Call Transfer - Blind - Matrix Telecom SARVAM UMG System Manual

Call Transfer - Blind

Blind Transfer is when you transfer the call to the desired party, without informing the party of the transfer.
This is how Blind Call Transfer works:
• A (transferor) is in speech with B (transferee). A wants to transfer B's (transferee) call to C (transfer target),
without informing C.
• A dials Blind Transfer Virtual Access Code. The system puts B on hold and plays dial tone to A.
• A dials the number of C. System disconnects A and B's call is transferred to C.
Configuring Blind Transfer
To use this feature, make sure the
How to use Blind Transfer
• You are in speech with party A.
• Party A wishes to speak to party B.
• Dial *3.
• System puts party A on hold.
• Dial the number of party B.
• On successful transfer, you will get confirmation tone.
• Party A will get connected with party B.
Matrix SARVAM UMG System Manual
"Pre-requisites" are fulfilled.
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