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Vodavi Station User Manual

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Vodavi Telephone Systems
Station User Guide
September 2004 - Issue 1.4
P/N: 3152-00

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Summary of Contents for Vodavi Station

  • Page 1 Vodavi Telephone Systems Station User Guide September 2004 - Issue 1.4 P/N: 3152-00...
  • Page 2 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 3: Fixed Feature Buttons

    LEAVING A MSG WAITING INDICATION 4. Press the CONF button again and repeat If you dial a station that is busy, unattended, or in previous step in a cycle, until all parties are contacted.
  • Page 4 4. Press the ON/OFF button to complete transfer. 2. Dial the speed bin location. Calls may only be transferred to internal stations. • 9000 to 9019 = Station Speed numbers • 9020 to 99 99 = System Speed numbers PROGRAMMING FLEXIBLE BUTTONS (XTSc = 9020-9099) 1.
  • Page 5 Vodavi Large Screen Telephone Quick Reference Card Large Screen Display Features Using the Soft Keys The digital 30-button model provides a 7-line by From the main menu, use the soft keys to access 16-character display with 10 Soft Keys, a MENU the options listed.

  • Page 6: Call Forward

    Vodavi Large Screen Telephone Quick Reference Card Voice Mail After selecting FEATURES on the main menu, the following options will display: Press… Then select… Call Forward VOICE MAIL the desired VM group (1-5). Press… Then select … Display will show…...

  • Page 7: Table Of Contents

    ACD/UCD Available/Unavailable........ 14 ACD Calls In Queue Status Display......14 ACD/UCD Wrapup End........... 15 UCD Calls In Queue Display.......... 16 UCD Overflow Station Forward........16 Answering Machine Emulation .......... 17 Notification Methods ............17 Attendant Features..............19 Attendant Clear Alarm............ 19 Attendant CO Line External (Off-Net) Forward ..
  • Page 8 Call Forward - External (Off-Net)......... 34 Call Forward - Follow Me..........35 Call Park..................37 Call Park - Personal............37 Call Park - Station ............. 38 Call Park - System ............. 39 Call Pickup.................. 40 Directed Call Pickup ............40 Group Call Pickup.............
  • Page 9 Station User Guide Calling Station Tone Mode Override........ 48 Camp On..................49 CO Line - Access ............... 50 CO Line Queue................51 Conference................. 52 Conference Combinations..........52 Conference Procedures..........52 Dial-By-Name ................55 Directory Dial ................56 Do Not Disturb / Page Block ..........58 Executive Override..............
  • Page 10 Ring Down / Hot Line / Off-Hook Preference ....91 Ring Tone ................... 93 School Zone................94 Speakerphone ................96 Speed Dial .................. 96 System Speed Dial Access..........98 Station/Port Fixed Number..........99 Station Relocate ............... 99 Text Messaging (Silent Response)........100...
  • Page 11 Station User Guide Universal Day/Night Answer ..........101 Voice Mail ................... 101 Call Forwarding to Voice Mail Groups ...... 101 Retrieving Voice Messages ........... 102 Voice Mail Transfer with ID Digits ......102 Voice Mailbox Button ............. 102 Voice Mail Group Button ..........102 Voice Mail Group Access..........
  • Page 12 Vodavi Digital Telephones have flexible buttons and dual color LEDs that can be customized for each application. When flexible buttons are used as DSS buttons, station status can be seen in a single glance. When they are used as CO/PBX/Centrex buttons, line status is easily monitored.
  • Page 13 CONF Key Used to establish conference calls. CAMP ON Used to alert a busy station that an outside line is on hold and waiting for them. MSG Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages.
  • Page 14 Station User Guide viii 8-Button Executive Telephone...
  • Page 15 Station User Guide Number Feature Description Message Indicator Indicates that you have a message. 24-Character Display Displays information about telephone status, dialing directories, and text message information. Interactive Soft Keys Used to program phone feature/functions. Flexible Button Keys Used to access outside lines or access call- handling features.
  • Page 16 Station User Guide 8-Button Enhanced Telephone (Non-Display) Number Feature Description Message Indicator Indicates that you have a message. Flexible Button Keys Used to access outside lines or access call-handling features. TRANS Key Used to transfer an outside call between stations.
  • Page 17 Key Used to establish conference calls. forward Key Used to forward your calls to another station or voice mail. speed Key Used to access speed dialing, save number redial, and last number redial. Buton is also used to access flexible button programming.
  • Page 18 When activated, the party on the other end cannot hear you. camp-on Key Used to alert a busy station that an outside line is on hold and waiting for them. on/off Key Used to make a call without lifting the handset.

  • Page 19: About This User Guide

    U I D E The features described in this book apply to the Digital Telephone Systems when using Vodavi Telephones … unless an exception is specifically noted. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access.

  • Page 20: 911 Alert

    911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed. The initial 911 Alert indications include: Audible ringing tone...

  • Page 21: Account Codes

    Account Codes Account Codes Using Account Codes Prior to placing, or during, an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed). If account code is less than 12 digits, an [ ] must be entered to return to the call.

  • Page 22: Account Codes - Traveling Cos (Verified)

    Account Codes To enter an Account Code during a call: 1. Press the FLASH button. Call is placed on executive hold while you enter your account code. 2. Dial [627]. 3. Dial the account code. If the account code contains fewer than 12 digits, dial [ ] to automatically return to the call.

  • Page 23: Acd/Ucd

    ACD/UCD ACD/UCD The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions. ACD Call Factor The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller.

  • Page 24: Acd Help

    ACD/UCD To create a CALL QUALIFIER flexible button: 1. Press SPEED twice. 2. Press the button to be programmed (must be programmed in database as a flexible button). 3. Dial the CALL QUALIFIER feature code [570] and then press [#]. A confirmation tone will sound. 4.
  • Page 25 ACD/UCD SUPERVISOR An ACD supervisor station will receive a Help message when an ACD member in the same group initiates a Help request. This function will also send a Camp-On tone to the supervisor’s keyset speaker. A Help message will take precedence over other messages.

  • Page 26: Acd Member Status

    ACD/UCD ACD Member Status Any station (Supervisor or Agent) logged onto the ACD group can view the status of the ACD group members as follows: 1. Dial ACD Group Member Status code [573] on the dial pad, -or- Press the preprogrammed flexible button. The display will show: ACD Group 5XX (XX=ACD group #).

  • Page 27: Acd Login/Logout

    ACD/UCD To place a station in Unavailable Mode: Dial [578] on the dial pad to block incoming ACD calls, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button. ACD Login/Logout To log into an ACD Primary Group: 1. Dial LOGIN CODE [572] on the dial pad, followed by the...

  • Page 28: Acd Supervisor Display

    ACD/UCD To log into an ACD Secondary Group: 1. Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX), -or- Press the preprogrammed LOGIN flexible button. 2. Enter your four-digit AGENT ID code (0000-9999). The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process.

  • Page 29: Acd Supervisor Login/Logout

    ACD/UCD To change the display to a different group: Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group you want to observe, -or- Press the preprogrammed flexible button. ACD Supervisor Login/Logout To log in to an ACD group: 1.

  • Page 30: Supervisor Monitor With Barge-In

    ACD/UCD Supervisor Monitor with Barge-In The ACD Supervisor Monitor with Barge-In feature provides a means for an ACD Supervisor to monitor an agent’s call in progress and coach sales techniques or customer relations skills. One supervisor at a time may intrude into an agent’s call in a listen-only mode by pressing a preprogrammed flexible feature button (feature code 625), and can then press the MUTE button to be able to converse in a true conference mode.
  • Page 31 Up to five ACD supervisors can simultaneously monitor an agent’s call as follows: 1. Dial the agent’s station number. Receive a busy signal. 2. Press the preprogrammed Supervisor Monitor flexible button (feature code 583). The supervisor is able to hear the conversation of both parties and the Supervisor’s LCD...

  • Page 32: Acd/Ucd Available/Unavailable

    ACD/UCD ACD/UCD Available/Unavailable If you are an ACD/UCD Agent, you can place your station in the Available mode to receive ACD/UCD calls or in the Unavailable mode to block ACD/UCD calls from ringing to your station. If the enhanced mode is enabled in administrative database programming, agents can specify the reason for their unavailable status.

  • Page 33: Acd/Ucd Wrapup End

    ACD/UCD 2. Dial the ACD group number (5XX). The ON/OFF button LED will light steady. This idle display will show how many calls are in queue. AC D 5 XX 0 0 C AL LS I N QU E U E M M M DD Y Y H H : M M am 5XX = ACD Group Number 550-565...

  • Page 34: Ucd Calls In Queue Display

    3. Replace the handset or press ON/OFF to terminate display. This feature cannot be used with a call in progress. The station is considered busy for incoming calls during this operation. UCD Overflow Station Forward...

  • Page 35: Answering Machine Emulation

    Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone. The preprogrammed button type defines the operation mode (654+0=Ring Mode, 654+1=Spkr Mode). An incoming CO call rings at a station and forwards (except busy type) to the station’s VM mailbox.
  • Page 36 Speaker Mode The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitoring the caller in VM, the display shows. V M S CR E E N I NG...

  • Page 37: Attendant Features

    Attendant Features Attendant Features If your station is designated as the Attendant station, the following features are available to assist you in efficiently operating your telephone. Attendant Clear Alarm The Attendant can dial feature code [606] to clear any alarm.

  • Page 38: Attendant Custom Message

    Attendant Features Attendant Custom Message Program the ten custom messages for system-wide use at the first Attendant station as follows: 1. Dial the Custom Message program code [694] on the dial pad. The following message displays: E N T E R MS G N O...

  • Page 39: Attendant Day/Night/Special

    Attendant Features Attendant Day/Night/Special The system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant station user can press their DND button or a Soft Key to place the system into Night Mode. The Night Service feature provides a means to place...

  • Page 40: Attendant Directory List Programming

    AAA = Directory List entry number (000-199) XXXX = One of the following: » 3- or 4-digit station number (100-8999) » 3-digit local number/name translation table number (600-799 minus station numbers that would overlap) »...
  • Page 41 Attendant Features 2. Press TRANS. 3. Enter the 3- or 4-digit station intercom number. 4. Press the MUTE button. 5. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered.
  • Page 42 Attendant Features Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: 1. Enter desired three-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.

  • Page 43: Attendant Disable Outgoing Co Line

    Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: 1. Enter desired 3-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.

  • Page 44: Attendant Override

    Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party. After five (5) seconds, the station’s CO line is automatically placed on hold and the Attendant is cut-through. To call a station in Do Not Disturb mode: Press the preprogrammed ATTN OVERRIDE button.

  • Page 45: Attendant Speed Dial - System Storing

    Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. 1. Press SPEED once, then press the desired outside line key, -or- Press SPEED twice to select an outside line automatically.

  • Page 46: Attendant Unavailable

    Attendant Features Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls.

  • Page 47: Background Music (Optional)

    Background Music (Optional) Background Music (Optional) To activate Background Music: 1. Dial [632] or press the preprogrammed BGM flexible button, then enter desired channel number on the keypad. -or- Use the Soft Key’s BGM option. 0 : OF F 1 /2 / 3 : C H -1 /2 / 3 M M M DD Y Y H H :M M a m LCD Display for...

  • Page 48: Call Back

    2. Replace the handset or press the ON/OFF button. When the busy station hangs up, you will be signaled. 3. Answer the call; the station you called will then be signaled. (If your station is busy when signaled, an automatic MSG will be placed at your phone.) Only one Call Back request...

  • Page 49: Call Coverage

    A confirmation tone will sound. After a button is assigned, and that station receives a call: 1. You will receive audible and/or visual indications after a programmable period of time: an internal ring tone, and/or the same flash rate as the incoming CO line ringing rate.
  • Page 50 Call Coverage After the call is answered, one of the following messages will display: Non-network system or in same Node: C A LL F O R S TA X X X X F R O M S TA Y Y Y Y HH :MM :SS Network system with call passed across a switch: X X X X XX X X X CA LL I NG...

  • Page 51: Call Forward

    Call Forward Call Forward The Call Forward feature allows a station to have internal or external calls forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in Admin Programming.

  • Page 52: Call Forward - External (Off-Net)

    Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature.

  • Page 53: Call Forward - Follow Me

    The Follow Me feature lets a user who is away from their station, activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, ACD/UCD, Hunt Group, any other station in the system, or to an off-net location.
  • Page 54 1. Lift the handset or press the ON/OFF button. 2. Dial the Follow Me Forward code [642] on the dial pad. 3. Dial the station number of the station that forwarding is to be cancelled. 4. Dial [6] (regardless of the forward condition).

  • Page 55: Call Park

    Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Internal calls and external calls can be placed into the stations’ personal park location. Calls parked in a personal park location are subject to the system call park recall timer.

  • Page 56: Call Park - Station

    2. Press the preprogrammed CALL PARK (Station) button. 3. Dial [XXX] (XXX = station number). To retrieve a parked call: Dial [# 6] + [XXX] (XXX = the station number used to park the call) while at any telephone in the system, including the initiator’s.

  • Page 57: Call Park - System

    Call Park - System An external call can be placed into one of eight parking locations and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, the Attendant(s).

  • Page 58: Call Pickup

    2. Dial parking location (430 to 437) where call was parked. Call Pickup A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure. A station can pickup a call ringing to an unattended station within the same ACD/UCD group by using the Group Call Pickup procedure.

  • Page 59: Group Call Pickup

    SINGLE LINE TELEPHONE To use Directed Call Pickup: 1. Lift the handset. 2. Dial [#1]. 3. Dial station number of ringing telephone. You MUST have access to the specific outside line or a LOOP button to do a directed call pickup.

  • Page 60: Call Transfer

    Executive/Secretary Transfer If you are designated the: Executive station, and your phone is busy or in DND, all calls will be routed to the Secretary station. Secretary station, you can signal the Executive that is busy or in DND by using the Camp On feature.

  • Page 61: Screened Transfer

    Call Transfer Screened Transfer To conduct the transfer, while connected to an outside line: 1. Press the station button where call is to be transferred (if programmed on your telephone) or press TRANS and dial station number. The called extension signals according to the selected intercom H, T, or P mode.

  • Page 62: Unanswered Co Call Transfer

    2. Dial the INC CO XSFR code [639] or press preprogrammed INC CO XSFR flexible button. 3. Press a DSS, Group button, or dial a station or group number. Call automatically transfers to that destination. 4. You can then return to the call placed on hold.

  • Page 63: Caller Id Display

    The Answered Caller ID Table feature can store up to 100 system-wide entries of the most recently answered calls with caller ID. A station may dial a unique access code to view the entries, scroll through the entries, and dial a desired entry back.

  • Page 64: Caller Id Display (Unanswered Calls)

    This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table. To start the review process at the beginning of the table: Dial [635].

  • Page 65: Caller Id Name/Number

    Calling Forward Override The Call Forward Override feature allows a user to reach a busy station that is call forwarded. This allows the calling station to override the forwarding which allows the user to use Off Hook Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call Back Request at that station rather than forwarding to another destination.

  • Page 66: Calling Station Handsfree Mode Override

    This feature enables a calling station to override a called station’s H or P intercom settings. When placing a call to a station and tone ringing is desired: 1. Dial [6#] on the dial pad. 2. Dial the extension number,...

  • Page 67: Camp On

    Camp On Camp On A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button.

  • Page 68: Co Line - Access

    Place the present call on hold, then go on-hook, the Camp On call will ring through. SINGLE LINE TELEPHONE To alert a busy station of your call: 1. Press the FLASH button. 2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call.

  • Page 69: Co Line Queue

    CO Line Queue CO Line Queue If you wish to be placed on a waiting list for a particular outside line that is busy, to become available: 1. Press desired busy OUTSIDE LINE button, -or- Press the POOL button. (A busy tone will sound.) 2.

  • Page 70: Conference

    3. When called party answers, press the CONF button. 4. Add the next conference party by selecting another outside line or intercom station, or by using the Soft Key’s ADD MEM option. 5. If the next conference party is an outside line and a busy or wrong number is encountered, press one of the conference parties on hold.
  • Page 71 Conference To exit a Conference (controller only): For a Single-line conference … 1. Press the ON/OFF button to ON. 2. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … 1. Press the HOLD button to place outside parties on hold. The Hold Timer starts.
  • Page 72 1. Place an outside call. 2. Press the FLASH button to put the call on hold. 3. Dial the number of the internal station you wish to add. 4. When that station answers, press the FLASH button again. All three parties will be connected.

  • Page 73: Dial-By-Name

    When the system finds a numeric match for the name being dialed: A call will be placed to the station matching the name. An intercom call will signal the station according to the intercom mode selected: H, T, or P.

  • Page 74: Directory Dial

    Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table.
  • Page 75 Press another key to view the list for a different letter of the alphabet. 5. When the desired name displays on the LCD, press the SPEED button to automatically dial the destination station or outside phone number (via speed dial).

  • Page 76: Do Not Disturb / Page Block

    Press the flexible button programmed for directory dialing. 3. Press digit associated with person’s name, when it displays, press SPEED to automatically dial destination station. 4. Hang up to complete the transfer. Calls may be transferred to internal stations only.
  • Page 77 Press preprogrammed DND button while you are off-hook and connected to a CO line or intercom call. The DND button LED will light, and off-hook tones at your station are cancelled. To cancel One-time Do Not Disturb: Replace the handset. The DND button LED will extinguish and DND will be cancelled.

  • Page 78: Executive Override

    If you call a busy station: 1. Press the preprogrammed EXECUTIVE OVERRIDE button (625). The Executive station is bridged onto the CO line conversation in progress at the called station. An optional warning tone is presented to all parties prior to cut-thru.

  • Page 79: Flexible Button Programming

    Flexible Button Programming Flexible Button Programming To program a flexible button (to use feature codes): 1. Press SPEED twice. 2. Press the button to be programmed (must be programmed in database as a flexible button). 3. Dial the desired code (refer to the “Default Numbering Plan”...

  • Page 80: Group Listening

    (leaving the handset in place). A headset can also be connected to the 2.5 mm jack that is located on the left side of most Vodavi digital telephone models. The ON/OFF button on the digital telephone is used to...
  • Page 81 Press the preprogrammed HEADSET MODE button. -or- Use the Soft Key’s HEADSET option when in an idle condition. The LED will extinguish. Station must be programmed in database programming for headset operation before the flexible button can be programmed. SINGLE LINE TELEPHONE Not applicable...

  • Page 82: In And Out Button

    In and Out Button In and Out Button An In and Out Button will toggle a station from an in status to an out status and from an out status to an in status. When in an out status, the LCD will display “OUT MODE” and all incoming calls will forward to the Preset Internal Busy Forward destination (Flash 50/51, Page C, Button #2).

  • Page 83: Answering An Intercom Call

    Intercom 2. The called station can place the current CO call on hold by pressing the HOLD button, -or- Place the current intercom call on hold by pressing the HOLD button. The intercom call is placed on hold on the available intercom button.

  • Page 84: Intercom Transfer

    2. Press the TRANS button. An intercom dial tone will sound. 3. Dial the desired station number. 4. When the second station answers, you are in a supervised transfer mode (first station is staged for transfer). 5. Hang up (stations 1 and 2 will be connected).

  • Page 85: Intercom Calls

    (You will hear ringing if the called station is in the T mode; or three bursts of tone if called station is in H or P modes.) 2. Lift the handset or use the speakerphone after the tone bursts stop.
  • Page 86 1. Lift the handset. 2. Dial the intercom number. You will hear ringing if the called station is in the “T” answering mode or two bursts of tone if the called station is in the “H” or “P” modes. 3. Hang up to end the call.

  • Page 87: Keyset Mode

    Keyset Mode Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset. When telephone is set to AT command mode, the following AT commands are supported: Command...

  • Page 88: Last Number Redial

    Last Number Redial At an idle station: 1. Dial the Keyset Mode code [648] on the dial pad, -or- Press the preprogrammed KEYSET MODE button, the following displays: I NAC TI V E 2400 M O DE = S AVE = H OL D B AU D= # 2.

  • Page 89: Lcr Operation

    LCR Operation The system automatically selects the original line used to place the call and redials the last number dialed. If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line.

  • Page 90: Loop Key

    2. Replace the handset, or press the ON/OFF button. Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button.

  • Page 91: Mailbox Buttons

    Mailbox Buttons Mailbox Buttons To program a station’s mailbox on a flexible button: 1. Press the SPEED button twice. 2. Press the desired flexible button to be programmed. 3. Dial the mailbox feature access code (460-467 = voice mail location 1-8; 468 = remote voice mail location).

  • Page 92: Message Wait

    “MSG: XXXX”, you have a message waiting for you. The first message left is the first one called. 1. Press the MSG button or dial [663]. The station that left message will be signaled with tone ringing. 2. If the called station does not answer, press the MSG button once if you want to leave that station a message waiting indication.

  • Page 93: Modem

    1. Lift the handset. 2. Dial [663]. The station that left message will ring. Conditions » 8-button digital display telephones must use the Soft Key’s MSG option to leave a message waiting indication and must use [663] to answer a message waiting indication.

  • Page 94: Telephone System Modem Access

    Name In Display Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To create your name: 1. Dial [690] on the dial pad.
  • Page 95 Name In Display 2. Use dial pad keys to enter your name (up to 7 characters). Other Codes A - 21 D - 31 D - 31 B - 22 E - 32 E - 32 1 = 1# 8 = 8# “...

  • Page 96: Night Service

    Silent Text Messaging to respond to the calling party via LCD Displays. The calling station is placed in a one-time DND mode upon initiating the voice-over. One-Time DND cannot be toggled during the OHVO call.
  • Page 97 Off-Hook Voice Over (OHVO) To place an Off-hook Voice Over call: When an OHVO station calls a busy OHVO station and a busy tone is received, the calling OHVO station must: Press a preprogrammed OHVO button [628], -or- Use the Soft Key’s OHVO option to initiate an OHVO announcement.
  • Page 98 After receiving an OHVO announcement, select from the following three options to respond to the caller: Option 1 -- This method lets the receiving station respond to an OHVO announcement utilizing the MUTE feature button. This button is pressed to carry on a two-way conversation with the OHVO initiator while still listening to the original call.

  • Page 99: Outside Calls

    Outside Calls Outside Calls Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD once for Exclusive Hold or twice for System Hold. -or- If System Hold Preference is programmed, press HOLD once for System Hold or twice for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring.

  • Page 100: Paging

    Paging Paging If given the ability to make page announcements: 1. Lift the handset, or press the ON/OFF button. 2. Dial a three-digit paging code, -or- Press the preprogrammed PAGING flexible button. -or- Use the Soft Key’s ALLPG IN or ALLPG EX options when in an idle condition (versus paging codes 709 or 760).

  • Page 101: Paging - Meet Me

    Personalized Messages Pre-assigned Messages Each station can select a pre-assigned message to display on the LCD of any key telephone calling that station. There are ten messages available. This feature is unavailable at Attendant stations. Stations cannot be call forwarded or in DND and have this feature active.

  • Page 102: Custom Messages

    2. Replace the handset. The DND button LED will extinguish. Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. These messages are programmed from the first Attendant station for system-wide use.

  • Page 103: Date And Time Entry Messages

    SLT users cancel the use of a custom message by using feature code 662. Date and Time Entry Messages Station users can activate certain messages that let users enter a specific time or return date. These messages appear on the calling station’s display to alert them of the desired party’s return time or date.
  • Page 104 Personalized Messages 3. Enter the date/time on the dial pad as shown: Other Codes A - 21 D - 31 D - 31 B - 22 E - 32 E - 32 1 = 1# 8 = 8# “ = 01 * = *# C - 23 F - 33...

  • Page 105: Scrollable Canned Messages

    LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated if the station is in the Call Forward or DND mode(s). This feature is not available to Attendant stations.

  • Page 106: Personal Messages Flexible Button

    Press [#] to scroll forward or [ ] to scroll backward through the list. When desired message is shown on the LCD, press HOLD to activate that message on your station. Confirmation tone sounds and DND button LED flashes SINGLE LINE TELEPHONE...

  • Page 107: Pbx/Centrex Codes On A Flex Button

    PBX/Centrex Codes on a Flex Button PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: 1. Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ ], and [#] commands (refer to “Speed Dial”...

  • Page 108: Save Number For Redial

    Redial Save Number For Redial To save the last number you dialed: 1. After placing an outside call, keep the handset off-hook. 2. Press the SPEED button twice, -or- Use the Soft Key’s STORE NO option. Redial a Saved Number To dial a number that was saved for redial, either: Press the SPEED button, then press the [ ] key.

  • Page 109: Ring Down / Hot Line / Off-Hook Preference

    ON/OFF button. It simulates the depression of a specific button and can be programed by a station user or a database administration programmer using code [691] + the button number.
  • Page 110 ON/OFF button before dialing intercom number.) The LED will light steady and an intercom dial tone will sound. 2. Dial an internal station or feature access code. Off-Hook Preference Programming (Via a Station) If your phone is programmed for Off-Hook Preference and you...

  • Page 111: Ring Tone

    Ring Tone Ring Tone To select a distinctive ring tone for a station: 1. Dial the Ring Tone program code [695] on the dial pad. The following message displays: E N TE R R I NG TO NE S 00-36 X X P R E S S S P E E D T O S AV E 2.

  • Page 112: School Zone

    School Zone School Zone Description The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination.
  • Page 113 F W D TO X X X X 2. Press [ON/OFF] to return to an idle status. Conditions » A station can be assigned as an Administrator or as a Classroom, but not as both. » A call from an Administrator station to a Classroom station overrides any School Zone call forward settings and the call rings at the Classroom station.

  • Page 114: Speakerphone

    3. Press the ON/OFF button to end the call. Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000 to 9019). Telephone numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and non-display characters. A pause is automatically inserted after a flash.
  • Page 115 1. Press the SPEED button twice to conclude programming a number. 2. Enter the next speed number bin to program. If the station has no line appearance for the line programmed into the speed bin, that line comes up under the LOOP button or POOL button when accessed.

  • Page 116: System Speed Dial Access

    To use speed dial: 1. Lift the handset. 2. Dial [668] on the dial pad. 3. Dial the desired station or system speed bin number. 4. Replace the handset to end the call. To store speed dial numbers: 1. Lift the handset.

  • Page 117: Station/Port Fixed Number

    Station/Port Fixed Number Station/Port Fixed Number When a station dials the feature code 611 on a display telephone, the Fixed Station/Port Number for that telephone will display. Example … when using flexible numbering, some programming steps require the “FIXED” code. This code allows you to dial 611 and quickly determine the fixed port.

  • Page 118: Text Messaging (Silent Response)

    The Text Messaging feature allows you to use text messages to respond to a caller that has either Camped On or has used the off-hook voice over (OHVO) feature to alert a busy station of a waiting call or message. The Camped On station may respond to the caller via the canned, custom, and silent response text (LCD) messages.

  • Page 119: Universal Day/Night Answer

    When the system is in Day or Night mode and an outside line rings at another station, and you wish to answer it: Dial [#5] or use the Soft Key’s UDA/UNA option. The connected outside line can be transferred or disconnected.

  • Page 120: Retrieving Voice Messages

    While on a call and the caller on the other end wishes to leave a Voice Message for another VM user: 1. At the initiating station, press the TRANS button. 2. Dial the Voice Mail Group number or press the preprogrammed VM GROUP flexible button.

  • Page 121: Voice Mail Group Access

    Use the Soft Key’s VM1 option when in an idle condition (to access group 440 only). Voice Mail One-Touch Recording The Voice Mail One-Touch Recording feature allows the station user, while on an external call, to press a preprogrammed flexible button or Soft Key and have the system record the conversation in the station user’s mailbox.
  • Page 122 Voice Mail While on an internal or external call: 1. Press the preprogrammed VM RECORD button, or use the Soft Key’s REC option (for VM Group 440 only). The LED will flutter red during setup and the following message display: R E COR D I NG S E T U P M M M D D Y Y 0 0 :0 0 a m...

  • Page 123: Voice Mail (Flash-Based) Quick Reference

    Voice Mail Voice Mail (Flash-Based) Quick Reference ------------------------- --------------------------- M AI N M ENU Review Send a Mailbox Messages Message Options Confirm Cancel While [2] Record Msg Mailbox Greeting Playing Messages ... [#] End Msg [1] Review [2] Record [1] Rewind [3] Delete [6] Pause [7] Rewind (5 sec)

  • Page 124: Voice Mail (Flash-Based) Quick Start

    Voice Mail Voice Mail (Flash-Based) Quick Start The following is a quick start procedure for first-time users: 1. Obtain System Administrator information: » Voice mail system access number » Your mailbox number » Your temporary password 2. Dial voice mail system access number, -or- Call into the Auto Attendant, then press...

  • Page 125: Volume Control

    Volume Control Volume Control DIGITAL TELEPHONES The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit. Display Messages -- While using these function/features, Digital Key Telephones with LCDs display the following messages: Listening to Background SP EA K E R B G M [#########]...
  • Page 126 Volume Control SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line.

  • Page 127: Worksheets

    Worksheets Worksheets 30 Flexible Button Programming Worksheet Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008...
  • Page 128 Worksheets 24 Flexible Button Programming Worksheet...

  • Page 129: Default Numbering Plan

    Default Numbering Plan Default Numbering Plan Function Code ● ● 911 Alert View/Delete (reqs btn) 608/608+FLASH ● ● ● Account Code (reqs btn) ● ● ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] ● ● ACD Call Qualifier button* 570+[#] ● ● ACD Call Qualifier button* - one touch 570+[YYY] ●...
  • Page 130 ● ● Call Park - Personal ● ● Call Park - Station 439+[XXX] ● ● ● Call Park Pickup - Station #6+[XXX] ● ● ● Call Park Pickup - System (grp 1-8) #430-#437 ● ● ● Call Pickup (reqs btn) ●...
  • Page 131 Default Numbering Plan Function Code ● ● ● Calling Sta Tone Mode Override 6#+[XXX] ● ● Camp On (8 btn) ● ● ● Clear Call Fwd, DND, Personal Msg ● ● ● CO Line (Idle) Direct Access 88+[LLL] ● ● ●...
  • Page 132 668+[YYYY] ● SLT Speed Programming 661+[YYYY] ● SLT Volume 638+[V] ● ● Speed Dial [SPEED]+[YYYY] ● ● ● Station Numbers (Fixed) 100-195 (MPB1) 100-351 (MPB2) 100-419 (MPBE) 100-591 (MPBE w/ Alt. Dial Plan) 100-157 XTSc ● ● Station/Port Fixed Number ●...
  • Page 133 6 = All Calls XX = Custom Message Number (21-30) 7 = No Answer 8 = Busy XXX = Intercom Station Numbers 9 = Busy/No Answer) = Off-Net (for Follow Me only) YYY = Last 3 digits of Speed Dial Bin Numbers...
  • Page 134 Default Numbering Plan...

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