Acd Overflow Timer; Call Factor - Vodavi Starplus Triad-S System Programming Manual

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ACD Overflow Timer

Call Factor

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Programming Steps
1. Press the OVERFLOW TIMER flexible button (FLASH 60, Button #13).
The following message displays:
ACD 5 XX OV E RF LO W
06 0
2. Enter a valid number on the dial pad which corresponds to 000–600
seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The ACD Overflow Timer determines the total length of time a caller
remains in queue for a particular ACD group. When the timer expires, the
caller is routed to the designated overflow station.
The timer starts when an incoming call is answered and presented to the
first recorded announcement. Transferred CO callers overflow at the
expiration of the Overflow Timer.
By default, the ACD Overflow Timer is set for 60 seconds and is variable
from 000–600 seconds.
Programming Steps
1. Press the CALL FACTOR flexible button (FLASH 60, Button #14). The
following message displays:
ACD 5 XX C ALL FACTOR
XXX
2. Enter a valid number (0-999 minutes) for the desired call factor time.
(0 disables this function.)
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
ACD Group Programming
0 00- 60 0
0 -99 9