Call Transfer - Vodavi STARPLUS STSe Operation Manual

2-50
Features and Operation
SINGLE LINE TELEPHONE
To use Group Call Pickup:
Lift the handset and dial [#0]. You will be connected to the intercom or outside line call.
Conditions
»
User must have access to the specific outside line or LOOP button for a Group Call Pickup.

Call Transfer

Description
An outside CO line call can be transferred from one keyset to another within the system. The
transfer can be screened (announced) or unscreened to an idle or busy station, ACD or UCD
Group, or Hunt Group. The line being transferred rings on the keyset and provides Exclusive
Hold flashing indication to the receiving party's keyset. Any number of attempts can be made
to locate someone by calling different keysets without losing the call.
The Direct Transfer Mode allows transferring of an outside CO line directly to the key station
handset, if enabled in programming (refer to
A system-wide database parameter can select music on hold or ringback tone to the CO caller
when CO calls are transferred in the system.
Outside line calls can also be transferred to another outside destination by using a trunk-to-
trunk transfer.
Operation
To activate a PBX/Centrex Transfer, while connected to an outside line (PBX/
Centrex):
1. Press FLASH. The transfer dial tone sounds.
2. Dial the PBX/Centrex station number.
3. Hang up to complete the transfer.
To activate a Screened Transfer, while connected to an outside line (PBX/
Centrex):
1. Press DSS button where to transfer call (if programmed on your telephone) or press
TRANS button and dial the station number.
The called extension signals according to the intercom position.
2. When that extension answers, announce the transfer.
3. Hang up to complete transfer.
To answer a Screened Transfer (your intercom signals based on selected H-T-P
mode):
1. Answer the intercom and receive the transfer notice.
2. Press the outside line button or loop button flashing on hold.
STARPLUS STSe - Programming & Operations Manual
If Direct Transfer Mode is enabled in admin programming, the supervised
transfer is transferred directly to the key station handset.
"Direct Transfer Mode" on page
Call Transfer
2-133).
August 2005