Acd Ring Timer; Acd Message Interval Timer - Vodavi Starplus Triad-S System Programming Manual

6-14

ACD Ring Timer

ACD Message Interval Timer

Technical Manuals Online! - http://www.tech-man.com
Programming Steps
1. Press the RING TIMER flexible button (FLASH 61, Button #1). The
following message displays:
R ING
06 0
2. Enter a valid number on the dial pad which corresponds to
000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The ACD Ring Timer determines how long a call rings into a busy ACD
group before being presented to the first recorded announcement. By
default, the ACD Ring Timer is set for 60 seconds, and is variable from
000–300 seconds.
A RAN Table must be specified in ACD programming. If a RAN Table is
NOT specified, incoming CO callers are not answered but continue to
receive ringback.
Programming Steps
1. Press the MIT TIMER flexible button (FLASH 61, Button #2). The
following message displays:
MES SAG E IN TE RV AL
06 0
2. Enter a valid number on the dial pad which corresponds to
000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
The ACD Ring and Message Interval timers only apply when RAN
ports are specified. If RAN ports are not specified, incoming callers
continue to receive a ringback tone.
0 00- 30 0
0 00- 60 0
ACD Timers