Overflow Timer; Primary Agent Assignments - Vodavi STARPLUS STSe Operation Manual

4-8
Uniform Call Distribution
Conditions
»
An overflow station may be assigned to route callers in queue to a designated station
after a specified time. A queued call is one that has been answered by a recorded
announcement device or transferred into the group.

Overflow Timer

Description
The UCD Overflow Timer determines the length of time a caller remains in queue for a UCD
group. When the timer expires, the caller is routed to the designated overflow station.
The timer starts when an incoming call is answered and presented to the first recorded
announcement. Transferred CO callers overflow at the expiration of the Overflow Timer. The
UCD Overflow Timer setting is variable from 000–600 seconds.
Programming Steps
1. Press the OVERFLOW TIMER flexible button (FLASH 61, Button #3). The following
message displays:
2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... UCD Overflow Timer is set for 60 seconds.

Primary Agent Assignments

Description
The Primary Agent Assignment feature allows the stations serving as primary agents to be
entered into the UCD group. Up to 8 UCD Agents can be entered into a Group.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the fixed or flexible group number (550-565) on the dial pad.
3. Press HOLD.
4. Press the PRIMARY AGENT flexible button (FLASH 60, Button #7). The following message
displays:
5. To add a station as a primary agent of the UCD group, use the dial pad as follows:
Enter XXXX 1 (XXXX = flexible station number).
Press the HOLD button.
STARPLUS STSe - Programming & Operations Manual
O VE R FLO W
0 6 0
A XXXX PR I MA RY AGE N TS
E N D
Uniform Call Distribution
000-600
August 2005