Overflow - Vodavi STARPLUS STSe Operation Manual

Hunt Groups

Overflow

Description
After assigning a hunt assignment for a group, an overflow destination can be established. If
all stations within the group are busy and another CO line call is placed to the group or a CO
line call is transferred to the group, the call will be forwarded to the overflow destination. The
overflow call can be transferred immediately or can be retained in a queue (for answering by
a group member that becomes available) until the Overflow Timer setting expires and then it
transfers.
Programming Steps
Prior to using the following procedures, ensure that you first select the desired hunt group by
pressing the appropriate button (1-8).
To establish an overflow destination:
1. Press the desired Button #14 - #17 to choose the type of destination for overflow
forwarding.
14 =
15 =
16 =
17 =
2. Enter the destination number.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To enable/disable queuing:
1. Press Button #19 to access the Queue options.
2. Dial a valid number (0-1):
[0] = Disable (calls overflow immediately)
[1] = Enable (calls go in queue and overflow when the Overflow Timer setting expires)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... Queue is set to (0) Disable.
To set the Overflow Timer:
1. Press Button #18.
2. Enter the desired delay time (00-99 seconds) to establish the amount of time the call will
remain in queue before it transfers to the overflow destination. An entry of 00 will disable
the Overflow feature.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... Overflow Timer is set to (10) seconds.
STARPLUS STSe - Programming & Operations Manual
Overflow Destination - Day
Overflow Destination - Night
Overflow Destination - Special
Overflow Destination - VMID
2-181
Features and Operation
August 2005