voice mail system waits before it sends
the mailbox number.
After sending the mailbox number, the voice mail system's predefined
scripts will send a *, urgent message count, another *, new message
count, another *, followed by the saved message count.
FOR EXAMPLE ... if mailbox 123 was being notified and had 1 urgent
new message, 2 non-urgent new messages and 15 saved messages,
the following would be sent: 123*1*2*15. Some pagers display "*"s as
"-"s, so the display could look like: "123-1-2-15" .
These parameters allow a user to change their extension settings from
their mailbox.
Select this option to allow unsupervised call transfer where the voice mail
system simply forwards the call to the requested extension. This option is
commonly used with hunt groups or when you are certain the phone will
be answered.
Select this option if you want the voice mail system to monitor the transfer
to determine whether the called extension is busy or is not being
answered.
When a caller dials an extension, Call Screening prompts the caller for a
name. This information is then given to the called party before the call is
actually transferred. The called party can either accept or reject the call.
This allows the caller to hold if the called party is busy. The caller hears: "I'm
sorry, [extension's name/signature] is busy. If you would like to hold, press
[1]. To try another extension or leave a message for this extension, press
[2]."
This option must be set to YES in order to activate any of the following
auto-attendant call options that have been turned on:
Blind Transfers Allowed
Supervised Transfers Allowed
Call Screening Allowed
Call Holding Allowed
--
This setting (also related to Call Holding) determines what a caller hears if
an extension is busy and the caller elects to be put on hold.
SILENCE - keeps the call connected but the caller will hear nothing while
on hold.
FLASH HOOK - causes the voice mail system to execute a flash-hook when
the caller is placed on hold (if provided by the phone system, the flash-
hook will activate background music).
PLAY HOLD FILES - caller will hear recorded messages that have been
prepared for the voice mail system. Up to nine hold files can be recorded.
Hold files are recorded using telephone-based administration. The first
prompt file is recorded by selecting system prompt 014. The second
prompt is 015. The entire range of nine files is accessed by using the
numbers 014 through 022.
Hard Drive-Based Voice Mail
Description
D-25
August 2005