Contents
Recall ............................................................................................................................ 3-24
Attendant Recall Timer ................................................................................................................... 3-24
Release Button ............................................................................................................ 3-24
Speed Dial - System Storing ....................................................................................... 3-25
4
Uniform Call Distribution
Incoming CO Direct Ringing ......................................................................................................... 4-4
Message Interval Timer ................................................................................................................... 4-5
No-Answer Recall Timer ................................................................................................................. 4-5
No-Answer Retry Timer .................................................................................................................. 4-6
Overflow Station Forwarding ....................................................................................................... 4-7
Overflow Timer .................................................................................................................................. 4-8
Primary Agent Assignments ......................................................................................................... 4-8
Recorded Announcements ........................................................................................................... 4-9
Recorded Announcement Tables ............................................................................................... 4-10
Ring Timer ........................................................................................................................................... 4-11
UCD Available/Unavailable ........................................................................................................... 4-12
Wrap-up Timer ................................................................................................................................... 4-14
Print UCD Group Parameters ........................................................................................................ 4-16
A
ICLID / Caller ID
Introduction ................................................................................................................ A-3
Functional Performance ............................................................................................. A-4
Caller ID Name/Number ............................................................................................. A-4
Local Name Translation .................................................................................................................. A-6
ICLID Programming .................................................................................................... A-6
Enable/Disable ................................................................................................................................... A-7
Name in Display ................................................................................................................................ A-7
Baud Rate Display ............................................................................................................................. A-8
Port Assignment ................................................................................................................................ A-8
Ring Delay Timer ............................................................................................................................... A-9
Initialize ICLID-DID Tables .............................................................................................................. A-10
Print ICLID - DID Tables ................................................................................................................... A-12
STARPLUS STSe - Programming & Operations Manual
xi
August 2005