Vodavi STARPLUS STSe Operation Manual page 560

D-42
Hard Drive-Based Voice Mail
Automated Attendant Options
The Auto Attendant menu is accessed using the voice mail main menu. Press [6] for Extended
Options on the main voice mail menu to change Auto Attendant functions. Features
available to a voice mail owner are dependent on the configuration set by the System
Administrator. This section discusses the basic features available to Mailbox Owners.
The Auto Attendant Module performs call transfers without the assistance of a live operator.
The voice mail system supports two transfer methods: Direct and Requested.
Auto-Attendant Menus
This shows the menus that are used by the Auto Attendant:
[6] Extended Options
[1] Extension Settings
[1] Immediate Forward to Personal Mailbox
[2] Blind Transfer
[3] Supervised Transfer
System Access
This menu allows a mailbox user to set up and edit the special features that come with the
Automated Attendant. Extension features are accessed through the Voice Mail Owner menu.
1. Dial the internal extension or outside phone number.
2. Enter your mailbox number and press [*].
3. Enter your password and press [6] at the mailbox owner prompt.
Call Transfer Options
The voice mail system transfers calls using several methods. A mailbox user changes the
method of transfer through Extension Maintenance.
1. Press [1] for the Extension Settings option.
2. Select the desired transfer option. When the voice mail system forwards a call to an
extension the transfer types are:
Immediate Forward -- Press [1] ... the voice mail system forwards the call immediately to
the mailbox without trying to reach the extension.
Unsupervised (Blind) -- Press [2] ... the voice mail system does not monitor the transfer,
the call transfers immediately to the extension. In the event the call is not answered, the
system does not forward the call.
Supervised -- Press [3] ... the voice mail system monitors the transfer. If the call is not
answered, it is forwarded. If the System Administrator has allowed the Call Screening or
Call Holding functions, the extension can be set to follow these options:
Set Call Screen - Press [1]
Set Call Hold - Press [2]
Set Both - Press [3]
Call transfers to the mailbox or extension of the person calling in
(If transfer is Supervised or Immediate Forward, then select where to forward call.)
STARPLUS STSe - Programming & Operations Manual
[1] Call Screening
[2] Call Holding
[3] Call Screening & Call Holding
Programming the Voice Mail System
August 2005